Gigaset A510IP Manual
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Gigaset A510IP Manual

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Summary of Contents for Gigaset A510IP

  • Page 1 Congratulations By purchasing a Gigaset, you have chosen a brand that is fully committed to sustainability. This product’s packaging is eco-friendly! To learn more, visit www.gigaset.com.

  • Page 3: Gigaset A510 Ip - Your High-Quality Accessory

    Your Gigaset is a real multi-line phone (it works like a PABX) You can register up to six handsets. Assign each handset its own phone number. Ethernet port Connect your Gigaset to the Internet and your PC via Ethernet. Use your public and private ¢ directories on the Internet page 68).

  • Page 4: Table Of Contents

    VoIP telephony via Gigaset.net ..........50 Gigaset HDSP – telephony with brilliant sound quality ......51 Activating/deactivating handsfree mode .
  • Page 5 Using the Gigaset.net directory ........
  • Page 6 Questions and answers ........... . . 141 Information on operating Gigaset VoIP telephones with routers with Network Address Translation (NAT) .
  • Page 7 Contents Appendix ............152 Caring for your telephone .

  • Page 8: Overview

    Overview Overview ¢ ¢ 1 Signal strength page 34) ¢ 2 Control key page 36) Mute microphone page 52) 3 Talk/Handsfree key Flashing: incoming call; Lights up: handsfree mode activated; accept call; in idle status: open redial list (press briefly); ¢...

  • Page 9: Display Icons

    Display icons Display icons The following icons are displayed depending on the settings and the operating status of your telephone: ¢ ¨ Signal strength page 34) ¢ Keypad locked page 38) ¢ Ringtone switched off page 95) ¢ Batteries are charged page 34) ¢...

  • Page 10: Display Keys

    Display keys Other display icons: Connection cannot be established or connection Establishing a connection Connection established interrupted ˜ — ¢ ¢ ¢ External call page 47) Internal call page 87) Alarm call page 85) Ø Ü Ú Ø ì Ú Ø...

  • Page 11: The Base At A Glance

    The base at a glance The base at a glance Base key 1 Paging key Lights up: Network connection active (e.g. phone is con- nected to LAN/internet) Flashes: Data transfer is active (e.g. with router/provider server) Press briefly: Start paging, display IP address on handset Press and hold: Set base to registration mode...

  • Page 12: Safety Precautions

    Otherwise you risk serious and permanent damage to your hear- ing. Your Gigaset is compatible with the majority of digital hearing aids on the market. However, perfect function with all hearing aids cannot be guaranteed. The handset may cause interference in analogue hearing aids. If you require assist- ance, please contact the hearing aid supplier.

  • Page 13: First Steps

    First steps Checking the package contents 1 One Gigaset A510 IP base 2 One power adapter for connecting the base to the mains power supply 3 One phone cable to connect the base to the analogue fixed line (RJ11 6-pole;...

  • Page 14: Setting Up The Handset For Use

    First steps Firmware updates Whenever there are new or improved functions for your Gigaset, firmware ¢ updates are made available for you to download to your base page 102). If this results in operational changes when using your phone, a new version of...
  • Page 15 First steps ¤ Insert the batteries with the polarity in the cor- rect direction. The polarity is indicated in the battery compart- ment. ¤ First insert the battery cover at the top a. ¤ Then press the cover until it clicks into place. To open the battery cover, for instance to replace the batteries, insert a coin into the cavity on the...

  • Page 16: Connecting The Charging Cradle

    First steps Connecting the charging cradle ¤ Connect the flat plug from the power adapter 1. ¤ Plug the power adapter into the mains power socket 2. If you have to remove the plug from the charger again: ¤ Disconnect the power adapter from the mains power supply.
  • Page 17 First steps Initial charging and discharging of the batteries The correct charge level can only be displayed if the batteries are first fully charged and discharged. 6.5h ¤ Charge the handset for 6.5 hours in the charger. ¤ Then remove the handset from the charger and do not replace it until the batteries are fully discharged.

  • Page 18: Changing The Display Language

    First steps Changing the display language Change the display language if you do not understand the language currently set. ¤ Press right on the control key. ¤ Press the keys L and 4 slowly one after the other. The display for setting languages appears English and the current language (e.g., English) is selected.

  • Page 19: Installing The Base Station

    Warning Never expose the telephone to any of the following: heat sources, direct sun- light or other electrical appliances. Protect your Gigaset from moisture, dust, corrosive liquids and fumes.

  • Page 20: Connecting The Base

    First steps Connecting the base The following diagram is an overview of all connections for your base. The individual connections are described in detail below. In order for you to make calls on your phone via the fixed line and VoIP, you need to connect the base to the fixed line and Internet (see diagram below).
  • Page 21 First steps 1. Connecting the phone and power cables to the base Back panel of the base 1 Insert the phone cable (TAE connection cable with RJ11 plugs) into the lower connection socket at the rear of the base. 2 Insert the power cable of the power adapter into the upper connection socket at the rear of the base.
  • Page 22 First steps 2. Connecting the base to the fixed line and the mains power supply Back panel of the base 1 Insert the phone cable into the fixed line connection socket. 2 Then insert the power adapter into the mains socket. Warning Keep the power cable plugged in at all times for operation, as the phone does not work without a mains connection.
  • Page 23 Data protection notice When the device is connected to the router, it automatically contacts the Gigaset support server to make it easier for you to configure the devices and to enable communication with the Internet services. For this purpose, every device sends the following device-specific information...
  • Page 24 Internet. You can find a list of recommended routers on the Internet at: www.gigaset.com/service From here, go to the FAQ page and select your Gigaset IP telephone. Search for "Router", for example. Back panel of the base 1 Insert a plug from the Ethernet cable supplied (Cat 5 with 2 RJ45 Western mod- ular plugs) into the LAN connection socket at the side of the base.

