SATO GL4xxe Series Operator's Manual
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SATO GL4xxe Series Operator's Manual

Gl4e series
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GL4xxe Operator's Manual
GL4xxe
series
Read thisOperator's Manual before and during the servicing of the
above product. Keep this document handy for future reference.
PN: 9001163B

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Summary of Contents for SATO GL4xxe Series

  • Page 1 GL4xxe Operator’s Manual GL4xxe series Read thisOperator’s Manual before and during the servicing of the above product. Keep this document handy for future reference. PN: 9001163B...
  • Page 2 All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO. The materials in this document are provided for general information and are subject to change without notice. SATO assumes no responsibilities for any errors that may appear.
  • Page 3 Phone: (86) 021- 63068899 Fax: (86) 021- 63091318 SATO NEW ZEALAND LTD 30 Apollo Drive, Mairangi Bay For a full list of all SATO offices, PO Box 305-031, North Shore, Auckland, New Zealand refer to www.satoworldwide.com Phone: 64-9-477-2222 Fax: 64-9-477-2228...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION About This Manual General Description Control Features TECHNICAL DATA Physical Characteristics Enviromental Power Processing Command Interface Modules Print Sensing Media Ribbon Regulatory Character Font Capabilities Barcode Capabilities INSTALLATION Unpacking & Parts Identification Printer Installation Site Location Cable Connection Media Selection Media &...
  • Page 5 PRINTER CONFIGURATION Printer Configuration Configuration Modes User Mode Configuration Mode Advanced Mode Serial Interface Mode Parallel Interface Mode Centronics Interface Mode Universal Serial BUS (USB) Interface Mode 4-10 Local Area Network (LAN) Interface Mode 4-11 Wirerless Local Area Network (WLAN) Interface Mode 4-12 PGL Emulation Mode 4-13...
  • Page 6 TROUBLESHOOTING Error Signal Troubleshooting Troubleshooting Table Interface Troubleshooting 5-10 Parallel Interface 5-10 RS232 Serial Interface 5-10 Universal Serial Bus (USB) Interface 5-10 LAN Ethernet Interface 5-11 802.11G Wireless Interface 5-11 Centronics Interface 5-11 Test Print Troubleshooting 5-12 Hex Dump Mode 5-12 Test Label Printing 5-12...

  • Page 7: Introduction

    Unit 1: Introduction INTRODUCTION • About This Manual • General Description • Control Features GL408-412e Operator Manual...

  • Page 8: About This Manual

    Unit 1: Introduction ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printer installation, configuration, operation, and light maintenance. Refer to this product’s Programming Reference document for instructions on printer programming through a host system. This manual also incorporates the use of special information boxes.

  • Page 9: General Description

    Unit 1: Introduction GENERAL DESCRIPTION The GL4e Series printers are specifically designed for use in high-volume, labeling applications demanding great reliability and around the clock operation. It’s aluminum chassis provides the needed corrosion resistance demanded by some industrial applications. The coated interior frame provides strength and stability. The stylish front housing cover and operator panel are both molded of extra-durable, black ABS plastic to not only provide protection against corrosive chemicals;...

  • Page 10: Control Features

    Unit 1: Introduction CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here. More specific explanations will be found throughout this manual on how to use them. LCD Display Communicates operational conditions via the use of icons and text.

  • Page 11: Technical Data

    Unit 2: Technical Data TECHNICAL DATA • Physical Characteristics • Environmental • Power • Processing • Command • Interface Modules • Print • Sensing • Media • Ribbon • Regulatory Approvals • Character Font Capabilities • Barcode Capabilities GL408-412e Operator’s Manual...
  • Page 12 Standby: 22.3 Volts AC, 20.6 Watts PROCESSING 32 Bit RISC Flash ROM 8 Megabytes Receive Buffer 2.95 Megabytes maximum, 0.95 Megabytes near full COMMAND SATO Barcode Printer Language (SBPL) Standard Intelligent Command Non-Standard INTERFACE MODULES Enhanced Parallel Port IEEE1284 (EPC compatible) Serial Port...

