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Congratulations By purchasing a Gigaset, you have chosen a brand that is fully committed to sustainability. This product’s packaging is eco-friendly! To learn more, visit www.gigaset.com.
Your Gigaset is a real multi-line phone (it works like a PABX) You can register up to six handsets. Assign each handset its own phone number. Ethernet port Connect your Gigaset to the Internet and your PC via Ethernet. Use your public and private ¢ directories on the Internet page 66).
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Questions and answers ........... . . 150 Information on operating Gigaset VoIP telephones with routers with Network Address Translation (NAT) .
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Contents Mounting the base on the wall ........182 Mounting the charger on the wall .
Display icons The following icons are displayed depending on the settings and the operating status of your telephone: ¢ ¨ Signal strength page 34) ¢ or Eco Mode + icon ¼ page 93) ¢ Keypad locked page 38) ¢ Ringtone switched off page 105) ¢...
The base at a glance The base at a glance Base key 1 Paging key Lights up: LAN connection active (phone is connected to router) Flashes: Data transfer to LAN connection Press briefly: Start paging, display IP address on handset Press and hold: Set base to registration mode...
Otherwise you risk serious and permanent damage to your hear- ing. Your Gigaset is compatible with the majority of digital hearing aids on the market. However, perfect function with all hearing aids cannot be guaranteed. The handset may cause interference in analogue hearing aids. If you require assist- ance, please contact the hearing aid supplier.
First steps Checking the package contents 1 One Gigaset A510 IP base 2 One power cable for connecting the base to the mains power supply 3 One phone cable to connect the base to the analogue fixed line (TAE RJ11 6- pole;...
First steps Firmware updates Whenever there are new or improved functions for your Gigaset, firmware ¢ updates are made available for you to download to your base page 111). If this results in operational changes when using your phone, a new version of...
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First steps ¤ Insert the batteries with the polarity in the cor- rect direction. The polarity is indicated in the battery compart- ment. ¤ First insert the battery cover at the top a. ¤ Then press the cover until it clicks into place. To open the battery cover, for instance to replace the batteries, insert a coin into the cavity on the...
First steps Connecting the charging cradle ¤ Connect the flat plug from the power adapter 1. ¤ Plug the power adapter into the plug socket 2. To disconnect the plug from the charger, press the release button and disconnect the plug 4. Placing the handset in the charger ¤...
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First steps Initial charging and discharging of the batteries The correct charge level can only be displayed if the batteries are first fully charged and discharged. 6.5h ¤ Charge the handset for 6.5 hours in the charger. ¤ Then remove the handset from the charger and do not replace it until the batteries are fully discharged.
First steps Changing the display language Change the display language if you do not understand the language currently set. ¤ Press right on the control key. ¤ Press the keys L and 4 slowly one after the other. The display for setting languages appears English and the current language (e.g., English) is selected.
Warning Never expose the telephone to any of the following: heat sources, direct sun- light or other electrical appliances. Protect your Gigaset from moisture, dust, corrosive liquids and fumes.
First steps Connecting the base The following diagram is an overview of all connections for your base. The individual connections are described in detail below. In order for you to make calls on your phone via the fixed line and VoIP, you need to connect the base to the fixed line and Internet (see diagram below).
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First steps 1. Connecting the phone and power cables to the base Back panel of the base 1 Insert the phone cable (TAE connection cable with RJ11 plug) into the lower connection socket at the rear of the base. 2 Insert the power cable of the power adapter into the upper connection socket at the rear of the base.
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First steps 2. Connecting the base to the fixed line and the mains power supply Back panel of the base 1 Insert the phone cable into the fixed line connection socket. 2 Then insert the power adapter into the mains socket. Warning Keep the power cable plugged in at all times for operation, as the phone does not work without a mains connection.
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Data protection notice When the device is connected to the router, it automatically contacts the Gigaset support server to make it easier for you to configure the devices and to enable communication with the Internet services. For this purpose, every device sends the following device-specific information...
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Internet. You can find a list of recommended routers on the Internet at: www.gigaset.com/service From here, go to the FAQ page and select your Gigaset IP telephone. Search for "Router", for example. Back panel of the base 1 Insert a plug from the Ethernet cable supplied (Cat 5 with 2 RJ45 Western mod- ular plugs) into the LAN connection socket at the side of the base.
First steps Setting up the phone – installation wizard Auto configuration: The configuration process for VoIP connections is automated for some VoIP pro- viders. The provider creates a configuration file with all required VoIP access data (the general VoIP provider data and your personal account data). This file is placed on a configuration server on the Internet for downloading to your phone.
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General settings for your VoIP provider (server addresses etc.) An auto configuration code (activation code) Your Gigaset phone's VoIP wizard can help you make these entries. Please note You can configure up to six VoIP connections. When you get started with the phone, you can initially only configure one VoIP connection.
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First steps Starting the VoIP assistant Prerequisite: The phone is connected to the router. The router is connected to the ¢ Internet page 21). ¤ §Yes§ Press the right display key to launch the VoIP wizard. The IP wizard Information about the VoIP wizard appears in the display.
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First steps You will see the following display: ¶ Do you have auto conf code? Your VoIP provider has supplied you You have received an auto configura- with an authentication name/pass- tion code (activation code) from your word and, where applicable, a user VoIP provider: ¤...
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First steps No Internet connection: The phone requires an Internet connection for you to register your telephone with a VoIP provider. If a connection cannot be made, one of the following mes- sages is displayed: If the phone cannot establish a connection to the router, the message IP address not available is displayed.