  • Page 25: Setting Up The Phone - Installation Wizard

    First steps Setting up the phone – installation wizard Auto configuration: The configuration process for VoIP connections is automated for some VoIP pro- viders. The provider creates a configuration file with all required VoIP access data (the general VoIP provider data and your personal account data). This file is placed on a configuration server on the Internet for downloading to your phone.
  • Page 26 Your authentication name or user ID The (login) password registered with the VoIP provider General settings for your VoIP provider (server addresses etc.) An auto configuration code (activation code) Your Gigaset phone's VoIP wizard can help you make these entries.
  • Page 27 First steps Please note You can configure up to six VoIP connections. When you get started with the phone, you can initially only configure one VoIP connection. You can configure ¢ additional VoIP connections later with the VoIP wizard page 101) or the Web configurator.
  • Page 28 First steps You will see the following display: ¶ Do you have auto conf code? Your VoIP provider has supplied you You have received an auto configura- with an authentication name/pass- tion code (activation code) from your word and, where applicable, a user VoIP provider: ¤...
  • Page 29 First steps No Internet connection: The phone requires an Internet connection for you to register your telephone with a VoIP provider. If a connection cannot be made, one of the following mes- sages is displayed: If the phone cannot establish a connection to the router, the message IP address not available is displayed.
  • Page 30 First steps Downloading VoIP provider data The connection wizard establishes a connection with the Gigaset configuration server on the Internet. Various profiles with general access data for different VoIP providers can be downloaded here. After a brief period you will see the following display: A list of countries is loaded.
  • Page 31 First steps Entering user data for your VoIP account You are now prompted to enter your personal access data for your VoIP account. The following are provider-dependent: User ID (authentication name), Password, User Name Please note ..when entering access data, it is case sensitive. To switch between upper and lower case and digits, press the # key (several times if necessary).
  • Page 32 First steps Provider Data ¤ User Name: Using the keypad, enter the username that you received from your VoIP provider. ¤ Back §OK§ Press the key under on the display screen. Û Once you have made all the necessary Registering entries, the VoIP wizard will try to register the at provider ...
  • Page 33 First steps 2. Connection wizard The connection wizard enables you to assign previously configured connections ¢ (fixed line connection, Gigaset.net and VoIP connections, page 50 ¢ page 24) to the registered handsets as receive and, if applicable, as send con- nections.
  • Page 34 First steps £ §OK§ If you press , proceed to §Change§ Press to display the following: If no calls to the VoIP connection IP1 are Receiv.calls for: to be signalled on the handset: ¤ Press right (or left) on the control key v to set to No.
  • Page 35 First steps If the handset is to make calls via a differ- INT 1 ent connection/phone number: ¤ Press right on the control key v send calls via: repeatedly, until the required connec- tion is displayed (in the example, IP1). Back ¤...

  • Page 36: Date/Time

    First steps Ð Screen display Reception between the base and the handset: Ð ¨ § ¦ – Good to poor: INT 1 ¥ – No reception: 06/28 8:34am Charge status of the batteries: – U Charged over 66% – V Charged between 34% and 66% Redial Menu –...

  • Page 37: Proceeding

    Now you have successfully set up your phone, you'll want to adapt it to your per- sonal requirements. Use the following guide to quickly locate the most important subjects. If you are unfamiliar with menu-driven devices such as other Gigaset telephones, ¢ read the section entitled "Using the...

  • Page 38: Using The Phone

    Using the phone Using the phone Control key In the description below, the side of the control key (up, down, right, left) that you have to press in the different operating situa- tions is marked in black e.g., v for "press right on the control key". The control key has a number of different functions: When the handset is in idle status Open the main menu.

  • Page 39: Menu Guidance

    Using the phone Menu guidance Your telephone's functions are accessed via a menu consisting of several levels ¢ (menu overview page 41). Main menu (first menu level) ¤ §Menu§ With the handset in idle status, press the display key or right on the control key v to open the main menu.

  • Page 40: Activating/Deactivating The Handset

    Using the phone Activating/deactivating the handset With the phone in idle status, press and hold the end call key (confir- mation tone) to deactivate the handset. Press and hold the end call key again to reactivate the handset. Activating/deactivating the keypad lock The keypad lock prevents any inadvertent use of the phone.

  • Page 41: Understanding The Operating Steps

    Using the phone Understanding the operating steps The operating steps are shown in abbreviated form, for example: ¤ ¤ §Menu§ Settings Music on Hold (³ = on) ¤ This means you should proceed as follows: ¤ Redial Menu §Menu§ Press the key below on the dis- play screen to open the main menu.
  • Page 42 Using the phone Music on Hold ... until the Music on Hold menu item ³ appears. Back ¤ §OK§ Press the key below on the display screen to switch the function on or off (³ = on). ¤ §Back§ Press the key below on the display screen to jump back to the previous menu level.

  • Page 43: Menu Tree

    Unknown Call Rejection Fixed line only page 56 ¢ Transfer (ECT) page 60 ¢ Ringback Off page 60 Â Online Contacts ¢ Gigaset.net page 73 ¢ Online Directory page 68 ¢ Yellow Pages page 68 ¢ Prv.NetDir page 71 ì...
  • Page 44 Menu tree Ì Voice Mail ¢ Play Messages Net AM : Phone page 82 ¢ Net AM : IP1 page 81 Net AM : IP6 ¢ Network Mailboxes Net AM : Phone page 81 Net AM : IP1 Net AM : IP6 ¢...
  • Page 45 Menu tree ¢ Telephony Auto Answer page 93 ¢ VoIP Wizard page 101 ¢ Calls List Type page 63 ¢ Dialing Mode page 105 ¢ Flash Duration page 105 ¢ Access Code page 106 ¢ Local Area Code page 98 ¢...

