Compaq ProLiant Clusters HA/F100 Administrator's Manual page 161

Table 6-3
Solving Shared Storage Problems
Problem
Drives in the RA4000/4100 are
not recognized.
Troubleshooting the Compaq ProLiant Clusters HA/F100 and HA/F200 6-7
continued
Possible Cause
Possible drive configuration
problems exist.
Action
1. Run the Compaq Array
Configuration Utility online.
This utility can be run online if
at least one logical drive is
configured and recognized.
2. Run the Compaq Array
Configuration Utility offline.
Shut down the servers and
reboot with either the
SmartStart CD or diskette
number 1 of the Array
Configuration Utility.
3. If all drives are not recognized
by the Array Configuration
Utility, verify all Gigabit
Interface Converter-Shortwave
(GBIC-SW) modules are
properly seated.
4. Verify that all Fibre Channel
cables are properly connected
to the GBIC-SW modules. For
details on how to connect the
GBIC-SW modules and fiber
optic cables, see the
documentation that came with
your storage system.
5. When all drives are recognized
and configured correctly, run
Disk Administrator or Disk
Management.
6. Verify that all drive volumes
appear in Disk Administrator
or Disk Management and that
each has a permanent drive
letter assigned.
7. Verify that the drive letter
assignments on the second
cluster node match the
assignments on the first
cluster node.
continued