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First steps Downloading VoIP provider data The connection wizard establishes a connection with the Gigaset configuration server on the Internet. Various profiles with general access data for different VoIP providers can be downloaded here. After a brief period you will see the following display: A list of countries is loaded.
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First steps Entering user data for your VoIP account You are now prompted to enter your personal access data for your VoIP account. The following are provider-dependent: User ID (authentication name), Password, User Name Please note ..when entering access data, it is case sensitive. To switch between upper and lower case and digits, press the # key (several times if necessary).
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First steps Provider Data ¤ User Name: Using the keypad, enter the username that you received from your VoIP provider. Back ¤ §OK§ Press the key under on the display screen. Û Once you have made all the necessary Registering entries, the VoIP wizard will try to register the at provider ...
First steps 2. Connection wizard The connection wizard enables you to assign previously configured connections ¢ (fixed line connection, Gigaset.net and VoIP connections, page 50 ¢ page 24) to the registered handsets as receive and, if applicable, as send con- nections.
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First steps £ §OK§ If you press , proceed to §Change§ Press to display the following: If no calls to the VoIP connection IP1 are Receiv.calls for: to be signalled on the handset: ¤ Press right (or left) on the control key v to set to No.
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First steps If the handset is to make calls via a differ- INT 1 ent connection/phone number: ¤ Press right on the control key v send calls via: repeatedly, until the required connec- tion is displayed (in the example, IP1). Back ¤...
First steps Ð Screen display Reception between the base and the handset: Ð ¨ § ¦ – Good to poor: INT 1 ¥ – No reception: is activated, ¼ is displayed. 12.09. 10:53 If Eco Mode+ (page 93) Charge status of the batteries: –...
Now you have successfully set up your phone, you'll want to adapt it to your per- sonal requirements. Use the following guide to quickly locate the most important subjects. If you are unfamiliar with menu-driven devices such as other Gigaset telephones, ¢ read the section entitled "Using the...
Using the phone Using the phone Control key In the description below, the side of the control key (up, down, right, left) that you have to press in the different operating situa- tions is marked in black e.g., v for "press right on the control key". The control key has a number of different functions: When the handset is in idle status Open the main menu.
Using the phone Menu guidance Your telephone's functions are accessed via a menu consisting of several levels ¢ (menu overview page 41). Main menu (first menu level) ¤ §Menu§ With the handset in idle status, press the display key or right on the control key v to open the main menu.
Using the phone Activating/deactivating the handset With the phone in idle status, press and hold the end call key (confir- mation tone) to deactivate the handset. Press and hold the end call key again to reactivate the handset. Activating/deactivating the keypad lock The keypad lock prevents any inadvertent use of the phone.
Using the phone Understanding the operating steps The operating steps are shown in abbreviated form, for example: ¤ ¤ §Menu§ Settings Eco Mode+ (³ = on) ¤ This means you should proceed as follows: ¤ Redial Menu §Menu§ Press the key below on the dis- play screen to open the main menu.
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Using the phone Eco Mode+ ... until the Eco Mode+ menu item ³ appears. Back ¤ §OK§ Press the key below on the display screen to switch the function on or off (³ = on). ¤ §Back§ Press the key below on the display screen to jump back to the previous menu level.
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Menu tree Ì Voice Mail ¢ Play Messages Net AM Fixed Line page 92 ¢ Net AM IP1 page 90 Net AM IP6 ¢ Network Mailboxes Net AM Fixed Line page 90 Net AM IP1 Net AM IP6 ¢ Set Key 1 Net AM Fixed Line page 91 Net AM IP1...
Making calls Making calls Please note You can conduct up to three external calls on your base in parallel — two via VoIP and one via the fixed line. Making an external call External calls are calls made via the public telephone network (fixed line) or via the Internet (VoIP).
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Web configurator and the attempt to connection via VoIP fails, the system automatically tries to set up the connection via the fixed line. Gigaset.net numbers ending with the suffix #9 are automatically dialled via ¢ the Gigaset.net connection. The calls are free of charge page 50).
Making calls Any dialling plan that has been defined for the dialled phone number is ignored. Exception: If a block is set in the dialling plan, this takes effect for VoIP connections (but not fixed line connections). Calling an IP address (provider-dependent) You can also dial an IP address instead of a phone number using VoIP.
Making calls Ending a call Press the end call key. Accepting a call An incoming call is indicated in three ways: By ringing, by a display on the screen and by the flashing speaker key d. Please note Only calls to the receive connections assigned to the handset are signalled. The following applies in particular if VoIP connections are configured on your base: If you have not explicitly assigned the receive connections on your phone, all...
The name you set when configuring the phone or the default name is displayed (Phone or IP1 to IP6). "for Gigaset" is displayed for calls from Gigaset.net. The following is displayed instead of the number: External Call, if no number is transmitted.
Making calls Notes on phone number display (CLIP) By default, the number of the caller is shown in the display of your Gigaset tele- phone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the...
Gigaset.net users (e.g., other persons, friends and family members who have a Gigaset IP phone) without having to set up an account with a VoIP provider or make any further settings. You simply have to connect your phone to the power supply and the Internet connection and, if necessary, enter yourself in the Gigaset.net...
Making calls Please note If you do not use your Gigaset.net connection for six months, it is automatically disabled. You cannot be reached for calls from Gigaset.net. The connection is reactivated: ¢ As soon as you start a search in the Gigaset.net directory page 74) Make a call via Gigaset.net (dial a number with #9 at the end) or...