  • Page 46: Making Calls

    Making calls Making calls Please note You can conduct up to three external calls on your base in parallel — two via VoIP and one via the fixed line. Making an external call External calls are calls made via the public telephone network (fixed line) or via the Internet (VoIP).
  • Page 47 Web configurator and the attempt to connection via VoIP fails, the system automatically tries to set up the connection via the fixed line. Gigaset.net numbers ending with the suffix #9 are automatically dialled via ¢ the Gigaset.net connection. The calls are free of charge page 50).

  • Page 48: Ending A Call

    Making calls If your VoIP provider does not support the dialling of IP addresses, each part of the address will be interpreted as a normal phone number. Dialling emergency numbers Dialling plans for emergency numbers (e.g., the local police emergency number; ¢...

  • Page 49: Accepting A Call

    Making calls Accepting a call An incoming call is indicated in three ways: By ringing, by a display on the screen and by the flashing talk key d. Please note Only calls to the receive connections assigned to the handset are signalled. The following applies in particular if VoIP connections are configured on your base: If you have not explicitly assigned the receive connections on your phone, all...

  • Page 50: Caller Id (Cid)

    The name you set when configuring the phone or the default name is displayed (Fixed Line or IP1 to IP6). "for Gigaset" is displayed for calls from Gigaset.net. The following is displayed instead of the number: External Call, if no number is transmitted.

  • Page 51: Notes On Phone Number Display (Caller Id)

    Not available, if the caller has not arranged Caller ID. Notes on phone number display (Caller ID) By default, the number of the caller is shown in the display of your Gigaset tele- phone. You do not have to make any other settings on your Gigaset telephone.

  • Page 52: Voip Telephony Via Gigaset.net

    Gigaset.net users (e.g., other persons, friends and family members who have a Gigaset IP phone) without having to set up an account with a VoIP provider or make any further settings. You simply have to connect your phone to the power supply and the Internet connection and, if necessary, enter yourself in the Gigaset.net...

  • Page 53: Gigaset Hdsp - Telephony With Brilliant Sound Quality

    Please note If you do not use your Gigaset.net connection for six months, it is automatically disabled. You cannot be reached for calls from Gigaset.net. The connection is reactivated: ¢...

  • Page 54: Activating/Deactivating Handsfree Mode

    Making calls Activating/deactivating handsfree mode In handsfree mode, instead of holding the handset to your ear you can put it down, for example on the table in front of you. For example, this allows others to partici- pate in the call. Please note Inform your caller before you use handsfree mode so that they know a third party may be listening.

  • Page 55: Making Calls Using Select Services

    Making calls using select services Making calls using select services Select services are functions that your network provider makes available to you. Please note: The Select Services menu cannot be open on two handsets simultaneously. If this is the case, you will hear a negative acknowledge tone. Some select services may only be used if you have requested them from your fixed line provider (there may be an extra charge).
  • Page 56 Making calls using select services A list containing the configured and activated receive connections for your phone and Int is displayed. ¤ Select the receive connection for which you want to activate or deactivate call §OK§ divert, and press ¤ You can enter data in the following fields: Status Press right/left on the control key to activate/deactivate call divert.
  • Page 57 Making calls using select services Internal call divert is only single-stage i.e., if calls for the handset are diverted to a different handset (e.g., MT1) on which a call divert is also active (e.g., to MT2), this second call divert is not executed. The calls are signalled on handset MT1. Please note Any call for the handset that has been diverted is entered in the call lists.

  • Page 58: Configuring Settings For The Next Call

    Making calls using select services Special settings for calls via the analogue fixed line Rejecting unknown calls Calls to your fixed line number for which the caller has withheld Caller ID Restriction (CID) are rejected. ¤ ¤ Ç Select Services §Menu§...

  • Page 59: Actions During An External Call

    Making calls using select services Actions during an external call Please note For VoIP telephony, the services described below are only available if parallel IP connections are permitted. Initiating ringback when busy/no answer (fixed line) Please note The function can only be used for making calls via the fixed line. A display key/menu function for activating ringback only appears if the exchange supports this feature.
  • Page 60 Making calls using select services Accepting a waiting call You are making an external call and hear the call waiting tone. With Caller ID (CID): §Accept§ Press the display key. Without Caller ID (CID) (fixed line): ¤ §Menu§ Accept Call Waiting VoIP: Once you have accepted the waiting call, you can switch between the two callers ¢...
  • Page 61 Making calls using select services Please note When the handset is muted a waiting call is not signalled on the display. To use the CID 2.5 services the device must be unmuted. Consulting an external call You can call a second external caller. The first call is placed on hold. During an external call: §ExtCall§...

  • Page 62: Transferring Calls

    Making calls using select services Conference calling (VoIP) You can speak to two participants simultaneously. Prerequisite: You are conducting an external call and have called a second partici- pant (internal or external consultation call) or have accepted a waiting external call. ¤...

  • Page 63: Using Lists

    Using lists Using lists The options are: Redial list Call lists Network mailbox Redial list The redial list contains the ten numbers last dialled with the handset (max. 32 num- bers). If one of the numbers is in the directory, the corresponding name will be dis- played.

  • Page 64: Function Of The Message Key

    Using lists Function of the message key Opening lists Use the message key f to open the following lists: Network mailbox, if your network provider supports this function and fast ¢ access is set for the network mailbox page 82). ¢...

  • Page 65: Call List

    Using lists Activating/deactivating flashing message key With the Web configuration, you can set the type of new messages for which the message key f should flash. Call list Prerequisite: Caller ID Presentation (CID, page In the call list, the base saves entries for: Accepted calls Missed calls Outgoing calls...

  • Page 66: New Call

    Using lists List entry Example of list entries: New Call 1234567890 06/28 8:34am W Menu View Status of entry – New Call: New missed call – Old Call: Entry already read – Call recv.: Call was answered – Outgoing: Outgoing calls Entry number Number of caller ¢...

  • Page 67: Using Directories

    (page 67). Please note The directory already contains entries for the Gigaset.net directory and the configured online directories. To quickly access a number from the directory (shortcut), you can assign the ¢ number to a key (...

