Konica Minolta IC-304 Plus Service Manual page 99

Symptoms and Troubleshooting
Symptom Recovery Action
General 1. Shut down your printer and the IC-304 print
controller.
2. Check that the FusionIN printer cable is securely
connected to the IC-304 print controller port.
3. Start the server.
4. Wait until the IC-304 print controller splash screen
disappears.
5. Start your printer.
Before you 1. Check if the Print Queue is in Enable mode.
print, the
2. Check if there is no alert message that indicates
printer
that a different paper size or type is required.
animation
3. Check that there is no error message on your
shows green
printer's user interface.
indicating that
the printer is
4. Shut down your printer.
ready. After
5. Replace the FusionIN printer cable.
sending the
6. Start your printer.
job, the printer
appears to be
7. Send a print job.
warming up
but does not
print.
No communi- 1. Restart both your printer and the IC-304 print
cation after controller according to the startup procedure.
following the
2. Send a print job.
correct startup
procedure.
Job printed 1. Shut down both the IC-304 print controller and
with one color your printer.
overlay, or
2. Check that the FusionIN printer cable is connected
printed output
to the IC-304 print controller port.
results appear
3. Start the server and wait until the IC-304 print
with scratches
controller splash screen disappears.
(white lines)
in one of the
4. Start your printer.
CMYK color
5. Send a print job.
combinations.
Further Action
(if printing fails)
If printing fails, refer to
the next symptom.
If printing fails with no
communication error,
replace the FusionIN
printer cable.
If printing fails with no
communication error,
replace the FusionIN
printer cable.
If printing fails with color
overlay:
1. Replace the FusionIN
printer cable.
2. If the procedure does
not solve the problem,
it could be a FusionIN
board problem.
83