  • Page 13: Sensing

    Unit 2: Technical Data SENSING Position & Sensitivity Adjustable Reflective Eye-Mark Position & Sensitivity Adjustable Ribbon Near End Fixed (enabled/disabled) Media Out Fixed (always enabled) Ribbon Out Fixed (always enabled) Cover Open Fixed (always enabled) MEDIA Media Width: 0.87 to 5.04 Inches (22 - 128mm) Width Media Width with Backing Paper: 0.98 to 5.16 Inches (25 - 131mm) Media Length: 0.24 to 15.63 Inches (6 - 397mm)

  • Page 14: Character Font Capabilities

    Unit 2: Technical Data CHARACTER FONT CAPABILITIES MATRIX FONTS 5 dots W x 9 dots H (Helvetica) 17 dots W x 17 dots H (Univers Condensed Bold) 24 dots W x 24 dots H (Univers Condensed Bold) GL408e: 15 dots W x 22 dots H OA Font (OCR-A) GL412e: 22 dots W x 33 dots H GL408e: 20 dots W x 24 dots H...
  • Page 15 Sequential numbering of both numerics and bar codes Expansion Ratio of Character Height: 1 to 12 times, Width: 1 to 12 times Graphics Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats Form Overlay Form overlay for high-speed editing of complex formats GL408-412e Operator’s Manual...
  • Page 16 Unit 3: Installation INSTALLATION • Unpacking & Parts Identification • Printer Installation • Operational Mode Selection • Interface Selection • Accessories Installation GL408-412e Operator’s Manual...

  • Page 17: Unpacking & Parts Identification

    Unit 3: Installation UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. Place the shipping container (box) upright on a soid, flat surface. Open the box, remove any loose items and the first layer of packing material. Carefully lift the printer and accessories from the box and place them on a solid flat surface.

  • Page 18: Printer Installation

    Unit 3: Installation PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed on a solid flat surface. •...

  • Page 19: Media Selection

    Unit 3: Installation MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out.
  • Page 20 Unit 3: Installation Fan-Fold Media Media Guide Media Holder Media Sensor Rear Housing Cover Media Damper Lower Print Assy Figure 3-3b, Fan-fold Media Loading Ribbon Rewind Spindle Ribbon Core Ribbon Stock Ribbon Supply Spindle Upper Print Assy Figure 3-3c, Ribbon Loading GL408-412e Operator’s Manual...

  • Page 21: Operational Mode Selection

    Unit 3: Installation OPERATIONAL MODE SELECTION There are two modes of printer operation; Dispense and Continuous. The difference between the two is the way that the label and paper backing is ejected. Before printer configuration, one must determine which mode will be used.
  • Page 22 Unit 3: Installation CONTINUOUS MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print & Tear- Off Position CUTTER MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position Base Print Position Base Print & Cut Position DISPENSE MODE REFLECTIVE SENSOR...

  • Page 23: Interface Selection

    Unit 3: Installation INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The five acceptable interface methods are: •...
  • Page 24 Unit 3: Installation READY/BUSY INTERFACE SIGNALS SIGNAL SIGNAL DEFINITION (Frame Ground) (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status data (bi-directional protocols). (Receive Data) - Data to the printer from the host computer. (Request To Send) - Used with Ready/Busy flow control to indicate an error condition.

  • Page 25: Ieee1284 Parallel Interface

    Unit 3: Installation IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode.

  • Page 26: Universal Serial Bus (Usb) Adapter

    Unit 3: Installation UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured to support USB peripherals using Windows 2000 or above.

  • Page 27: 802.11G Wireless

    Unit 3: Installation SPECIFICATIONS Connector RJ-45 Receptacle Cable 10/100BaseT Category 5 Cable Length 100 meters or less Power Supply Powered from printer Protocol Status3 return Protocol for Driver (cyclic response mode) Protocol for Driver (ENQ response mode) Status5 return IP Address 0.0.0.0 to 255.255.255.255 Subnet Mask 0.0.0.0 to 255.255.255.255...
  • Page 28 Unit 3: Installation WIRELESS LAN SIGNAL STRENGTH 0 to 50% (weak) Network Port Link LED Blinking 50 to 75% (medium) 75 to 100% (strong) SOFTWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer ARP, RARP, IP, ICMP Session Layer TCP, UDP Application Layer LPD, FTP, TELNET, BOOTP, DHCP NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol.

  • Page 29: All Interfaces

    Unit 3: Installation ALL INTERFACES Receive Buffer The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at the same time.
  • Page 30 Unit 3: Installation STATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c) 3-15 GL408-412e Operator’s Manual...
  • Page 31 Unit 3: Installation STATUS5 TIMING CHARTS PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) 3-16 GL408-412e Operator’s Manual...
  • Page 32 Unit 3: Installation EXTERNAL SIGNAL The external signal interface is designed to connect the printer to an applicator. Proceed to the printer’s Advanced Mode for various setup activities related to the external signal. There are two connector types available for the external signal interface, one with a 14-pin connector and the other with a 25-pin connector.
  • Page 33 Unit 3: Installation 25-PIN CONNECTOR ASSIGNMENTS SIGNAL NAME DIRECTION LEVEL MAX CURRENT Frame Ground Machine Error Output 5V, 400mA Print End (PREND) Output 5V, 400mA Online Output 5V, 400mA Reprint (PRIN2) Input High: high impedance, Low: -15mA or more, 0V EXT_GND +24V EXT_GND...
  • Page 34 Unit 3: Installation Figure 3-10, 14-Pin Connector Assignments Figure 3-11, 25-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTING (Figure 3-12a) REPRINTING (Figure 3-12b) 3-19 GL408-412e Operator’s Manual...
  • Page 35 Unit 3: Installation OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-13a) PAPER END (Figure 3-13b) RIBBON END (Figure 3-13c) MACHINE ERROR (Figure 3-13d) 3-20 GL408-412e Operator’s Manual...
  • Page 36 Unit 3: Installation Figure 3-14, Operation Mode Flow Chart 3-21 GL408-412e Operator’s Manual...

  • Page 37: Accessories Installation

    Unit 3: Installation ACCESSORIES INSTALLATION INTERFACE INSTALLATION The diagram below (Figure 3-15) displays the physical installation of interface hardware. Refer to the Configuration unit of this manual for instructions on printer setup for the interface type chosen. Printer LAN/WLAN Port Parallel Connector USB Connector Serial Connector...

  • Page 38: Printer Configuration

    Unit 4: Printer Configuration PRINTER CONFIGURATION • Printer Configuration • Configuration Modes • Menu Definition Tables GL408-412e Operator’s Manual...

  • Page 39: Printer Configuration

    Unit 4: Printer Configuration PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers loacated on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used either singularly, or in conjunction, to perform configuration activities.

  • Page 40: Configuration Modes

    Unit 4: Printer Configuration CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of the configuration activities are performed via the use of the operator panel located on the printer’s face. However, many settings may also be controlled via external software commands.

  • Page 41: Configuration Mode

    Unit 4: Printer Configuration CONFIGURATION MODE The Configuration Mode is a set of menus that allows the operator to configure the printer on how to deal with multiple print jobs. This activity is focused on loading, saving, naming those jobs, and then deleting them when no longer needed.

  • Page 42: Advanced Mode

    Unit 4: Printer Configuration ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. Use the keys of the printer’s operator panel to select and enter the required options.
  • Page 43 Unit 4: Printer Configuration MAIN FFS EMC FFS SENSOR SETUP Overwrite Files Overwrite Files View Main Files View Main Files Sensed Distance Delete Files Delete Files Flash Avail. Flash Avail. Sensed Distance View Main Files View Extd Files XX.X mm XXXXX.XX XXXXX.XX Gap/Mark Thresh...

  • Page 44: Serial Interface Mode

    Unit 4: Printer Configuration SERIAL INTERFACE MODE This chapter provides the programming sequences required for RS232C and RS422 interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.

  • Page 45: Parallel Interface Mode

    Unit 4: Printer Configuration PARALLEL INTERFACE MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.

  • Page 46: Centronics Interface Mode

    Unit 4: Printer Configuration CENTRONICS INTERFACE MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.

  • Page 47: Universal Serial Bus (Usb) Interface Mode

    Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) INTERFACE MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.

  • Page 48: Local Area Network (Lan) Interface Mode

    Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE This chapter provides the programming sequences required for LAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.

  • Page 49: Wirerless Local Area Network (Wlan) Interface Mode

    Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE This chapter provides the programming sequences required for WLAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.

  • Page 50: Pgl Emulation Mode

    Unit 4: Printer Configuration PGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Printronics interpretor language. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 51: Zgl Emulation Mode

    Unit 4: Printer Configuration ZGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Zebra interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 52: Dgl Emulation Mode

    Unit 4: Printer Configuration DGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Datamax interpretor language. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 53: Tgl Emulation Mode

    Unit 4: Printer Configuration TGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of TEC interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 54: Igl Emulation Mode

    Unit 4: Printer Configuration IGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Intermec interpretor language. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 55: Diagnostics Mode

    Unit 4: Printer Configuration DIAGNOSTICS MODE This set of menu screens allows for the confirmation of various printer configurations, testing of its operational condition, and the monitoring of certain past activities. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 56: Printer Management Mode

    Unit 4: Printer Configuration PRINTER MANAGEMENT MODE This chapter provides the programming sequences required to connect and operate the printer through a sytems network. The menu screens that will appear and will require address, is dependent on the interface type to be used.

  • Page 57: Misc Quick Menus

    Unit 4: Printer Configuration MISC QUICK MENUS The flow charts in this chapter provide quick access to certain printer features without having to enter their specific printer modes. All of the keystrokes required are performed via the printer’s operator panel. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 58: Soft Reset

    Unit 4: Printer Configuration SOFT RESET Reboots the printer back to an online state. If the reset is performed during a parameter change, it will not be saved. This reset will not erase any settings previously saved to non-volatile memory. OFFLINE STANDBY .