  • Page 68: Dialling With The Directory

    Using directories To work round the alphabetical order of entries, insert a space or a digit before the first letter of the name. These entries will then move to the beginning of the direc- tory. Selecting directory entries Open the directory. You have the following options: Use s to scroll through the entries until the required name is selected.
  • Page 69 Using directories Delete Entry Delete selected entry. Send Entry ¢ Send a single entry to a handset ( Transferring the directory to another handset, page 67). Delete List Delete all directory entries. Send List ¢ Send the entire directory to a handset ( Transferring the directory to another handset,...

  • Page 70: Using Online Directories

    ¢ page 128). Exclusion of liability This service is country-specific. Gigaset Communications GmbH therefore assumes no guarantee or liability for the availability of this service. The service may be discontinued at any time. Opening an net directory/Yellow Pages Prerequisite: The handset is in idle status.
  • Page 71 Using directories This establishes a connection to the net directory or the Yellow Pages. If there is only one net directory available, a connection is immediately established if you press and hold down the control key s. Please note Calls to a net directory are always free of charge. Searching for an entry Prerequisite: You have opened a net directory/Yellow Pages.
  • Page 72 Using directories ¤ Depending on the provider, you can view the list if the number of hits is shown §View§ on the display. Press the display key Search result (hit list) The search result is shown as a list on the display. Examples: 2/ 50 Sand, Marie Elis ...

  • Page 73: Using The Private Net Directory

    Using directories Starting a refined search You can use the search options available in the refined search (first name and/or street) to limit the number of hits returned by a previous search. Prerequisite: A search result is displayed (hit list with multiple entries or a message indicating too many hits).
  • Page 74 Using directories §OK§ Select the private net directory from the list and press Your private net directory is opened. Please note If there is no other net directory available apart from the private net directory: ¤ s Press briefly. The private net directory opens. ¤...

  • Page 75: Using The Gigaset.net Directory

    Creating an entry in the Gigaset.net directory for your phone, page If a connection cannot be established with the Gigaset.net directory, an error mes- sage is sent and the handset will return to idle status. Searching for subscribers in the Gigaset.net directory Once the connection to the Gigaset.net directory has been established, you are...
  • Page 76 You can then expand or edit as required. If there are too many matching entries in the Gigaset.net directory, the message Too many entries found is displayed instead of a hit list.
  • Page 77 Edit the name of your entry in the Gigaset.net directory. Delete your entry from the Gigaset.net directory. Viewing your own entry You are connected to the Gigaset.net directory and have performed a search. A hit list is displayed: ¤ ¤...
  • Page 78 Using directories Data protection notice If you enter a nickname at this point, it is stored on a central Gigaset server. The nickname appears in the Gigaset.net directory, and other subscribers that use the Gigaset.net service can call you using this nickname.

  • Page 79: E-Mail Notifications

    E-mail notifications E-mail notifications Your phone will notify you when new e-mail messages have been received on your incoming e-mail server (i.e., POP3 server). The prerequisite for displaying the e-mail messages on the handset is that you have used the Web configurator to save the name of the POP3 server (e.g., Yahoo, Gmail) and your personal access data (account name, password) in the phone ¢...

  • Page 80: Opening The Incoming E-Mail List

    E-mail notifications Opening the incoming e-mail list Prerequisites: The e-mail account is assigned to the handset. The incoming e-mail server uses the POP3 protocol. The name of the POP3 server and your personal access data (account name, password) are stored in the phone. On the handset: ¤...
  • Page 81 E-mail notifications Please note Many e-mail providers activate spam protection measures by default. E-mail messages classified as spam are stored in a separate folder and are therefore not shown in the incoming mail list. Some e-mail providers allow you to deactivate spam protection or show spam e-mails in the incoming mail list.

  • Page 82: View The Message Header Of An E-Mail

    E-mail notifications View the message header of an e-mail ¢ Prerequisite: You have opened an incoming mail list page 78). Select an e-mail entry. §Read§ Press the display key. The subject of the e-mail message (maximum 120 characters) is displayed. Example for the display on the handset: Subject: Invitation...

  • Page 83: Using The Network Mailbox

    Using the network mailbox Using the network mailbox Some providers offer answering machines on the network – network mailboxes. You should set up network mailboxes for your fixed line connection and for each of your VoIP connections. You must save the phone number for these network mailboxes in your phone. You need to request the network mailbox for your fixed line connection from your network provider.

  • Page 84: Configuring A Network Mailbox For Fast Access

    Using the network mailbox Configuring a network mailbox for fast access With fast access you can dial a network mailbox directly. Assigning key 1, changing assignment Fast access settings are handset-specific. You can assign a different network mail- box to key 1 on each registered handset. No network mailbox is preconfigured for fast access in the default settings.
  • Page 85 Using the network mailbox The network mailbox phone number is saved on the phone. You can use the list to call the network mailboxes directly and listen to the mes- sages. Press the message key. Mailbox IP 1 / .../ Mailbox IP 6 / Mailbox §OK§...

  • Page 86: Eco Dect

    ECO DECT ECO DECT ECO DECT indicates low energy consumption and reduced transmission power. Reduced transmission power (radiation) In normal operation mode (factory setting): On delivery, the device is set to maximum range. This guarantees optimised wire- less management. The handset does not emit a signal in idle status (no radiation). Only the base ensures contact with the handset is maintained through low- strength wireless signals.

  • Page 87: Using The Handset As An Alarm Clock

    Using the handset as an alarm clock Using the handset as an alarm clock Prerequisite: The date and time have already been set (page 34). Activating/deactivating the alarm clock ¤ ¤ ³ §Menu§ Alarm Clock Activation ( = on) After you activate the alarm clock, the menu for setting the wake-up time opens automatically.

  • Page 88: Using Multiple Handsets

    GAP-enabled devices in accordance with the respective operating instructions. To make available the Gigaset.net directory to the other Gigaset handsets, the base transfers an entry with the name Gigaset.net to the local directory of the new handset during registration De-registering handsets You can de-register all other registered handsets from each of the registered Gigaset handsets.

