Problems With The Lan Interface - ZyXEL Communications ZyWall 10 User Manual

ZyWALL 10~100 Series Internet Security Gateway

Problems with the LAN Interface

PROBLEM
Cannot access Check your Ethernet cable type and connections. Refer to the Quick Start Guide or
the ZyWALL Compact Guide for LAN connection instructions.
from the LAN.
Make sure the computer's Ethernet adapter is installed and functioning properly.
Cannot ping Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should be on. If
any computer they are both off, check the cables between your ZyWALL and hub or the station.
on the LAN.
Verify that the IP address and the subnet mask of the ZyWALL and the computers are
on the same subnet.
Problems with the DMZ Interface
The DMZ interface is not available on all models.
PROBLEM
Cannot Check your Ethernet cable type and connections. Refer to the Quick Start Guide or
access Compact Guide for DMZ connection instructions.
servers on the
Make sure the Ethernet adapters on the LAN computer and the DMZ server are installed
DMZ from the
and functioning properly.
LAN.
Verify that the IP address of the DMZ port and the LAN port are on separate subnets.
Make sure that NAT is configured for your DMZ servers.
Cannot ping Check the 10M/100M DMZ LEDs on the front panel. One of these LEDs should be on. If
any computer they are both off, check the cables between your ZyWALL and hub or the station.
on the DMZ.
Verify that the IP address and the subnet mask of the ZyWALL and the servers are on
the same subnet.
B
Chart 2 Troubleshooting the LAN Interface
Chart 3 Troubleshooting the DMZ Interface
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting