Avaya 3600 Series Installation Instructions Manual page 49

· Internal Err. ##
The wireless phone has detected a fault from which it cannot recover. Action: Record the error code so that it can
be reported. Turn the wireless phone off and then on again. If the error persists, try registering a different
wireless phone to the phone port. If error still persists, contact Avaya Technical Support and report the error.
· Low Battery (and beep)
Action: On call: the battery icon displays and a soft beep will be heard when the user is on the wireless phone and
the battery charge is low. User has 15–30 minutes of battery life left. Action: Not on call: The battery icon displays
whenever the battery pack charge is low The message Low Battery and a beep sound indicate a critically low
battery charge when user is not on the wireless phone. The wireless phone will not work until the battery pack is
charged.
· Multiple GW Res
More than one SVP server has responded. Action: Caused by two or more wireless phones sharing the same IP
address. Assign unique IP addresses to each wireless phone.
· Multiple SVP Reg
The phone has received responses from multiple AVPP's. Action: This can happen if the phone has been configured
to use a different AVPP and then powered up before the previous server has had time to determine that the phone
is no longer connected to it. The problem should resolve itself after about 30 seconds.
· Must Upgrade SW!
The phone software is incompatible with the hardware. Action: Download the correct phone software and restart
the phone.
· Net Busy
The phone cannot obtain sufficient bandwidth to support a call. The MAC address of the access point is displayed.
Action: Try calling again later.
· No Answer
The called party did not answer. Action: No action, not an error.
· No AVPP IP
The wireless phone is configured for "static IP" (as opposed to "use DHCP") and no valid AVPP address has been
entered. Action: Enter a valid AVPP IP address in the configuration setting or change to "use DHCP".
· No AVPP Response
The AVPP is not responding to requests from the wireless phone. Action: This may be caused by bad radio
reception or a problem with AVPP. The wireless phone will keep trying to fix the problem for 20 seconds, and the
message may clear by itself. If it does not, the wireless phone will restart. Report this problem to the system
administrator if it keeps happening.
· No AVPP Server
This indicates one of the following:
· The wireless phone cannot locate AVPP. Action: IP address configuration of the AVPP is wrong or missing.
· AVPP is not working. Action: Check error status screen on the AVPP.
· No LAN connection at the AVPP. Action: Verify the AVPP connection to LAN.
· No Call Server
This indicates that while there has been a response from the H323 Gatekeeper (the IP Office) it is not responding
to the Registration Request message.
· No Call Server IP
The phone cannot obtain an IP address for the H323 Gatekeeper (the IP Office).
· No DHCP Server
The phone is unable to contact the DHCP server.
· No Extension
The phone has not obtained or been set with a an extension number. Action: Enter a valid extension.
· No Func Code
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and
restart the phone.
· No Gateway IP
The phone is configured for static IP addresses and no valid unicast IP address is assigned for gateway
configuration. Action: Configure a valid IP address in the Admin menus.
· No Host IP
The wireless phone is configured for "static IP" (as opposed to "use DHCP") and no valid host IP address (the
wireless phone's IP address) has been entered. Action: Enter a valid IP address in the configuration settings or
change to "use DHCP".
· No IP Address
Invalid IP. Action: Check the IP address in the configuration settings or change to "use DHCP".
· No IP Office
The No IP Office message may include an error indication:
3600 Series Phone Installation
IP Office
Maintenance and Administration: Wireless Phone Status Messages
15-601082 Issue 06a (21 February 2014)
Page 49