  • Page 89: Locating A Handset ("Paging")

    Using multiple handsets Locating a handset ("paging") ¤ ¢ Briefly press the registration/paging button on the base page All registered handsets will ring at the same time ("paging"), even if the ringtones are switched off. The current (local) IP address for the base appears in the handset displays. Ending the search ¤...
  • Page 90 Using multiple handsets Ending a call Press the end call key. Transferring a call to another handset/making an internal consultation call You are talking to an external participant and can call an internal participant at the same time to forward the call or to consult. Open the list of handsets.

  • Page 91: Setting Up A Conference Call

    Using multiple handsets Accepting an external call/putting an internal party on hold / c Press the display key or the talk key. §Accept§ You are connected to the external caller. The internal call is placed on hold. Internal call waiting during an internal/external call If an internal party attempts to call you while you are involved in an external or internal call, this call is shown on the display (internal call waiting).

  • Page 92: Changing A Handset's Internal Number

    Using multiple handsets Changing a handset's internal number A handset is automatically assigned the lowest free internal number from 1–6 dur- ing registration. If all numbers are in use, then the number 6 is overwritten as long as this handset is in idle status. You can change the internal numbers of all regis- tered handsets (1–6).

  • Page 93: Handset Settings

    Handset settings Handset settings Your handset comes with default settings, but you can change the settings to suit your individual requirements. Changing the display language You can view the display texts in different languages. ¤ ¤ Ï Settings §Menu§ Language ³...

  • Page 94: Configuring The Display/Colour And Contrast

    Handset settings Please note If you have set the screensaver Live Ticker, and you want to make a call or change settings on the handset, you may, if necessary, need to repeat the §Menu§ first key press (e.g., press the key twice to open the main menu).

  • Page 95: Activating/Deactivating Auto Answer

    Handset settings Call Divert Prerequisite: The provider supports call divert. Assign the menu for setting and activating/deactivating call divert to a key ¢ page 53): ¤ ¤ Ç Select Services §Menu§ Call Divert §CallDiv§ Display key: E-mail Opens the e-mail submenu for receiving and reading e-mail notifications ¢...

  • Page 96: Changing Ringtones

    Internal calls Alarm clock For external calls to each individual receive connection on the phone (Fixed Line, IP1 to IP6, Gigaset.net) Setting the ringtone volume The ringtone (ringer) volume is the same for all types of ring. In idle status: ¤...
  • Page 97 Handset settings For external calls In idle status: ¤ Ringtones (Handset) External Calls §OK§ Select and press q can be used to select the following: Melodies §OK§ Select receive connection and press . You can set the ringtone as described above.

  • Page 98: Restoring The Handset Default Settings

    Handset settings Activating/deactivating advisory tones/battery warning tones Your handset uses advisory tones to tell you about different activities and statuses. These can be activated and deactivated independently of each other: Advisory Tones – Confirmation tone: At the end of an entry/setting and when a new entry arrives in the call list –...

  • Page 99: Setting The Base

    Setting the base Setting the base The base settings are configured using a registered Gigaset handset. Setting the date/time The date and time must be set in order to show the correct time for incoming calls, for example. There are two methods of setting the date and time:...

  • Page 100: Protecting The Telephone From Unauthorised Access

    Setting the base Protecting the telephone from unauthorised access Protect the phone system settings with a system PIN known only to you. If a system PIN is not equal to 0000, you have to enter it if you register or de-register a handset, change local network settings, perform a firmware update or reset the phone to default settings.

  • Page 101: Activating/Deactivating Music On Hold

    Setting the base Entering extra codes ¤ ¤ Ï Settings §Menu§ Telephony Extra Codes §OK§ Select and press Select an entry ("–––" = empty entry). §Del§ Delete a previously entered extra code if necessary. Enter the extra code (maximum 3 characters, digits and the characters "*", "#"...
  • Page 102 Setting the base ¤ You can enter data in the following fields: IP addr. type Select Static or Dynamic. For IP addr. type Dynamic: The fields IP address, Subnet mask, DNS server and Default gateway show the current settings that the phone obtained from the router. These settings cannot be changed.

  • Page 103: Configuring Voip Connections, Assigning Send And Receive

    During registration, each handset is automatically assigned the fixed line con- nection as a send connection and all base connections as receive connections. The Gigaset.net connection is not included in the selection for the send connec- tions. Gigaset.net numbers (suffix #9) are automatically dialled via Gigaset.net.

  • Page 104: Updating The Phone Firmware

    Setting the base If there is new provider data, the idle display on the handset displays the message New profile available. The f message key flashes. Press the key. §OK§ Press the display key to confirm the subsequent prompt. §OK§ If the system PIN is not 0000: enter the system PIN and press The new data for your VoIP provider will be downloaded and saved on the phone.

  • Page 105: Restarting The Base

    Setting the base Updating firmware automatically Your phone will check daily whether a newer firmware version is available from the Internet on the configuration server. If firmware updates are available, the message New firmware available is displayed in the idle display of the handset. Press the key.

  • Page 106: Checking The Base Mac Address

    Setting the base Settings for select services: Call diverts (with the exception of fixed line services activated/deactivated by a call to your provider) The following lists are deleted: Call lists ¤ ¤ ¤ Ï Settings §Menu§ System Base Reset §OK§ Enter the system PIN and press §OK§...

  • Page 107: Connecting The Base Station To The Pabx

    Connecting the base station to the PABX Connecting the base station to the PABX The following settings are only necessary if your PABX requires them; see the PABX user manual. Dialling modes and Flash time (fixed line) Changing the dialling mode The following dialling modes can be selected: Tone dialling (Tone), Pulse dialling (Pulse).