  • Page 59: Menu Definition Tables

    Unit 4: Printer Configuration MENU DEFINITION TABLES USER MODE (TABLE 4-1) MENU DESCRIPTION Permits entry into the USER Mode. INTERFACES Is the menu selection screen for the USER Mode. USER MODE Print Speed Print Darkness Pitch Offset Ver Print Offset Hor Print Offset Label Length Label Width...
  • Page 60 Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU DESCRIPTION Specifies the distance to advance or retract the print image on the label to determine its vertical positioning. The actual image height is not affected by this adjustment, only its location. Ver Print Offset The factory default is -1.00 inches with a range of 6.00 inches.
  • Page 61 DPI value resulting in a shorter label. This adjustment does not affect the size of images and downloaded bitmap fonts. Allows compatibility with older SATO printer models. By selecting ‘Automatic’ enables the printer to encode C128 bar code data using automatic mode switching. This action generally results in C128 Mode Switch smaller barcodes.
  • Page 62 Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU DESCRIPTION Allows selection of the manner of determining the speed of media movement during non-print activity. • Automatic - always the same as the print speed. Slew Speed Ctrl Automatic* • Manual - allows the slew speed to be set. Selecting this option brings up another menu that allows a speed range from 2 to 10 ips.

  • Page 63: Configuration Mode

    Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU DESCRIPTION When enabled and the amount of ribbon remaining on the supply spindle is approximately 75 to 50 meters or less, the ON LINE indicator of the operator panel will flash and ‘Ribbon Low’ will Ribbon Near End display on the second line of the LCD.
  • Page 64 Unit 4: Printer Configuration CONFIGURATION MODE (TABLE 4-2) MENU DESCRIPTION Is the menu selection screen for the CONFIGURATION Mode. CONFIG MODE Save Config. Load Config. Print Config. Delete Config. Power-Up Config. Protect Config. Name Config 1 Name Config 2 Name Config 3 Name Config 4 Name Config 5 Name Config 6...
  • Page 65 Unit 4: Printer Configuration CONFIGURATION MODE (TABLE 4-2) MENU DESCRIPTION This menu set is used to print a list of various stored printer configurations. It is recommended that a printed list of loaded/saved configurations be kept for quick reference. CONFIG MODE Print Config.

  • Page 66: Advanced Mode

    Unit 4: Printer Configuration CONFIGURATION MODE (TABLE 4-2) MENU DESCRIPTION This menu screen permits the designation of the desired file name. Use the arrow keys of the printer’s operator panel to scroll and select appropriate characters in the appropriate sequence. Name Config 1 This menu set permits file names for print configurations to be reset to their respective default configuration number.
  • Page 67 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Is the premiere menu screen of the Advanced Mode. Allows scrolling and selection of its primary menu options. ADVANCED MODE Media Handling Adv Continuous Print Mode Gap/Mark Sensor Run Auto Cal Run Profile Power Saver Time Pwr Save Control...
  • Page 68 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Allows selection of special media modes when the Continuous option is chosen as the Media Handling method. • Standard - factory default. Printing occurrs without automatic media offset or positioning for each consecutive label.
  • Page 69 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION This feature provides a graphical printout showing the relationship of the Paper-Out Threshold and the Gap/Mark Threshold. The profile printed is to assist in setting the thresholds for difficult ADVANCED MODE media (preprinted labels and labels with poor gap/media dynamic range).

  • Page 70: Menu Description

    Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION This option selects the port for the Return Status Commands (i.e., ~STATUS (PGL) and ~HS (PPI/ZGL)) to send the status back to the host. Ret. Status Port The options are Serial, E-NET Stat Port, USB, IEEE 1284, Disable, E-NET Data Port. Disable Serial is the factory default.
  • Page 71 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Extended Memory Card - Flash File System • Overwrite Files - factory default. This option prevents files in the extended file system from being overwritten by disabling the overwrite function. EMC FFS •...
  • Page 72 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Is the sub-menu of the Set Lock Key feature. When this menu is displayed, simultaneously press the combination of keys desired to be the new lock keys. If the entry is valid, the display will read “Enter the new lock key again”. Accurately repeat the entry and “Lock key has been changed”...
  • Page 73 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION This menu entry permits the thickness or font weight of extra bold text fonts to be adjusted. The range is 0 to 512, and the factory default is 504. Extra Bold Char. For most applications, the default settings for font memory is acceptable.
  • Page 74 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION This menu sets a value that when exceeded by the output of the media sensor, is recognized by the printer as a gap or eye-mark. When Auto or Manual Paper Calibrate is performed, the value displayed is equal to the gap/eye-mark threshold value set by this procedure.
  • Page 75 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Head Automatic Calibration. Allows selection of whether the printer performs a media calibration after a Printhead Open fault. Head Auto-Cal • Enable - factory default. Performs media calibration each time the fault condition is cleared. Enable* •...

