SATO GL4 Series Operator's Manual page 68

Section 5: Troubleshooting
LCD Message
OPTION NOT
INSTALLED
PRINTHEAD HOT
Wait 5 Minutes
Go Online
PRINTHEAD
POWER
FAIL
Call For Service
PROGRAM IS NOT
COMPATIBLE WITH
THIS PRINTER
Repeat Download
RIBBON OUT
Load Ribbon
RFID TAG MAX
RETRY
Check Media
RFID TAG MAX
RETRY
Check Media
SERIAL BUFFER
OVERFLOW
SERIAL FRAMING
ERROR
Page 5-8
Cause: If the printer is turned ON with the cutter enabled in the
Media Handling menu, but the cutter itself is in the down
position, or the cutter upper enclosure is removed, the
printer cannot detect the cutter. When using the cutter,
turn the printer ON with the cutter in the up position and
the cutter upper enclosure installed.
Remedy:
1. Check that the cutter option is installed, and con-
nected in the up position and the upper enclosure is
installed, before turning the printer ON.
2. Install the cutter option or change to the correct Media
Handling option in the MEDIA SETUP menu.
3. If the error persists, contact your authorized customer
service representative.
Cause: The printhead has become overheated
Remedy: Allow the printhead to cool down for five minutes, then
press resume printing. If possible, reduce print intensity.
If problem persists, contact your authorized service rep-
resentative.
Cause: There is no power to the print head.
Remedy: Replace the printhead. If the problem persists, contact an
authorized service representative.
Cause: A non-compatible program file cannot be loaded into the
printer.
Remedy:
Make sure the program file is compatible with this
printer, then try downloading again. If problem persists,
contact your authorized service representative.
Cause: The ribbon is broken, or some problem in the ribbon path
has occurred.
Remedy:
Check the ribbon path thoroughly and clear any prob-
lems that have occurred.
Cause: The RFID tag is faulty.
Remedy:
Do a reprint. When the error is cleared, the label with the
failed tag moves forward to the next TOF position.
Cause: Failed tag. Error displays in OVERSTRIKE mode. Each
failed label prints with the OVERSTRIKE pattern; the form
retries until the label retry count is exhausted.
Remedy: Clear the error. When the error is cleared, the label
with the failed tag moves forward such that the next
label is in position.
Cause: Host sent data after the printer buffer was full (Serial
Interface).
Remedy:
Make a test printout. Verify that the serial interface
parameters for host and printer are identical.
Cause: A frame error occurred.
Remedy: Verify that the serial interface parameters for host and
printer are identical.
Description
GL Series Operator's Manual