  • Page 108: Saving An Access Code (Outside Line Code)

    Connecting the base station to the PABX Saving an access code (outside line code) You can save two access codes: one for dialling via the fixed line and one for dialling via VoIP. Prerequisite: You must enter an access code for external calls using your PABX, e.g., "0".

  • Page 109: Setting Pauses

    Connecting the base station to the PABX Setting pauses Changing the pause after line seizure You can change the length of the pause that is inserted between pressing the talk key c and sending the number. §Menu§ Open main menu. P#Q5#1L Press keys in sequence.

  • Page 110: Configuring The Phone Via The Web Configurator

    Configuring the phone via the Web configurator Configuring the phone via the Web configurator The Web configurator for your Gigaset telephone enables you to change the set- tings for your phone conveniently on your PC. Alternatively, you can change settings that are also available on a registered Gigaset telephone handset via the Web browser on your PC, e.g., configuring...

  • Page 111: Connecting The Pc With The Telephone's Web Configurator

    There are two ways of connecting your PC to the Web configurator of the phone: Via the phone's IP address in the local network; Via the Gigaset configuration service, if the phone and PC are connected to the ¢ Internet page 110).
  • Page 112 You will receive a message stating that the connection has been forwarded to your phone. If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.

  • Page 113: Logging Into/Off The Web Configurator

    Configuring the phone via the Web configurator Logging into/off the Web configurator Prerequisite: Your PC and phone are connected to the Internet. Logging in, setting the interface language Once you have successfully established the connection, the Login Web page is dis- played in the Web browser.

  • Page 114: Logging Off

    Configuring the phone via the Web configurator Please note If the system PIN is still set as 0000 on the phone (default setting), you will be notified during login that the device is not secure and you should change the PIN. You can deactivate this security advice for subsequent logins by selecting the option "Don’t show this security advice again.".

  • Page 115: Understanding The Structure Of The Web Configurator Pages

    Configuring the phone via the Web configurator Understanding the structure of the Web configurator pages The Web configurator pages (Web pages) contain the UI elements shown in Figure 2 (example). Menu bar (tabs) Help Navigation area Working area Buttons Figure 2 Example of the structure of a Web configurator page Menu bar The Web configurator menus are displayed in the form of tab pages in the menu bar.
  • Page 116 Configuring the phone via the Web configurator Please note ¢ For an overview of the Web configurator menus, see page 117. Navigation area ¢ The functions of the menu page 113) selected in the menu bar are listed in the navigation area. If you select a function, the associated page containing information and/or input fields opens in the working area.
  • Page 117 Configuring the phone via the Web configurator Entering Cyrillic and Turkish characters In the following section, the specified maximum number of characters permitted in a field refers to Latin characters and digits (1 character = 1 byte), i.e., 1 character means 1 byte.

  • Page 118: Opening Web Pages

    Configuring the phone via the Web configurator Means of representation in Help Bold font User interface terms such as menu functions, names of input fields and options. [Bold font] Buttons. About this Help /About this Help Blue, underlined text shows hidden text. Click this link once to show the hidden text.

  • Page 119: Web Configurator Menu

    Configuring the phone via the Web configurator Web configurator menu Home ¢ Settings Network IP Configuration page 118 ¢ Security page 119 ¢ Telephony Connections page 120 ¢ Audio page 122 ¢ Number Assignment page 123 ¢ Call Divert page 126 ¢...

  • Page 120: Functions Of The Web Configurator

    Configuring the phone via the Web configurator Functions of the Web configurator Connecting the base to the local network (LAN/router) You can find the functions for connecting to the LAN on the Web page: ¤ ¤ Settings Network IP Configuration In most cases, special settings are not required to connect the phone to the router/ a local network.

  • Page 121: Security

    Configuring the phone via the Web configurator Making security settings – managing certificates for TLS authentication The phone supports the establishment of secure data connections on the Internet with the TLS security protocol (Transport Layer Security). With TLS, the client (the phone) uses certificates to identify the server.

  • Page 122: Connections

    Click the corresponding [Edit] button to change the name of the Gigaset.net connection and deactivate STUN. The Gigaset.net connection uses a STUN server as standard. In the sent data packets, Gigaset.net replaces the private IP address of your phone with its public IP address.
  • Page 123 Configuring the phone via the Web configurator Configuring/deleting VoIP connections To configure and delete VoIP connections, open the Web page ¤ ¤ Settings Telephony Connections Click on the [Edit] button next to the list entry for the VoIP connection. This opens a Web page with the following areas: VoIP Configuration / Profile Download Personal Provider Data General data for your service provider...

  • Page 124: Audio

    Configuring the phone via the Web configurator Activating/deactivating automatic check for provider profile updates, updating profiles To activate/deactivate the check or start the search, open the web page ¤ ¤ Settings Telephony Connections You have the following options: Activate/deactivate automatic check With the Automatic check for profile updates option, you can activate/deacti- vate the check for profile updates.

  • Page 125: Number Assignment

    You can assign each handset either a fixed send connection or a line selection. With line selection, you choose the connection to be used for each call. The Gigaset.net number is fixed as the send connection for each registered handset. Numbers that end in #9 are automatically dialled via Gigaset.net.

  • Page 126: Dialling Plans

    Configuring the phone via the Web configurator Please note You can override the assignment of the send connection for certain phone numbers by defining dialling plans for these numbers. Activating the fixed line connection as the fallback send connection You can activate the fixed line connection on your phone as a fallback connection. If a call attempt fails via VoIP, an attempt is automatically made (without prompting) to establish a connection via the fixed line.
  • Page 127 Configuring the phone via the Web configurator Tips: Compare the rates for long-distance calls (especially for international calls) offered by your fixed line and VoIP providers, and determine which connection should be used specifically for these countries/locations, e.g., a dialling plan for the Phone Number "0033"...