  • Page 76: Serial Interface Mode

    Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Determines if the Label Length value set in the Media Setup menu is used during Run Auto-Cal. Run Auto-Cal relies exclusively in its ability to detect varying transitions between labels and gaps, notches, holes, or eye-marks while advancing media during the calibration process to determine sensed distance.
  • Page 77 Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. INTERFACES Ignore CR/LF Item No. Check BCC Check History Buffer Comm. Protocol Host Interface Parallel Port USB Port Serial Port Printer Mgt Determines whether the print data code will be deleted.
  • Page 78 Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Is the main menu screen for the Host Interface option of the INTERFACES mode. There are only two options relative to the serial interface, ignore all others. • Serial - factory default. Allows the operator to select the interface and the relative menus will Host Interface follow.
  • Page 79 Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Allows the serial interface protocol type to be selected to meet host interface requirements. • DTR - The printer controls the data flow by sending this hardware signal to the host. If there is enough room in the printer buffer, the printer will send a high signal;...
  • Page 80 Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION When the printer is printing data from a host and a second job is recieved by the printer from a different host, Trickle Time prevents the second host from timing out while waiting for its data to be printed.

  • Page 81: Parallel Interface Mode

    Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION This option is for the Series1 protocol. After receiving a poll character, the printer will wait the poll response time in milliseconds before sending the response. Poll Response The allowable range is 0 to 30 ms, and the factory default is 0 ms. 0 ms* This option is for the Series1 protocol.
  • Page 82 Unit 4: Printer Configuration PARALLEL INTERFACE MODE (TABLE 4-5) MENU DESCRIPTION Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. Ignore CR/LF • No - factory default. Will not be deleted. • Yes - will delete all carriage returns (CR) and line feed (LF) commands in the data stream - including graphics and 2D barcodes.
  • Page 83 Unit 4: Printer Configuration PARALLEL INTERFACE MODE (TABLE 4-5) MENU DESCRIPTION Is the menu selection screen for the Parallel Port option of the INTERFACES mode. Parallel Port Port Type This menu allows selection of the type of printer parallel port interface to be used with the host. IEEE1284 is the default and the only option applicable to the parallel interface.

  • Page 84: Centronics Interface Mode

    Unit 4: Printer Configuration PARALLEL INTERFACE MODE (TABLE 4-5) MENU DESCRIPTION Top-Of-Form Action. When enabled, the printer will feed out the job in process when the prime signal is activated through the parallel interface. If disabled, the job in process may be aborted. TOF Action Reset* Allows determination of whether the printer will process data while offline.
  • Page 85 Unit 4: Printer Configuration CENTRONICS INTERFACE MODE (TABLE 4-6) MENU DESCRIPTION Block-Check-Code Algorithm Check. Only available when Status 5 is selected for Bi-Com interface. Determines how the printer will react if the BCC is set to be processed by the printer. •...
  • Page 86 Unit 4: Printer Configuration CENTRONICS INTERFACE MODE (TABLE 4-6) MENU DESCRIPTION Is typically for a line-printer and should not normally be enabled. Is used for legacy applications which interpret the 8th data bit line as a PI signal. • Enable - factory default. The PI line is not passed directly from the host to printer; all 8 bits Data Bit 8 are used for data bits.

  • Page 87: Universal Serial Bus (Usb) Interface Mode

    Unit 4: Printer Configuration CENTRONICS INTERFACE MODE (TABLE 4-6) MENU DESCRIPTION This feature is used to prevent a host computer from timing out because the parallel interface is busy for too long. Auto Trickle • Enable - factory default. When the printer’s buffers are almost full, the printer begins to trickle Disable* data in from the host (at the rate set in the Trickle Time menu) until the buffers start to empty.
  • Page 88 Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) INTERFACE MODE (TABLE 4-7) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. IN T E R F A C E S Ig n o re C R /L F Ite m N o .

