Avaya 3600 Series Installation Instructions Manual
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Avaya 3600 Series Installation Instructions Manual

Avaya 3600 Series Installation Instructions Manual

Ip office phone
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IP Office
3600 Series Phone Installation
15-601082 Issue 06a - (21 February 2014)

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Summary of Contents for Avaya 3600 Series

  • Page 1 IP Office 3600 Series Phone Installation 15-601082 Issue 06a - (21 February 2014)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    1.3.3 3626 Ruggedized Wireless Telephone ................14 1.3.4 3641 Wireless Telephone ................15 1.3.5 3645 Wireless Telephone ................16 1.3.6 Avaya Voice Priority Processor (AVPP) ................17 1.3.7 Handset Administration Tool ................19 1.4 Important Information ..............19 Performing Site Surveys 2.1 Using a 3616, 3620 or 3626 Phone...

  • Page 7: Overview

    Chapter 1. 3600 Overview 3600 Series Phone Installation Page 7 IP Office 15-601082 Issue 06a (21 February 2014)
  • Page 9 1. 3600 Overview This manual provide installation notes for the installation of Avaya 3600 Series telephones with an IP Office system. 3600 Series phones are wireless IP telephones. There are two types of installation supported for the 3600 Series telephones: ·...

  • Page 10: Quality Of Service Control

    QoS control must be implemented. For 3600 Series phones, the QoS mechanism can be either the use of an Avaya supplied AVPP (which uses SVP) or the use wireless access points configured for WMM or CCXv4. In all cases only one of the three methods should be used, the methods cannot be mixed in the same installation.
  • Page 11 · IP Office Control Unit Use of 3600 Series phones via an AVPP is supported on all types of IP Office control unit. The IP Office is the telephony switch and each 3600 Series phone is configured as a user and an extension on the IP Office.

  • Page 12: 3616 Wireless Telephone

    1.3.1 3616 Wireless Telephone The Avaya 3616 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. · This type of phone is only supported in installations that use an AVPP for QoS control. It in not supported in installations where WMM or CCXv4 are used.

  • Page 13: 3620 Healthcare Wireless Telephone

    1.3.2 3620 Healthcare Wireless Telephone The Avaya 3620 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. · This type of phone is only supported in installations that use an AVPP for QoS control. It in not supported in installations where WMM or CCXv4 are used.

  • Page 14: 3626 Ruggedized Wireless Telephone

    1.3.3 3626 Ruggedized Wireless Telephone The Avaya 3626 Wireless Telephone is a WiFi standard (802.11b) telephone that runs using H.323. · This type of phone is only supported in installations that use an AVPP for QoS control. It in not supported in installations where WMM or CCXv4 are used.

  • Page 15: 3641 Wireless Telephone

    3600 Overview: System Components 1.3.4 3641 Wireless Telephone The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H.323. · This type of phone is supported in installations that use an AVPP or WMM or CCXv4 for QoS control.

  • Page 16: 3645 Wireless Telephone

    1.3.5 3645 Wireless Telephone The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H.323. · This type of phone is supported in installations that use an AVPP or WMM or CCXv4 for QoS control. The 3645 supports the following features: ·...

  • Page 17: Avaya Voice Priority Processor (Avpp)

    3600 Overview: System Components 1.3.6 Avaya Voice Priority Processor (AVPP) An AVPP is mandatory for installations that include 3616, 3620 and/or 3626 telephones. However, an installation with an AVPP can still support 3641 and 3645 phones. The AVPP is connected to the same LAN sub-net as the wireless access points being used for wireless phone operation.
  • Page 18 · 2 – if active calls. · 3, 4, 5 – currently unused. · PWR Power jack for connection to the AC adapter supplying power to the system. Only use the Avaya-provided Class II AC Adapter with output 24VDC, 1A. 3600 Series Phone Installation...

  • Page 19: Handset Administration Tool

    · Use caution when installing or modifying phone lines. Shielded Cables Avaya recommends the use of shielded cables for all external signal connections, in order to maintain FCC Part 15 emissions requirements. Avaya Voice Priority Processor (AVPP) The AVPP 10, 20 and 100 have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 21: Performing Site Surveys

    Chapter 2. Performing Site Surveys 3600 Series Phone Installation Page 21 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 22: 2. Performing Site Surveys

    · Perform a Site Survey Do not proceed with AVPP and 3600 Series phone installation unless a thorough site survey has been performed. Perform a site survey following the instructions provided by the access point manufacturer. Most wireless phone audio problems have to do with access point range, positioning and capacity.

