Troubleshooting - Ricoh C217 Service Manual

18. How important is the "Auto Cycle" key in the printing of a
job?
- It is important that the Priport print a minimum of one copy in addition to
the proof copy for each new master. Until at least one copy has been
printed, the Priport will not allow a new master to be created. Therefore,
we recommend that when using the Controller that you also use the
"Auto Cycle" mode to enable the system to clear itself and be ready for
the next print job.
19. What does the Diagnostic Port do?
- When the diagnostic plug used by the Customer Engineer is installed in
the Diagnostic Port and the Controller is turned on, the Priport will output
a Diagnostic Status page which includes Postscript font samples and
configuration information for the Controller. (See Appendix A.)
20. If I have a software or hardware question, who do I call?
- Your local sales/service organization should be contacted first.

7.18 TROUBLESHOOTING

The following are symptoms you might encounter and the appropriate
solution for each:
1. There is a quick flash of the ready light.
- An error condition has been detected in the Priport. First, check for a
loose or missing cable between the Controller and the Priport.
- Next, check the control panel of the Priport for a flashing master jam
indicator. Clear the jam and, if possible, print one proof copy from the
newly created master. If the image on the proof copy is complete, you
can print more copies. If the image is not complete, pust the reset button
on the Priport control panel and the Controller will resend the document
to the Priport to create a new master.
- If you are unable to print a proof copy, you will need to toggle the On Line
button off and back on again to clear the error and the Controller will
resend the document to create a new master.
2. There is no master making at all.
The Customer Engineer who installed the Controller should have tested both
the connection between the Controller and the Priport, the connection
between your computer and the Controller and the system as a whole.
C217 7-34 SM