  • Page 89: Local Area Network (Lan) Interface Mode

    Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) INTERFACE MODE (TABLE 4-7) MENU DESCRIPTION Communication Protocol. Selects the mode of Bi-Directional communications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-directional statuses.
  • Page 90 Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. INTERFACES Ignore CR/LF Item No. Check BCC Check History Buffer Comm. Protocol Host Interface ETHERNET PORT ETHERNET ADDRESS ETHERNET SETTING Parallel Port USB Port...
  • Page 91 Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Communication Protocol. Selects the mode of Bi-Directional communications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-directional statuses.
  • Page 92 Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Is a transitional screen that allows entry into the Net BIOS Protocol menu. ETHERNET SETTING NetBIOS Protocol Allows determination of if the NIC will recognize the NetBIOS protocol. •...
  • Page 93 Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION This menu allows the IP Address to be set for the TCP/IP protocol in four three-digit segments (SEG1 through SEG4). If the IP Address is assigned by Bootp, ARP, or DHCP it is dynamic and read only.
  • Page 94 Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. INTERFACES Ignore CR/LF Item No. Check BCC Check History Buffer Comm. Protocol Host Interface ETHERNET PORT ETHERNET SETTING WLAN ADDRESS WLAN SETTING...
  • Page 95 Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION Communication Protocol. Selects the mode of Bi-Directional communications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-directional statuses.
  • Page 96 Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION Determines how the printer and/or NIC card respond when a job has been completed. The definition of a complete job is also determined by this setting. •...
  • Page 97 Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION This menu allows the Subnet Mask for the TCP/IP protocol to be set in four three-digit segments (SEG1 through SEG4). If the Subnet Mask is assigned by Bootp, ARP, or DHCP, it is dynamic and read only.
  • Page 98 Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION A 1 to 32 character, case-sensitive string that identifies the Extended Service Set Identification (ESS_ID) network with which the unit is affiliated. ESS_ID is also referred to as NET_ID. SSID Name This character string is broken up into three sets.

  • Page 99: Pgl Emulation Mode

    Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION International Mode. Allows the determination of whether the wireless option adapts to international frequency requirements in Europe. Internat. Mode • Disable - factory default. Conforms to European standards. Disable* •...
  • Page 100 Allows the selection of the specific emulation to be selected from a list. The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Select Intermec, SGPL for SATO, and DGL for Datamax. PGL* Is the menu selection screen for the EMULATION Mode.
  • Page 101 Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Provides access to the desired character set. Standard Sets 0) ASCII* Lines Per Inch. This menu allows the quantity of lines that will be printed in a linear inch to be selected.
  • Page 102 Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Determines how the physical label length is affected upon receiving an EXECUTE command. • Enable - factory default. The physical label length will change to match the form length specified in CREATE command.
  • Page 103 Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Allows setting the IGP/PGL feature so that it is enabled or disabled when the printer is powered Power on IGP/PGL • Enable - factory default. The IGP/PGL is enabled when the printer is powered on. The PGL feature is initialized in the Normal mode.
  • Page 104 Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION This option determines how scalable characters are sized. • Normal - factory default. Normal scaling. Scalable Size • Block - the scalable characters are made to be the same size as block characters in the old Normal* IGP-X00 printers.
  • Page 105 Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Allows dynamic data to be truncated up to the maximum data length specified in Create mode. • Disable - factory default. If the dynamic data exceeds the maximum data length, an error will Trunc Dyn Data report.

  • Page 106: Zgl Emulation Mode

    Allows the selection of the specific emulation to be selected from a list. The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Select Intermec, SGPL for SATO, and DGL for Datamax. ZGL* Is the menu selection screen for the EMULATION Mode.
  • Page 107 Unit 4: Printer Configuration ZGL EMULATION MODE (TABLE 4-11) MENU DESCRIPTION Allows the format instructions command prefix to be selected. The allowable range is 1 to 255, and the factory default is 94. Label Prefix Allows the delimiter used to separate the parameter of a command to be selected. The allowable range is 1 to 255, and the factory default is 44.
  • Page 108 Unit 4: Printer Configuration ZGL EMULATION MODE (TABLE 4-11) MENU DESCRIPTION Determines the method of setting the Label Length. • Enable - factory default. Label length will be determined by the ^LL command if it is present. If the ^LL command is not present, it will be based on the Label Length value in the Quick Host Form Length Setup or Media Control menu.

  • Page 109: Dgl Emulation Mode

    Allows the selection of the specific emulation to be selected from a list. The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Select Intermec, SGPL for SATO, and DGL for Datamax. DGL* 4-72...
  • Page 110 Unit 4: Printer Configuration DGL EMULATION MODE (TABLE 4-12) MENU DESCRIPTION Is the menu selection screen for the EMUALTION Mode. DGL Setup Active Character Set Euro Character Control Codes FeedBack Chars Default Module Units of Measure Row Offset Column Offset Format Attrib.
  • Page 111 Unit 4: Printer Configuration DGL EMULATION MODE (TABLE 4-12) MENU DESCRIPTION Selects how the printer will interpret measurements. • Imperial - factory default. American Standard values. Units of Measure • Metric - uses Metric values. Imperial* Note: <STX>n and <STX>m commands override this setting and will stay in effect until the printer is taken offline, then returned online.