Making calls Activating/deactivating handsfree mode In handsfree mode, instead of holding the handset to your ear you can put it down, for example on the table in front of you. For example, this allows others to partici- pate in the call. Please note Inform your caller before you use handsfree mode so that they know a third party may be listening.
Making calls using select services Making calls using select services Select services are functions that your network provider makes available to you. Please note: The Select Services menu cannot be open on two handsets simultaneously. If this is the case, you will hear a negative acknowledge tone. Some select services may only be used if you have requested them from your fixed line provider (there may be an extra charge).
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Making calls using select services ¤ ¤ Ç Select Services §Menu§ Call Divert A list containing the configured and activated receive connections for your phone and Int is displayed. ¤ Select the receive connection for which you want to activate or deactivate call §OK§...
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Making calls using select services §OK§ Press the display key. Internal call divert is only single-stage i.e., if calls for the handset are diverted to a different handset (e.g., MT1) on which a call divert is also active (e.g., to MT2), this second call divert is not executed.
Making calls using select services Configuring settings for the next call Activating "anonymous calling" for the next call (VoIP) You can withhold your phone number for the next call (CLIR = Calling Line Identifi- cation Restriction). The setting applies to all the phone's connections. In idle status: ¤...
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Making calls using select services Please note You can also press the end call key a to end the current call, and then press the talk key c again to accept the second call. Consulting an external call You can call a second external caller. The first call is placed on hold. During an external call: §ExtCall§...
Making calls using select services Conference calling You can speak to two participants simultaneously. Prerequisite: You are conducting an external call and have called a second partici- pant (internal or external consultation call) or have accepted a waiting external call. ¤...
Using lists Using lists The options are: Redial list Incoming message list Call lists Network mailbox Redial list The redial list contains the ten numbers last dialled with the handset (max. 32 num- bers). If one of the numbers is in the directory, the corresponding name will be dis- played.
Using lists Function of the message key Opening lists Use the message key f to open the following lists: Network mailbox, if your network provider supports this function and fast ¢ access is set for the network mailbox page 91). ¢...
Using lists Activating/deactivating flashing message key With the Web configuration, you can set the type of new messages for which the message key f should flash. SMS inbox ¢ All received SMS messages are saved in the incoming message list page Call list Prerequisite: Calling Line Identification Presentation (CLIP,...
Using lists List entry Example of list entries: New Call 1234567890 28.06. 08:34 W Menu View Status of entry – New Call: New missed call – Old Call: Entry already read – Call recv.: Call was answered – Outgoing: Outgoing calls Entry number Number or name of caller ¢...
(page 65). Please note The directory already contains entries for the Gigaset.net directory and the configured online directories. To quickly access a number from the directory (shortcut), you can assign the ¢ number to a key (...
Using directories Selecting directory entries Open the directory. You have the following options: Use s to scroll through the entries until the required name is selected. Enter the first character of the name, if necessary scroll to the entry with the s key.
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Using directories Delete List Delete all directory entries. Send List ¢ Send the entire directory to a handset ( Transferring the directory to another handset, page 65). Shortcut ¢ Assign the current entry as a shortcut to a selected key ( Using shortcut keys, page...
You can configure the online directories you wish to use via the Web configurator. Exclusion of liability This service is country-specific. Gigaset Communications GmbH therefore assumes no guarantee or liability for the availability of this service. The service may be discontinued at any time.
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¤ To establish a connection to the Yellow Pages, dial 2#91. ¤ To establish a connection to the Gigaset.net directory, dial 1188#9. Calls to the net directory are always free of charge. Searching for an entry Prerequisite: You have opened the net directory/Yellow Pages.
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Using directories ¤ Depending on the provider, you can view the list if the number of hits is shown §View§ on the display. Press the display key Search result (hit list) The search result is shown as a list on the display. Examples: 1/ 50 Sand, Marie Elis ...
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Using directories Calling subscribers Prerequisite: A hit list is displayed. ¤ Select the entry and press the talk key c. If the entry only contains one phone number, this is the one that is dialled. A list of numbers appears if there is more than one number. ¤...
Using directories Using the private net directory Some providers offer users the option of creating and managing a private net direc- tory on the Internet. The advantage of an net directory is that you can call up entries from any telephone or PC, e.g., from your VoIP phone in the office or your PC at a hotel.
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Using directories Nickname, name, first name, phone number, mobile number, VoIP number, street, house number, post code, city, company name, category, date of birth, e-mail, Jab- ber/Messenger ID. Using other functions §Menu§ Press the display key. The following functions can be selected with q: Edit nickname §OK§...
Creating an entry in the Gigaset.net directory for your phone, page If a connection cannot be established with the Gigaset.net directory, an error mes- sage is sent and the handset will return to idle status. Searching for subscribers in the Gigaset.net directory Once the connection to the Gigaset.net directory has been established, you are...
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You can then expand or edit as required. If there are too many matching entries in the Gigaset.net directory, the message Too many entries found is displayed instead of a hit list.
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You can delete the name with Data protection notice If you enter a nickname at this point, it is stored on a central Gigaset server. The nickname appears in the Gigaset.net directory, and other subscribers that use the Gigaset.net service can call you using this nickname.
