Oce CS4236 User Manual page 89

Step Action
2 Before calling technical assis-
tance prepare the following:
1. Write down your scanner
model name and serial number.
The serial number is the 5 char-
acter string printed on a label on
the back of the scanner.
2. Write down your Firmware
version.
3. See the section How to identi-
fy the firmware version running
in the scanner?.
4. There are 4 diagnostic LEDs
at the scanner back.
Their current lighting status may
tell the technician something
about the error. Write down the
lighting and color pattern of the
diagnostic LEDs.
Remarks
Chapter 10 - Trouble Shooting
Technical Assistance
89