  • Page 112: Tgl Emulation Mode

    Allows the selection of the specific emulation to be selected from a list. The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Select Intermec, SGPL for SATO, and DGL for Datamax. TGL* 4-75...
  • Page 113 Unit 4: Printer Configuration TGL EMULATION MODE (TABLE 4-13) MENU DESCRIPTION Is the menu selection screen for the EMULATION Mode. TGL Setup Active Print Errors Character Set Slash Zero Image Scale SFCC Select EURO Symbol Speed CMDs AY Intensity CMD U1/U2 Move CMDs XS Sensor Param XS Media ‘C’...
  • Page 114 Unit 4: Printer Configuration TGL EMULATION MODE (TABLE 4-13) MENU DESCRIPTION Special Function Control Code. These codes are specific to the delimiters of separate print jobs and commands. They can be customized and therefore changed via this menu so the printer can recognize these alternate control characters.

  • Page 115: Igl Emulation Mode

    Unit 4: Printer Configuration TGL EMULATION MODE (TABLE 4-13) MENU DESCRIPTION Defines which media mode TGL will operate on receipt of a ‘D’ (strip mode) from the issue mode parameter in the XS command. Any of the supported media modes can be selected. When XS Media ‘D’...
  • Page 116 Allows the selection of the specific emulation to be selected from a list. The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Select Intermec, SGPL for SATO, and DGL for Datamax. IGL* Is the menu selection screen for the EMULATION Mode.
  • Page 117 Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU DESCRIPTION Select whether the data sent to the printer is translated as standard ASCII or EBCDIC. Many IBM Mini/Main-Frame computers use EBCDIC which does not directly translate to ASCII. IBM Translation •...
  • Page 118 Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU DESCRIPTION Top-Of-Form Set Command. This menu defines if the <ESC>SIF command which sets the start print point, is acknowledged. TOF set Cmd (F) • Process - factory default. Acknowledges the commands. Process* •...

  • Page 119: Diagnostics Mode

    Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU DESCRIPTION This menu saves the current state of the printer to flash memory. The pages, formats, and fields that currently exist in RAM memory save to flash memory and are restored at power up. This allows the format to be sent once and make it resident in the printer.
  • Page 120 Unit 4: Printer Configuration DIAGNOSTICS MODE (TABLE 4-15) MENU DESCRIPTION Allows varification of proper printer operation and print quality through the selection of various test print options. • Checkerboard - factory default. Helps identify marginal print head elements, edge sharpness, and uneven print quality. •...
  • Page 121 Unit 4: Printer Configuration DIAGNOSTICS MODE (TABLE 4-15) MENU DESCRIPTION Is an informational screen that displays that the error log is clearing. Error Log Clear Is an informational screen that displays the amount of flash memory installed. DIAGNOSTICS FLASH Installed 8 Megabytes Is an informational screen that displays the amount of DRAM installed.

  • Page 122: Printer Management Mode

    Unit 4: Printer Configuration DIAGNOSTICS MODE (TABLE 4-15) MENU DESCRIPTION Is an informational screen that displays the print head resolution in stalled in dots per inch (203 or 305 dpi). DIAGNOSTICS Head Type XXX DPI Is an informational screen that displays the applied print head voltage. DIAGNOSTICS Head Voltage XX.XX +/- X.XX volts...
  • Page 123 SNC Port Number SNC Port Timeout Status Port Numb Mgmt Port Number SATO Net Connect Port. Allows selection of which port the printer expects SNC to connect with via Ethernet or Serial. SNC Port • Disable - factory default. Not activated.
  • Page 124 Unit 4: Printer Configuration PRINTER MANAGEMENT MODE (TABLE 4-16) MENU DESCRIPTION This menu disables the serial port. Deselect Serial Host Interface Allows setting the baud rate for the serial interface. The baud rate is the speed serial data is transferred between the host computer and the printer. The options for RS232 and RS422 are 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baud.

  • Page 125: Buffer Clear

    Unit 4: Printer Configuration QUICK MENUS (TABLES 4-17 THROUGH 4-20) MENU DESCRIPTION Indicates the printer has been removed from the online status. Is in a condition that allows menu changes. OFFLINE Is a display screen of the printer’s current LCD brightness level. By pressing the left or right arrow keys of the printer’s operator panel, the brightness of the LCD decrease or inceases respectively.

  • Page 126: Troubleshooting

    Unit 5: Troubleshooting TROUBLESHOOTING • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Troubleshooting GL408-412e Operator’s Manual...