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158. You can also enter/edit your Gigaset.net name via the Web configurator. Calling a Gigaset.net subscriber You can call a Gigaset.net subscriber directly via the Gigaset.net directory (see above) or via their Gigaset. net number: ~ /s Enter the Gigaset.net number (including the #9) or select it from the local directory.
You must specify the line via which SMS are sent. You can receive SMS messages (abbreviation: SMS) via all of your phone's connections except for Gigaset.net. Your telephone is delivered ready to send SMS messages as soon as the phone is connected to the fixed line.
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SMS (text messages) Please note If you are interrupted by an external call while writing an SMS, the text is automatically saved in the draft list. If the memory is full, or if the SMS function on the base is being used by another handset, the operation is cancelled.
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SMS (text messages) Opening the draft list ¤ ¤ Ë §Menu§ Outgoing The first list entry is displayed, for example: Saved 28.06 08:34 Menu Back Reading or deleting SMS messages ¤ Open the draft list and then: Select SMS. ¤ §Menu§...
SMS (text messages) Sending SMS messages to an e-mail address If your service provider supports the SMS as e-mail feature, you can also send your SMS messages to e-mail addresses. The e-mail address must be at the beginning of the text. You must send the SMS to your SMS service centre's e-mail service.
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SMS messages are displayed on all handsets. SMS messages that could not be sent due to an error. Ë New SMS messages are signalled on all Gigaset handsets by the icon (on the dis- play) and an advisory tone.
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SMS (text messages) Reading or deleting SMS messages ¤ Open the incoming list, then: Select SMS. ¤ §Menu§ Read SMS §OK§ Select and press to read the SMS message. Scroll through the SMS messages using q. After you have read a new SMS, its status changes to "old". Or delete the SMS with ¤...
SMS (text messages) Receiving notifications via SMS You can arrange to be notified about missed calls by SMS. Prerequisite: The caller's number (CLI) must have been transmitted in the missed call. Notification is sent to your mobile phone or another phone with SMS functionality. You only need to save the telephone number to which you wish the notification to be sent.
You can only receive an SMS when Calling Line Identification is forwarded to the extension of the PABX (CLIP). The CLIP of the phone number for the SMS cen- tre is evaluated in your Gigaset. Depending on your PABX, you may have to add the access code (outside line code) before the number of the SMS centre.
SMS (text messages) Activating/deactivating SMS function If you deactivate the SMS function, you cannot send or receive any further SMS messages with your phone. The settings you have made for sending and receiving SMS messages (e.g., the numbers of the SMS service centres) and the entries in the inbox and draft lists are saved even after deactivation.
SMS (text messages) SMS troubleshooting Error codes when sending E0 Calling Line Identification permanently restricted (CLIR) or Calling Line Identification not activated. FE Error occurred during SMS transfer. FD Connection to SMS centre failed, see self-help. Self-help with errors The following table lists error situations, possible causes and advice on trouble- shooting.
E-mail notifications E-mail notifications Your phone will notify you when new e-mail messages have been received on your incoming e-mail server (i.e., POP3 server). The prerequisite for displaying the e-mail messages on the handset is that you have used the Web configurator to save the name of the POP3 server (e.g., Yahoo, Gmail) and your personal access data (account name, password) in the phone ¢...
E-mail notifications Opening the incoming e-mail list Prerequisites: The e-mail account is assigned to the handset. The incoming e-mail server uses the POP3 protocol. The name of the POP3 server and your personal access data (account name, password) are stored in the phone. On the handset: ¤...
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E-mail notifications Please note Many e-mail providers activate spam protection measures by default. E-mail messages classified as spam are stored in a separate folder and are therefore not shown in the incoming mail list. Some e-mail providers allow you to deactivate spam protection or show spam e-mails in the incoming mail list.
E-mail notifications View the message header of an e-mail ¢ Prerequisite: You have opened an incoming mail list page 87). Select an e-mail entry. §Read§ Press the display key. The subject of the e-mail message (maximum 120 characters) is displayed. Example for the display on the handset: Subject: Invitation...
Using the network mailbox Using the network mailbox Some providers offer answering machines on the network – network mailboxes. You should set up network mailboxes for your fixed line connection and for each of your VoIP connections. You must save the phone number for these network mailboxes in your phone. You need to request the network mailbox for your fixed line connection from your network provider.
Using the network mailbox Configuring a network mailbox for fast access With fast access you can dial a network mailbox directly. Assigning key 1, changing assignment Fast access settings are handset-specific. You can assign a different network mail- box to key 1 on each registered handset. No network mailbox is preconfigured for fast access in the default settings.
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Using the network mailbox Calling the network mailbox With the message key Under the message key f you will find a list for each network mailbox that fulfils the following prerequisites: The corresponding connections are assigned to the handset as receive connec- tions.
ECO DECT ECO DECT You are helping to protect the environment with your Gigaset. Reducing energy consumption Your telephone has a power-saving adapter plug and uses less power. Reducing radiation The radiation from your telephone is reduced automatically. The closer the hand- set is to the base, the lower the radiation.
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ECO DECT Status displays Display icon Reception strength: Ð ¨ § ¦ – Good to poor ¥ – No reception ¼ Eco Mode+ enabled (displays instead of the reception strength icon when in idle status) Please note When using Eco Mode+ you can ensure that the range of the base is suffi- cient by pressing and holding the talk key c.
Using the handset as an alarm clock Using the handset as an alarm clock Prerequisite: The date and time have already been set (page 34). Activating/deactivating the alarm clock ¤ ¤ ³ §Menu§ Alarm Clock Activation ( = on) After you activate the alarm clock, the menu for setting the wake-up time opens automatically.