  • Page 23: Using A 3616, 3620 Or 3626 Phone

    "required" rates) are indicated by a ‘b’ following the rate number. The Supported and Basic data rate(s) should be the same on all access points. 8. When testing is complete, to power off the wireless phone press Power Off/End Call. 3600 Series Phone Installation Page 23 IP Office...

  • Page 24: Using A 3641 Or 3645 Phone

    · Softkey to toggle between single SSID and any SSID modes. Detl/Smry · Softkey to toggle between the multiple AP display (summary), and the single AP display (detail). 3600 Series Phone Installation Page 24 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 25: Installation

    Chapter 3. Installation 3600 Series Phone Installation Page 25 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 26: 3. Installation

    This section covers an installation where an optional AVPP is included in order to perform quality of service control for the 3600 Series phones. This is the installation that must be used if the site includes any 3616, 3620 or 3626 phones.

  • Page 27: Required Software

    3.1 Required Software Both the AVPP (if being used) and the 3600 Series phones require the correct version of software to operate correctly with the IP Office. They load this software during power up using a TFTP transfer from a TFTP server on the LAN. Do not proceed with installation until you have obtain the necessary software for the AVPP and 3600 Series phones.

  • Page 28: Tftp Server Installation

    3.2 TFTP Server Installation A TFTP server is required to update the software in both the AVPP and in the 3600 Series phones. Whilst the IP Office Manager application can provide basic TFTP support it is not supported for AVPP units and 3600 Series phones. Any third- party TFTP application can be used to provide TFTP support.

  • Page 29: Dhcp Server Installation

    3.3 DHCP Server Installation Use of a DHCP server is optional. The 3600 Series phones use DHCP by default. However, they can also be individually configured with a fixed IP address information. The IP Office control unit can be used as a DHCP server if no other DHCP server is present on the network.

  • Page 30: Avpp Installation

    The following equipment must be provided by the customer: 1. Power Outlet Must accept the Avaya provided AC adapter. 2. Backboard space The AVPP is designed to be wall mounted to ¾” plywood securely screwed to the wall. The AVPP measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds.

  • Page 31: Initial Avpp Configuration

    10.Press Esc. You will be prompted to reset the AVPP. At the reset prompt, press Y (Yes). 11.The AVPP restarts. Following the restart, the AVPP menus can be accessed using Telnet to complete configuration to match the wireless network. 3600 Series Phone Installation Page 31 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 32: Ip Office Avpp Setup

    4. Set the AVPP IP Address to match the static IP address of the AVPP unit. · If the IP Office is being used for DHCP support of the 3600 Series phones, set the TFTP Server IP Address to match the IP address of the TFTP server from which the 3600 Series handsets should get their software.

  • Page 33: Avpp Maintenance

    Be sure to reset all AVPP's after the master has been replaced. If the IP address of the master is changed, it must be changed in all AVPP's. 3600 Series Phone Installation Page 33...

  • Page 34: Phone Installation

    3.5 Phone Installation This section covers registration of the 3600 Series phones following setup and configuration of the wireless network, AVPP, TFTP server and if necessary DHCP server. Pre-Installation Requirements 1. Battery Charge Ensure that the battery pack on the wireless phone is fully charged.

  • Page 35: Ip Office Auto Registration

    3.5.1 IP Office Auto Registration The IP Office can allow IP phones including 3600 Series phones to automatically register. During that registration the IP Office will request the extension number required by the phone and a password. Those details are used to auto-create a new user and extension within the IP Office configuration.

  • Page 36: Phone Registration

    8. The phone will ask for the extension and password. Enter the values required for the user on the IP Office. Once these have been entered, the phone will register with IP Office. Note: The password requested matches the IP Office user Login Code. 3600 Series Phone Installation Page 36 IP Office...
  • Page 37 If the phones software needs to be updated the new software will now be downloaded from the TFTP server. The status bar will increment fully across the display for each function that is being performed in the download process. 3600 Series Phone Installation Page 37 IP Office...
  • Page 38 9. The phone will ask for the extension and password. Enter the values required for the user on the IP Office. Once these have been entered, the phone will register with IP Office. Note: The password requested matches the IP Office user Login Code. 3600 Series Phone Installation Page 38 IP Office...
  • Page 39 Some errors will result in the following display once # is pressed to continue. To # to Restart immediately retry registering with IP Office, press *. To restart the wireless phone, press # (which will take about 20 seconds). 3600 Series Phone Installation Page 39 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 40: Testing A Wireless Phone

    7. If necessary the IP Office configuration can be altered as required for the user setup, for example user names and button programming. 8. When completed, proceed to Site Certification before handing over any phones to the users. 3600 Series Phone Installation Page 40 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 41: Site Certification

    Note any areas with excessive static or clarity problems and report it to an Avaya engineer. The coverage test will also require you to put the wireless phone in Site Survey mode and walk the entire coverage area to verify all access points.