  • Page 127: Error Signal Troubleshooting

    Unit 5: Troubleshooting ERROR SIGNAL TROUBLESHOOTING ERROR SIGNALS DISPLAY EXPLANATION SOLUTION The printer could not find any DRAM. Power off the printer for 15 seconds, then power on again. If the problem persists, contact an B10 ERROR: authorized customer service representative. NO DRAM DETECTED Cycle Power The printer found a defactive memory location.

  • Page 128: Error Signals

    Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION SOLUTION Printer contains an 32MB EFC and the firmware Contact an authorized service representative. attempted to access beyond its limit. DOWNLOADER ERROR BEYOND 32MB EFC Repeat Download Printer contains an 64MB EFC and the firmware Contact an authorized service representative.
  • Page 129 Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION SOLUTION A Flash Write failed to complete. Try downloading again or contact an authorized customer service representative. DOWNLOADER ERROR FLASH WRITE #4 Repeat Download An attempt was made to write to flash where it Try downloading again or contact an authorized wasn’t present.
  • Page 130 Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION SOLUTION An interim message diplays while the printer Wait. When the asterisk (*) stops rotating, a discards host data it cannot use because a fault different fault message will apear. ERROR: OCCURRED: condition exists. Troubleshoot the final meassge.
  • Page 131 Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION SOLUTION Media was not installed or has run out. Install media. If a break has occurred, reinstall the media. Press the Pause key to clear the fault A break in media has occurred. message.
  • Page 132 Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION SOLUTION Failed tag. Error displays in STOP mode Initiate reprint of the label from the host. When causing the printer to halt. the error is cleared, the label with the failed tag RFID TAG FAILURE moves forward to the next top-of-form position.

  • Page 133: Troubleshooting Table

    Unit 5: Troubleshooting TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label quality. Use higher quality media. Ribbon stock and media are mismatched. Consult with media supplier.
  • Page 134 Unit 5: Troubleshooting NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and reset counter. Damaged electronics.

  • Page 135: Interface Troubleshooting

    Click on System within the new window. Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. 5-10...

  • Page 136: Lan Ethernet Interface

    Unit 5: Troubleshooting LAN ETHERNET INTERFACE TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem. Ensure the cable and its ports are not defective. Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.

  • Page 137: Test Print Troubleshooting

    Unit 5: Troubleshooting TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. The contents of the print buffer can be examined using the Hex Dump Mode.

  • Page 138: Sample Test Label

    Unit 5: Troubleshooting NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. Visually inspect these rows for voids indicating defective...

  • Page 139: Maintenance

    Unit 6: Maintenance MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures GL408-412e Operator’s Manual...

  • Page 140: Cleaning Procedures

    Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropryl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller clean.

  • Page 141: Replacement Procedures

    Unit 6: Maintenance REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to most secondary components. Use the text in conjunction with their accompanied graphics to ensure complete comprehension throughout the process. Especially observe all cautionary or warning notations. CAUTION: STATIC ELECTRICITY CAN RESULT IN COMPONENT DAMAGE.

  • Page 142: Fuse

    Unit 6: Maintenance FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If a surge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In order to bridge the gap so the printer may again be functional, the damaged fuse must be replaced.

  • Page 143: Media Platen Roller

    Unit 6: Maintenance MEDIA PLATEN ROLLER REPLACEMENT The media platen roller is considered to be a high-wear component due to constant treading of the print media against its contact surface. This constant contact will eventually wear grooves into the rubber material and negatively affect print output.

  • Page 144: Adjustment Procedures

    Unit 6: Maintenance ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change. LABEL SENSOR POSITIONING The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors.

  • Page 145: Print Head Balance

    Unit 6: Maintenance PRINT HEAD BALANCE ADJUSTMENT Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the print head balance is out of adjustment, the printed image will be darker on one side of the label than the other and the media will be prone to travel in the direction of least resistance.

  • Page 146: Print Head Pressure

    Unit 6: Maintenance PRINT HEAD PRESSURE Print Head Pressure allows for the print head to be adjusted to accommodate different media types (thicknesses). The pressure setting lever is two posiiton (normal and high). The table that follows coorelates the media media used with apressure setting.

  • Page 147: Print Head Alignment

    Unit 6: Maintenance PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the printed image to be consistant across the label. By turning the alignment dial upward or downward, that end of the print head is advanced forward or backward respectively.

  • Page 148: Ribbon Guide

    Unit 6: Maintenance RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel: ribbon spindle, print head, ribbon roller, or ribbon guide.

  • Page 149: Ribbon Roller Alignment

    Unit 6: Maintenance RIBBON ROLLER ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel: ribbon spindle, print head, ribbon roller, or ribbon guide.

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