Each registered device is assigned an internal number (1 - 6) and an internal name (INT 1 – INT 6). You can change the names. When you register a Gigaset handset, the base transfers entries for the following online directories to the local directory on the handset to enable you to use the online directories on your new handset as well.
Using multiple handsets De-registering handsets You can de-register all other registered handsets from each of the registered Gigaset handsets. ¤ ¤ ¤ §Menu§ Settings Registration De-register Handset §OK§ Select the internal number you wish to de-register and press (The handset you are currently using is highlighted with <).
Using multiple handsets Making internal calls If you have multiple handsets registered to the base, you can make internal calls free of charge. Calling a specific handset Initiate internal call. Enter the number of the handset. Initiate internal call. Select handset. Press the talk key.
Using multiple handsets If the internal participant does not answer or the line is busy, the call will automat- ically return to you. Accepting a waiting call If you receive an external call during an internal call, you will hear the call waiting tone (short tone).
Using multiple handsets Changing the name of a handset The names "INT 1", "INT 2" etc. are assigned automatically on registration. You can change these names. The name must be no longer than 10 characters. The changed name is displayed in every handset's list. Open the list of handsets.
Handset settings Handset settings Your handset comes with default settings, but you can change the settings to suit your individual requirements. Changing the display language You can view the display texts in different languages. ¤ ¤ ¤ Ï Settings §Menu§ Language ³...
Handset settings Configuring the display/colour and contrast ¤ ¤ §Menu§ Settings Display You have the following options: Colour Schemes You can view the display backlight in different colours. Four colour schemes are available. Contrast Nine contrast settings are available. Quickly accessing functions §Redial§...
Handset settings The selected function is displayed in the bottom display line above the display key. To start the function, you then simply need to press the button. In idle status noth- ing is displayed with the left display key if the handset is out of range of the base or the base is not connected to the mains power supply.
Internal calls Alarm clock For external calls to each individual receive connection on the phone (Fixed line, IP1 to IP6, Gigaset.net) Setting the ringtone volume The ringtone (ringer) volume is the same for all types of ring. In idle status: ¤...
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Handset settings Time Control You can specify a time period when you do not want the telephone to signal external calls e.g., during the night. ³ §OK§ Activation is switched on or off by pressing = activated) Settings Ringer off from: /Ringer off until: Enter time in 4-digit format.
Handset settings Activating/deactivating advisory tones/battery warning tones Your handset uses advisory tones to tell you about different activities and statuses. These can be activated and deactivated independently of each other: Advisory Tones – Confirmation tone: At the end of an entry/setting and when an SMS or a new entry arrives in the call list –...
Setting the base Setting the base The base settings are configured using a registered Gigaset handset. Setting the date/time The date and time must be set in order to show the correct time for incoming calls, for example. There are two methods of setting the date and time:...
Setting the base Protecting the telephone from unauthorised access Protect the phone system settings with a system PIN known only to you. If a system PIN is not equal to 0000, you have to enter it if you register or de-register a handset, change local network settings, perform a firmware update or reset the phone to default settings.
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Setting the base ¤ You can enter data in the following fields: IP addr. type Select Static or Dynamic. For IP addr. type Dynamic: The fields IP address, Subnet mask, DNS server and Default gateway show the current settings that the phone obtained from the router. These settings cannot be changed.
During registration, each handset is automatically assigned the fixed line con- nection as a send connection and all base connections as receive connections. The Gigaset.net connection is not included in the selection for the send connec- tions. Gigaset.net numbers (suffix #9) are automatically dialled via Gigaset.net.
Setting the base Automatic update for the VoIP provider settings Via the Web configurator of the phone, you can activate an automatic version check for the VoIP provider settings (provider profiles) loaded to your phone ¢ page 132). After the first download of the VoIP provider settings, your phone will check daily whether a newer version of the files for your VoIP providers is available from the Internet on the configuration server.
Setting the base Please note The firmware update can take up to six minutes, depending on the quality of your DSL connection. When updating from the Internet, checks are made to ensure that no newer version of the firmware exists. If this is not the case, the operation is termi- nated and a message is issued to that effect.
Setting the base Restarting the base When the handset is in idle status: ¤ ¤ ¤ Ï Settings §Menu§ System Base Restart The firmware for the base is then restarted. This process takes about 20 seconds. Resetting the base to the default settings The individual settings are reset.
Setting the base Resetting the base using the button on the base As with resetting the base via the menu, all individual settings are reset. The system PIN is also reset to 0000 and all handsets registered above and beyond the scope of delivery will be de-registered.
Connecting the base station to the PABX Connecting the base station to the PABX The following settings are only necessary if your PABX requires them; see the PABX user manual. You cannot send or receive SMS messages on PABXs that do not support Calling Line Identification.
Connecting the base station to the PABX For: Specify when the access code should also be dialled when dialling via VoIP: Call Lists For dialling from the SMS list, missed calls list or accepted calls list. All Calls For all numbers dialled on the handset. No access code should be dialled first for calls via a VoIP connection.
Connecting the base station to the PABX Switching temporarily to tone dialling (DTMF) If your PABX still operates with pulse dialling (PD), but you need tone dialling for a connection (e.g., to listen to the network mailbox), you must switch to tone dialling for the call.