  • Page 43: Maintenance And Administration

    Chapter 4. Maintenance and Administration 3600 Series Phone Installation Page 43 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 44: 4. Maintenance And Administration

    4. Maintenance and Administration Both the AVPP and the 3600 Series phones check and obtain their software via TFTP. Therefore TFTP transfer must be supported across the LAN between these devices and their configured TFTP server. Both types of device check their current software against that available whenever they are restarted.

  • Page 45: Upgrading Wireless Phones

    · Warning The wireless phone has attempted some operation several times and failed, and is now waiting for a period of time before attempting that operation again. 3600 Series Phone Installation Page 45 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 46: Ip Office Button Programming

    4.2 IP Office Button Programming Most Avaya phones, including 3600 Series phones, support a number of programmable buttons. These can be used for a range of IP Office functions. · 3616, 3620 and 3626 Phones These phones support 6 programmable buttons. When the phone is on but idle, the button functions can be accessed by pressing LINE and then a key from 1 to 6.

  • Page 47: Wireless Phone Status Messages

    · Code Mismatch! The software loaded into the wireless phone is incorrect for this model phone. Action: Replace the software image on the TFTP server with software that is correct for the phone model. 3600 Series Phone Installation Page 47 IP Office...
  • Page 48 The wireless phone is in a critical section of the software update. Action: None. Do not remove the battery or attempt to power off the phone while this is displayed. Doing so may require the phone to be returned to Avaya to be recovered.
  • Page 49 Turn the wireless phone off and then on again. If the error persists, try registering a different wireless phone to the phone port. If error still persists, contact Avaya Technical Support and report the error. · Low Battery (and beep) Action: On call: the battery icon displays and a soft beep will be heard when the user is on the wireless phone and the battery charge is low.
  • Page 50 · Not Installed! A required software component is missing. Action: Check that all required software files are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Avaya Technical Support. · Password Error The phone is not encrypting the challenge string correctly. This indicates that the password set in the phone disagrees with the password administered in IP Office.
  • Page 51 · Retry/Restart The wireless phone is waiting for user input, prior to retrying the registration process or restarting after a delay. Action: See Avaya IP Office Integration Factors. · Select License The correct protocol has not been selected from the license set. Action: Using the administrative menus, select one license from the set to allow the phone to download the appropriate software.
  • Page 52 Messages are left at the principal station but the MSG icon is not lit on the wireless phone. Action: Verify that "Message Lamp Ext", on the station form for the wireless phone, is set to the extension of the principal station. 3600 Series Phone Installation Page 52...

  • Page 53: Using The Phone Admin Menus

    3. If the phone's administration password has been enabled, the phone will require that password to be entered before it displays the administration menu. The default password is 123456. This step is not required if the administration password has not been enabled. 3600 Series Phone Installation Page 53 IP Office...

  • Page 54: 3616, 3620, 3626 Admin Menu

    WPA-PSK Passphrase Pre-shared Key WPA2-PSK Passphrase Pre-shared Key Reg Domain None Transmit Power Maximum*/50mW/30mW/20mW/15mW/10mW/5mW Diagnostics Run Site Survey Diagnostics Mode On/Off* Syslog Mode Disabled*/Errors/Events/Full Restore Defaults 3600 Series Phone Installation Page 54 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 55: 3641 And 3645 Admin Menu

    Time Server IP Call Server IP Call Server Port AVPP IP OAI Server IP SSID WLAN Settings Custom* Security None * Authentication Open System*/ Shared Key Enable/Disable* 3600 Series Phone Installation Page 55 IP Office 15-601082 Issue 06a (21 February 2014)
  • Page 56 (13dB)/30mW (15dB)/40mW 802.11b/g (16dB)/50mW (17dB)/100mW (20dB) " " Diagnostics Run Site Survey Diagnostics Disabled*/Enabled Syslog Disabled*/Errors/Events/Full Error handling Halt on Error/Restart on Error* Mode Restore Defaults 3600 Series Phone Installation Page 56 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 57: Ip Address

    The address of the time server from which the phone should obtain the time that it displays when in standby mode. The time displayed is further adjusted through the Phone Config | Time Zone and Phone Config | Daylight Savings sections of the phone administration menus. 3600 Series Phone Installation Page 57 IP Office...