  • Page 128: Call Divert

    Telephony Call Divert You can divert calls to your VoIP connections and to your Gigaset.net number. You can divert calls to your VoIP connections to any external number (VoIP, fixed line or mobile number). Call divert takes place via VoIP.
  • Page 129 Configuring the phone via the Web configurator Please note The settings for DTMF signalling apply to all VoIP connections (VoIP accounts). DTMF signals cannot be transmitted in the audio path (Audio) on broadband connections (the G.722 codec is used). Configuring call transfer via VoIP You can change the settings for call transfer in the Call Transfer area on the Web page: ¤...

  • Page 130: Email

    To do this, you must switch on the Live Ticker screen- saver on your handset. The weather forecast is already preset. If you register a Gigaset C ... (from C59H onwards), SL ... or S ... (from S79H onwards) additionally, you can call up online content from the Internet (weather forecasts, news feeds and so on) on this handset, i.

  • Page 131: Online Directory

    Configuring the phone via the Web configurator The list of the activated (selected) online directories is displayed on your Gigaset A5120H handset if you press and hold down on the s control key. You can select to display the name under which the caller making an incoming call is saved in one of the online directories –...

  • Page 132: Mwi Light

    Configuring the phone via the Web configurator Transfer rules The directory entries from a vcf file that are loaded onto the handset will be added to the directory. If an entry already exists for a name, it will either be supplemented or a new entry for the name will be created.

  • Page 133: Local Settings

    Configuring the phone via the Web configurator Making country-/location-specific basic settings, entering the area code If you use VoIP to make a call to the fixed line, you may also have to dial the area code for local calls (depending on the provider). You can avoid having to dial your own area code by: Entering the complete area code (with international code) in the telephone con- figuration for the location in which you are using the phone and...

  • Page 134: Miscellaneous

    When the version check is enabled, the phone checks on a daily basis whether the Gigaset configuration server has a new version of the phone firmware. If the telephone is not connected to the Internet at the time when the check is to be performed (e.g., because the router is disabled), the check is performed as...
  • Page 135 A list of the registered handsets ¤ Status Connections The following is displayed for every connection on your phone: Connection Type (fixed line, VoIP, Gigaset.net) Name of the connection Status of the connection (registered, connected, etc.) Status of call transfer...

  • Page 136: Industry Canada Certification

    Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. FCC / ACTA Information Warning: Changes or modifications to this unit not expressly approved by Gigaset Commu- nications USA LLC could void the FCC authority to operate the equipment. This includes the addition of any external antenna device.
  • Page 137 REN is separately shown on the label. A copy of the supplier's Declaration of Conformity (SDoC) is available at this Internet address: www.gigaset.com/docs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance, that temporary discontinuance of service may be required.

  • Page 138: Safety Precautions

    FCC / ACTA Information Power Outage: In the event of a power outage, your cordless telephone will not operate. The cordless tele- phone requires electricity for operation. You should have a telephone that does not require electricity available for use during power outages. Notice: The installation of the base unit should allow at least 8 inches between the base and persons to be in compliance with FCC RF exposure guidelines.

  • Page 139: Battery Safety Precautions

    FCC / ACTA Information a.) When the power cord is damaged or frayed. b.) If liquid has been spilled into the product. c.) If the product has been exposed to rain or water. d.) If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjust- ment of other controls may result in damage and may require extensive work by a qualified technician to restore the product to normal operation.

  • Page 140: Service (Customer Care)

    Communications USA LLC or Gigaset Communications Canada Inc. (collectively "Gigaset NAM"). Gigaset NAM warrants to you that at the date of purchase, the Product is free of defects in workmanship and materials and the software included in the Product will perform in sub- stantial compliance to its program specifications.
  • Page 141 EXPRESSLY AUTHORIZED BY GIGASET NAM MAY VOID WARRANTY. 4. WARRANTY CLAIM PROCEDURE All warranty claims must be made by notifying Gigaset NAM prior to the expiration of the war- ranty period. Gigaset NAM's obligation to provide warranty support shall not extend past the...
  • Page 142 GENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF GIGASET NAM OR SELLER OR ANY SUPPLIER, AND EVEN IF GIGASET NAM OR SELLER OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REPAIR OR REPLACEMENT, AS PROVIDED UNDER THE WARRANTY, IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE LIMITED WARRANTY.

  • Page 143: Questions And Answers

    United Nations Convention on Contracts for the International Sale of Goods. If you want to learn more about Gigaset Service or for Support on your Gigaset phone, visit our web site at http://www.gigaset.com or please call 1-866 247-8758.
  • Page 144 FCC / ACTA Information The handset does not ring. ¥ 1. The ringtone is switched off. Activate the ringtone (page 95). ¥ ¢ 2. Call divert set for "All calls". Deactivate call divert page 53). 3. The connection on which the call is received is not assigned to the handset as a receive ¥...
  • Page 145 Repeat the process at a later date. ¥ 2. If File unreadable is displayed, the firmware file may be invalid. Use only the firmware available on the preconfigured Gigaset configuration server. ¥ 3. If Server not accessible is displayed, the download server may not be accessible.

  • Page 146: Information On Operating Gigaset Voip Telephones With Routers With

    Network Address Translation (NAT) In general no special telephone or router configuration is required when operating a Gigaset VoIP phone with NAT router. The configuration settings described in this section are only necessary if you encounter one of the following problems.
  • Page 147 Local port The SIP and RTP port numbers set on the phone. In the new firmware version for Gigaset VoIP telephones, you can set a RTP port range. In this case, you must also define corresponding port forwarding for this...
  • Page 148 FCC / ACTA Information Local host (IP) Local IP address of your phone in the LAN. You can see the phone's current IP address in the handset display by pressing the paging button on the base. To enable the router to perform this port forwarding, the DHCP settings of the router must ensure that the phone is always assigned the same local IP address, i.e., the DHCP does not change the IP address assigned to the phone during operation.