Configuring the phone via the Web configurator Configuring the phone via the Web configurator The Web configurator for your Gigaset telephone enables you to change the set- tings for your phone conveniently on your PC. Alternatively, you can change settings that are also available on a registered Gigaset telephone handset via the Web browser on your PC, e.g., configuring...
There are two ways of connecting your PC to the Web configurator of the phone: Via the phone's IP address in the local network; Via the Gigaset configuration service, if the phone and PC are connected to the ¢ Internet page 120).
You will receive a message stating that the connection has been forwarded to your phone. If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
Configuring the phone via the Web configurator Logging into/off the Web configurator Prerequisite: Your PC and phone are connected to the Internet. Logging in, setting the interface language Once you have successfully established the connection, the Login Web page is dis- played in the Web browser.
Configuring the phone via the Web configurator Please note If the system PIN is still set as 0000 on the phone (default setting), you will be notified during login that the device is not secure and you should change the PIN. You can deactivate this security advice for subsequent logins by selecting the option "Don’t show this security advice again.".
Configuring the phone via the Web configurator Understanding the structure of the Web configurator pages The Web configurator pages (Web pages) contain the UI elements shown in Figure 2 (example). Menu bar (tabs) Help Navigation area Working area Buttons Figure 2Example of the structure of a Web configurator page Menu bar The Web configurator menus are displayed in the form of tab pages in the menu bar.
Configuring the phone via the Web configurator Please note ¢ For an overview of the Web configurator menus, see page 127. Navigation area ¢ The functions of the menu page 123) selected in the menu bar are listed in the navigation area. If you select a function, the associated page containing information and/or input fields opens in the working area.
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Configuring the phone via the Web configurator Entering Cyrillic and Turkish characters In the following section, the specified maximum number of characters permitted in a field refers to Latin characters and digits (1 character = 1 byte), i.e., 1 character means 1 byte.
Configuring the phone via the Web configurator Means of representation in Help Bold font User interface terms such as menu functions, names of input fields and options. [Bold font] Buttons. About this Help /About this Help Blue, underlined text shows hidden text. Click this link once to show the hidden text.
Configuring the phone via the Web configurator Web configurator menu Home ¢ Settings Network IP Configuration page 128 ¢ Security page 129 ¢ Telephony Connections page 130 ¢ Audio page 132 ¢ Number Assignment page 133 ¢ Call Divert page 136 ¢...
Configuring the phone via the Web configurator Functions of the Web configurator Connecting the base to the local network (LAN/router) You can find the functions for connecting to the LAN on the Web page: ¤ ¤ Settings Network IP Configuration In most cases, special settings are not required to connect the phone to the router/ a local network.
Configuring the phone via the Web configurator Making security settings – managing certificates for TLS authentication The phone supports the establishment of secure data connections on the Internet with the TLS security protocol (Transport Layer Security). With TLS, the client (the phone) uses certificates to identify the server.
Click the corresponding [Edit] button to change the name of the Gigaset.net connection and deactivate STUN. The Gigaset.net connection uses a STUN server as standard. In the sent data packets, Gigaset.net replaces the private IP address of your phone with its public IP address.
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Configuring the phone via the Web configurator Configuring/deleting VoIP connections To configure and delete VoIP connections, open the Web page ¤ ¤ Settings Telephony Connections Click on the [Edit] button next to the list entry for the VoIP connection. This opens a Web page with the following areas: VoIP Configuration / Profile Download Personal Provider Data General data of your service provider...
Configuring the phone via the Web configurator Activating/deactivating automatic check for provider profile updates, updating profiles To activate/deactivate the check or start the search, open the web page ¤ ¤ Settings Telephony Connections You have the following options: Activate/deactivate automatic check With the Automatic check for profile updates option, you can activate/deacti- vate the check for profile updates.
You can assign each handset either a fixed send connection or a line selection. With line selection, you choose the connection to be used for each call. The Gigaset.net number is fixed as the send connection for each registered handset. Numbers that end in #9 are automatically dialled via Gigaset.net.
Configuring the phone via the Web configurator Please note You can override the assignment of the send connection for certain phone numbers by defining dialling plans for these numbers. Activating the fixed line connection as the fallback send connection. You can activate the fixed line connection on your phone as a fallback connection. If a call attempt fails via VoIP, an attempt is automatically made (without prompting) to establish a connection via the fixed line.
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Configuring the phone via the Web configurator Please note Dialling plans are not effective if you have assigned the line selection to a dis- play key on the handset and you explicitly choose a send connection from the list of available connections before dialling. However, if a block is set in the dial- ling plan, this takes effect for VoIP connections (but not fixed line connections).
Telephony Call Divert You can divert calls to your VoIP connections and to your Gigaset.net number. You can divert calls to your VoIP connections to any external number (VoIP, fixed line or mobile number). Call divert takes place via VoIP.
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Configuring the phone via the Web configurator Please note The settings for DTMF signalling apply to all VoIP connections (VoIP accounts). DTMF signals cannot be transmitted in the audio path (Audio) on broadband connections (the G.722 codec is used). Configuring call transfer via VoIP You can change the settings for call transfer in the Call Transfer area on the Web page: ¤...
Customising info services You can customise your personal services for the screensaver Live Ticker on the handset on the Gigaset.net Web portal. You can access the Gigaset.net Web por- tal (URL and personal access data) on the Web configurator page: ¤...