  • Page 58: Essid

    ESSID. · To save the entry and return to the menu, press Select. To abort and return to the menu without saving any changes, press FCN. 3600 Series Phone Installation Page 58 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 59: Security

    Enter a user name that matches an entry on your Radius server. User names are alphanumeric strings, and can be entered using the same technique as described above for ESSID entry. · Password Enter the password that corresponds to this user name. 3600 Series Phone Installation Page 59 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 60: Using The Avpp Menus

    2. Enter open xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the IP address of the AVPP. 3. Enter the login name and password. 4. If accepted, the NetLink SVP-II System menu is displayed. 3600 Series Phone Installation Page 60 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 61: Netlink Svp-Ii System

    Network Configuration · Allows you to set network configuration options, including IP address and hostname. Change Password · Allows you to change the password for AVPP access. 3600 Series Phone Installation Page 61 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 62: Svp-Ii Configuration

    · retrieve this information from the DNS server, enter DNS. If DNS is used, the IP address of the master AVPP server must be configured in the DNS server. 3600 Series Phone Installation Page 62 IP Office 15-601082 Issue 06a (21 February 2014)
  • Page 63 First Alias IP Address/Last Alias IP Address · Enter the range of IP addresses this AVPP may use when acting as a proxy for the wireless phones. Alias IP addresses are not necessary in Avaya systems. Note · All alias addresses must be on the same subnet as the AVPP server and cannot be duplicated on other subnets or AVPP's.

  • Page 64: Qos Configuration

    Audio traffic to the IP PBX. It requires voice quality. · Traffic not audio to the PBX. Inter-SVP2 · The information passing protocol the AVPP servers use to communicate with each other. 3600 Series Phone Installation Page 64 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 65: Network Configuration

    , you will be prompted to reset the AVPP. At the reset prompt, press Y (Yes). To manually reset AVPP, select Reset in the SVP-II Configuration screen and then press Y (Yes). 3600 Series Phone Installation Page 65 IP Office...

  • Page 66: Change Password

    First character must be a letter; other characters may be numbers and letters. · No dashes, spaces or punctuation marks (alphanumeric only). · Select Set Password or press S. 3600 Series Phone Installation Page 66 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 67: System Status

    · Displays information about the Ethernet network to which the AVPP is connected. Software Versions · Lists the software version for the Avaya component. Gatekeeper Database · Not used. Options on the System Status menu provide a window into the real time operation of the components of the system.

  • Page 68: Error Status

    4.5.7 Error Status The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Avaya's Customer Support. From the AVPP main menu select System Status. Select Error Status.

  • Page 69: Network Status

    · The type of connection to the Ethernet switch currently being utilized. Data is transmitted over Avaya components by proprietary technology developed by Avaya. The Avaya Radio · Protocol (ARP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel.
  • Page 70 SVP-II ARP Audio (Delay) · ARP audio packets whose transmission was momentarily delayed. SVP-II ARP Audio (Lost) · ARP audio packets dropped due to insufficient memory resources. 3600 Series Phone Installation Page 70 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 71: Software Versions

    The Software Version screen provides information about the version currently running on the AVPP. This information will help you determine if you are running the most recent version and will assist Avaya engineering and/or customer support in troubleshooting software problems.

  • Page 73: Document History

    Chapter 5. Document History 3600 Series Phone Installation Page 73 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 74: 5. Document History

    5. Document History Date Issue Changes 21st February 2014 · Update to clarify support for installation methods without requiring an AVPP. 3600 Series Phone Installation Page 74 IP Office 15-601082 Issue 06a (21 February 2014)

  • Page 75: Index

    Software Versions 71 Survey 22 SVPP-II Configuration 62 System Overview 26 System Status Menu 67 Testing Wireless Phone TFTP Server Installation 28 Upgrading Wireless Phones Using Admin Menu 3600 Series Phone Installation Page 75 IP Office 15-601082 Issue 06a (21 February 2014)
  • Page 77 3600 Series Phone Installation Page 77 IP Office 15-601082 Issue 06a (21 February 2014)
  • Page 78 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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