Trouble Shooting - Oce CS4236 User Manual

Problems Related to Scanner Installation
Problem
Océ Scanner Agent
does not detect the
scanner.
84 Chapter 10 - Trouble Shooting
Possible cause and solution
The Océ Scanner Agent version installed on your PC is
older than your scanner model. Install the Océ Scanner
Agent from the CD-ROM that came with your scanner. If
not available, download the newest version from
www.oce.com.
Océ Scanner Agent was not installed before connecting the
scanner. Shut down the scanner and PC, unplug the connec-
tions and restart the installation from step 1 as described
above.
Loose interface connection – on both end, unplug and then
firmly plug-in the interface cable.
System needs rebooting - shut down the scanner and PC,
unplug the connections. Then plug in the interface connec-
tions, turn on the PC and when Windows is loaded, turn
on the scanner.