Configuring the phone via the Web configurator Deleting handset directories and downloading to/from the PC You will find the functions for editing the telephone/address books (both referred to as "directories" hereafter) on the website: ¤ ¤ Settings Directories Directory Transfer The Web configurator has the following options for editing the directories of the registered handsets.
Configuring the phone via the Web configurator Directory file content (vcf file) The following data (if available) is written into the vcf file for entry into the directory or transferred from a vcf file into the handset directory: Name First name Number Number (office) Number (mobile)
Configuring the phone via the Web configurator These settings are on the Web page: ¤ ¤ Settings Management Local Settings Saving and restoring system settings Once you have configured your base and after each configuration change, you can save the current base settings in a file on the PC (suffix .cfg). If you change the settings accidentally or you need to reset the base due to a fault (base reset), you can reload the saved settings from the file on your PC to your phone.
When the version check is enabled, the phone checks on a daily basis whether the Gigaset configuration server has a new version of the phone firmware. If the telephone is not connected to the Internet at the time when the check is to be performed (e.g., because the router is disabled), the check is performed as...
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A list of the registered handsets ¤ Status Connections The following is displayed for every connection on your phone: Connection Type (fixed line, VoIP, Gigaset.net) Name of the connection Status of the connection (registered, connected, etc.) Status of call transfer...
Customer Service & Assistance Customer Service & Assistance Do you have any questions? As a Gigaset customer, you can find help quickly in this User Manual and in the service section of our Gigaset online portal www.gigaset.com/service. In our constantly updated online service you can find:...
Mexico Bulgaria....+359 2 9710666 . 01800 999 4442738 (01800 999 GIGASET) (0.50 евро на минута от всички държави за Netherlands... . . 0900-3333102 стационарни...
Manufacturer warranty (Middle East) Manufacturer warranty (Middle East) On the purchase of your new Gigaset product, we guarantee that this equipment is a genuie manufacturer’s product and extend the following warranty: We guarantee this product against manufacturing defects for two full years from the date of purchase, unless specified otherwise.
Service Centres (Midde East) Service Centres (Midde East) Customer Service Hotline UAE TEL: 00971-4-4458255 / 00971-4-4458254 Service Collection Point www.technocare-prodigy.com KARAMA Sea Shell Electronics Opp. Karama Centre Dubai, UAE Tel: 00971-4-3979228 Fax: 00971-4-3966205 Deira Souvenier Mobiles, Omar Bin Katab Road, Oppst.
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Service Centres (Midde East) Qatar Modern Home, 51-East - Salwa Road, Al-Maha Complex, Doha Tel: 00974-4257844 / 00974-4257777 Fax: 00974-4314700 Bahrain Authorized Service Center, Bldg: 211, Rd: 339, Block: 321, Old Place Road, Manama, Tel: 00973-17311173 E-mail: servicemanager@ashrafs.com.bh Saudi Arabian Service Centers: Ahmed Abdulwahed Trading Co.
For questions about VoIP access, please contact the respective service provider. Questions and answers If you have any queries about the use of your telephone, visit our website at www.gigaset.com/service for assistance 24/7. The table below also lists steps for troubleshooting.
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Service Centres (Midde East) "Base" flashes on the display. ¥ 1. The handset is outside the range of the base. Reduce the distance between the handset and the base. ¥ 2. The base's range is reduced because Eco Mode is activated. Deactivate Eco Mode (page 93) or reduce the distance between the handset and the...
Repeat the process at a later date. ¥ 2. If File unreadable is displayed, the firmware file may be invalid. Use only the firmware available on the preconfigured Gigaset configuration server. ¥ 3. If Server not accessible is displayed, the download server may not be accessible.
Network Address Translation (NAT) In general no special telephone or router configuration is required when operating a Gigaset VoIP phone with NAT router. The configuration settings described in this section are only necessary if you encounter one of the following problems.
Local port The SIP and RTP port numbers set on the phone. In the new firmware version for Gigaset VoIP telephones, you can set a RTP port range. In this case, you must also define corresponding port forwarding for this range.
Service Centres (Midde East) VoIP status codes In the following tables you will find the meaning of the most important VoIP status codes and messages. Status Meaning code 0x31 IP configuration error: IP domain not entered. 0x33 IP configuration error: SIP username (Provider Data User ID) not entered.
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Service Centres (Midde East) Status Meaning code 0x414 URI is too long. 0x415 Query format is not supported. 0x416 URI is faulty. 0x420 Incorrect ending 0x421 Incorrect ending 0x423 The requested service is not supported by the VoIP provider. 0x480 The dialled number is temporarily unavailable. 0x481 The recipient is not available.
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Service Centres (Midde East) Status Meaning code 0x503 The query cannot be processed by the receiving device or the proxy at present because the server is either overloaded or is being serviced. If it is possible for the query to be repeated in the foreseeable future, the server informs the caller or the phone of this.
Variant (digits 1 to 2), Version of the phone's firmware (digits 3 to 5). Gigaset.net number of your phone. A service employee can use this number to call you over the Internet without you needing to be regis- tered with a VoIP provider. This means that the employee can test online connections and VoIP telephony regardless of the VoIP provider.
Voice over IP telephony is possible with an additional modem via the LAN interface. Country-specific requirements have been taken into consideration. We, Gigaset Communications GmbH, declare that this device meets the essential requirements and other relevant regulations laid down in Directive 1999/5/CE.
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Environment Disposal Batteries should not be disposed of in general household waste. Observe the local waste disposal regulations, details of which can be obtained from your local authority. All electrical and electronic equipment must be disposed of separately from gen- eral household waste using the sites designated by local authorities.
