Chapter 31 Troubleshooting; Problems Starting Up The Prestige; Problems With The Lan Interface; Table 99 Troubleshooting The Start-Up Of Your Prestige - ZyXEL Communications Prestige 2302R User Manual

This chapter covers potential problems and the corresponding remedies.

31.1 Problems Starting Up the Prestige

Table 99 Troubleshooting the Start-Up of Your Prestige

PROBLEM
None of the LEDs
turn on when I
turn on the
Prestige.

31.2 Problems with the LAN Interface

Table 100 Troubleshooting the LAN Interface

PROBLEM
I cannot access the
Prestige from the
LAN.
I cannot ping any
computer on the
LAN.

Chapter 31 Troubleshooting

C
Troubleshooting
CORRECTIVE ACTION
Make sure that the Prestige's power adaptor is connected to the Prestige and an
appropriate power source. Check that the power source is turned on.
Disconnect the Prestige's power and reconnect it.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
CORRECTIVE ACTION
Check your Ethernet cable connections. Refer to the Quick Start Guide for LAN
connection instructions.
Check for faulty Ethernet cables.
Make sure the computer's Ethernet adapter is installed and functioning properly.
The LAN LED on the front panel should be on. If it is off, check the cables
between the Prestige and your computer or switch.
Verify that the IP address and the subnet mask of the Prestige's LAN port and
the computers are on the same subnet.
Prestige 2302R Series User's Guide
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