The device is supplied with two approved batteries. Handset operating times/charging times This Gigaset can charge batteries up to a capacity of 1000 mAh. Using special high- performance batteries or batteries with high capacities is not recommended for cordless phones.
Charging time in base (hours) 10.5 Charging time in charger (hours) Due to the constant progression in battery development, the list of recommended batteries in the FAQ section of the Gigaset Customer Care pages is updated regu- larly: www.gigaset.com/service Base power consumption In standby mode: approx.
Appendix Pin connections on the telephone jack 1 unused 2 unused 5 unused 6 unused Writing and editing text The following rules apply when writing text: Multiple letters and characters are assigned to each key between Q and O as well as P and #.
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Appendix Standard characters 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x11x12x13x14x15x16x 1 € £ $ ¥ ¤ a b c 2 ä á à â ã ç d e f 3 ë é è ê g h i 4 ï í ì î j k l 5 m n o 6 ö...
Glossary Glossary ADSL Asymmetric Digital Subscriber Line Special form of DSL. Application Layer Gateway NAT control mechanism of a router. Many routers with integrated NAT use ALG. ALG lets the data packets in a VoIP connection pass and adds the public IP address of the secure private network. The router's ALG should be deactivated if the VoIP provider offers a STUN server or an outbound proxy.
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Glossary Call Forwarding Call divert. Client Application that requests a service from a server. Codec Coder/decoder Codec is a procedure that digitises and compresses analogue voice before it is sent via the Inter- net, and decodes – i.e., translates into analogue voice – digital data when voice packets are received.
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You can specify the IP address of the primary/secondary DNS server. See also: DynDNS. Domain name Name of one (of several) web server(s) on the Internet (e.g., Gigaset.net). The domain name is assigned to the relevant IP address by DNS. DSCP...
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Glossary DTMF Dual Tone Multi-Frequency Dual tone multi-frequency dialling (DTMF). Dynamic IP address A dynamic IP address is assigned to a network component automatically via DHCP. The dynamic IP address for a network component can change every time it registers or at certain time intervals.
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Glossary Fragmentation Data packets that are too big are split into smaller packets (fragments) before they are trans- ferred. They are put together again when they reach the recipient (defragmented). Full duplex Data transmission mode in which data can be sent and received at the same time. G.711 a law, G.711 μ...
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Glossary Global System for Mobile Communication Originally, a European standard for mobile networks. GSM can now be described as a worldwide standard. However, in the USA and Japan, national standards were previously more frequently supported. Headset Combination of microphone and headphone. A headset enables a comfortable handsfree mode.
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Glossary IP address A unique address for a network component within a network based on the TCP/IP protocols (e.g., LAN, Internet). On the Internet, domain names are usually assigned instead of IP addresses. assigns the corresponding IP address to the domain name. The IP address has four parts (decimal numbers between 0 and 255) separated by full stops (e.g., 230.94.233.2).
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Glossary Music on hold Music on hold Music that is played while you are on a Consultation call or during Call swapping. The waiting participant hears music while on hold. Network Address Translation Method for converting (private) IP addresses to one or more (public) IP addresses. NAT enables the IP addresses of Network subscribers (e.g., VoIP telephones) in a...
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Glossary Port forwarding The Internet gateway (e.g., your router) forwards data packets from the Internet that are directed to a certain Port to the port concerned. This allows servers in the to offer services on the Internet without you needing a public IP address. Port number Indicates a specific application of a Network...
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Glossary Registrar The registrar manages the current IP addresses of the Network subscriber. When you register with your VoIP provider, your current IP address is saved on the registrar. This means you can also be reached when on the move. Ringback when the call is not answered = CCNR (Completion of calls on no reply).
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Glossary SIP address See URI. SIP port/Local SIP port (Local) Port that is used to send and receive SIP signalling data for VoIP. SIP provider VoIP provider. SIP proxy server IP address of your VoIP provider's gateway server. Static IP address Fixed IP address.
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The sender is not notified about whether it is received or not. Uniform Resource Identifier Character string for identifying resources (e.g., e-mail recipient, http://gigaset.com, files). On the Internet, URIs are used as a uniform identification for resources. URIs are also described as SIP addresses.
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Glossary Wide Area Network Wide-area network that is unrestricted in terms of area (e.g., Internet).
Accessories Accessories Gigaset handsets Upgrade your Gigaset to a cordless PABX: Gigaset A510H handset Hear whom the call is for with VIP ringtones High-quality keypad 1.8" b/w display Directory for 150 entries Talk/standby time of up to 18 h/260 h, standard batteries...
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Accessories Gigaset SL400H handset Genuine metal frame and keypad High-quality keypad backlight 1.8" TFT colour display Bluetooth® and mini USB Directory for up to 500 vCards Talk/standby time of up to 14 h/230 h Large font for call lists and directory...
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Accessories Gigaset C610H handset Social life management with room monitor and birthday reminders Individual programming of ringtones with 6 VIP groups High-quality keypad with backlight 1.8" TFT colour display Directory for up to 150 vCards Talk/standby time of up to 12 h/180 h, standard batteries...
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Accessories Gigaset repeater You can use the Gigaset repeater to increase the reception range between your Gigaset handset and the base www.gigaset.com/gigasetrepeater Compatibility You can find more information about the handset functions in connection with the individual Gigaset bases at: www.gigaset.com/compatibility...