  • Page 149: Voip Status Codes

    FCC / ACTA Information VoIP status codes In the following tables you will find the meaning of the most important VoIP status codes and messages. Status Meaning code 0x31 IP configuration error: IP domain not entered. 0x33 IP configuration error: SIP username (Provider Data User ID) not entered.
  • Page 150 FCC / ACTA Information Status Meaning code 0x414 URI is too long. 0x415 Query format is not supported. 0x416 URI is faulty. 0x420 Incorrect ending 0x421 Incorrect ending 0x423 The requested service is not supported by the VoIP provider. 0x480 The dialled number is temporarily unavailable. 0x481 The recipient is not available.
  • Page 151 FCC / ACTA Information Status Meaning code 0x503 The query cannot be processed by the receiving device or the proxy at present because the server is either overloaded or is being serviced. If it is possible for the query to be repeated in the foreseeable future, the server informs the caller or the phone of this.

  • Page 152: Checking Service Information

    Variant (digits 1 to 2), Version of the phone's firmware (digits 3 to 5). Gigaset.net number of your phone. A service employee can use this number to call you over the Internet without you needing to be regis- tered with a VoIP provider. This means that the employee can test online connections and VoIP telephony regardless of the VoIP provider.

  • Page 153: Environment

    Environment Our environmental statement We at Gigaset Communications GmbH are aware of our social responsibility. That is why we actively take steps to create a better world. In all areas of our business – from product planning and production to sales and waste of disposal – following our environmental conscience in everything we do is of utmost importance to us.

  • Page 154: Appendix

    The device is supplied with two approved batteries. Handset operating times/charging times This Gigaset can charge batteries up to a capacity of 1000 mAh. Using special high- performance batteries or batteries with high capacities is not recommended for cordless phones.
  • Page 155 Charging time in base (hours) 10.5 Charging time in charger (hours) Due to the constant progression in battery development, the list of recommended batteries in the FAQ section of the Gigaset Customer Care pages is updated regu- larly: www.gigaset.com/service Base power consumption In standby mode: approx.

  • Page 156: Writing And Editing Text

    Appendix Pin connections on the telephone jack 1 unused 2 unused 5 unused 6 unused Writing and editing text The following rules apply when writing text: Multiple letters and characters are assigned to each key between Q and O as well as P and #.
  • Page 157 Appendix Standard characters 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x11x12x13x14x15x16x 1 € £ $ ¥ ¤ a b c 2 ä á à â ã ç d e f 3 ë é è ê g h i 4 ï í ì î j k l 5 m n o 6 ö...

  • Page 158: Glossary

    Glossary Glossary ADSL Asymmetric Digital Subscriber Line Special form of DSL. Application Layer Gateway NAT control mechanism of a router. Many routers with integrated NAT use ALG. ALG lets the data packets in a VoIP connection pass and adds the public IP address of the secure private network. The router's ALG should be deactivated if the VoIP provider offers a STUN server or an outbound proxy.
  • Page 159 Glossary Call Forwarding Call divert. Client Application that requests a service from a server. Codec Coder/decoder Codec is a procedure that digitises and compresses analogue voice before it is sent via the Inter- net, and decodes – i.e., translates into analogue voice – digital data when voice packets are received.
  • Page 160 You can specify the IP address of the primary/secondary DNS server. See also: DynDNS. Domain name Name of one (of several) web server(s) on the Internet (e.g., Gigaset.net). The domain name is assigned to the relevant IP address by DNS. DSCP...
  • Page 161 Glossary DTMF Dual Tone Multi-Frequency Dual tone multi-frequency dialling (DTMF). Dynamic IP address A dynamic IP address is assigned to a network component automatically via DHCP. The dynamic IP address for a network component can change every time it registers or at certain time intervals.
  • Page 162 Glossary Fragmentation Data packets that are too big are split into smaller packets (fragments) before they are trans- ferred. They are put together again when they reach the recipient (defragmented). Full duplex Data transmission mode in which data can be sent and received at the same time. G.711 a law, G.711 μ...
  • Page 163 Glossary Global System for Mobile Communication Originally, a European standard for mobile networks. GSM can now be described as a worldwide standard. However, in the USA and Japan, national standards were previously more frequently supported. Headset Combination of microphone and headphone. A headset enables a comfortable handsfree mode.
  • Page 164 Glossary IP address A unique address for a network component within a network based on the TCP/IP protocols (e.g., LAN, Internet). On the Internet, domain names are usually assigned instead of IP addresses. assigns the corresponding IP address to the domain name. The IP address has four parts (decimal numbers between 0 and 255) separated by full stops (e.g., 230.94.233.2).
  • Page 165 Glossary Music on hold Music on hold Music that is played while you are on a Consultation call or during Call swapping. The waiting participant hears music while on hold. Network Address Translation Method for converting (private) IP addresses to one or more (public) IP addresses. NAT enables the IP addresses of Network subscribers (e.g., VoIP telephones) in a...
  • Page 166 Glossary Port forwarding The Internet gateway (e.g., your router) forwards data packets from the Internet that are directed to a certain Port to the port concerned. This allows servers in the to offer services on the Internet without you needing a public IP address. Port number Indicates a specific application of a Network...
  • Page 167 Glossary Registrar The registrar manages the current IP addresses of the Network subscriber. When you register with your VoIP provider, your current IP address is saved on the registrar. This means you can also be reached when on the move. Ringback when the call is not answered = CCNR (Completion of calls on no reply).
  • Page 168 Glossary SIP address See URI. SIP port/Local SIP port (Local) Port that is used to send and receive SIP signalling data for VoIP. SIP provider VoIP provider. SIP proxy server IP address of your VoIP provider's gateway server. Static IP address Fixed IP address.
  • Page 169 The sender is not notified about whether it is received or not. Uniform Resource Identifier Character string for identifying resources (e.g., e-mail recipient, http://gigaset.com, files). On the Internet, URIs are used as a uniform identification for resources. URIs are also described as SIP addresses.
  • Page 170 Glossary Wide Area Network Wide-area network that is unrestricted in terms of area (e.g., Internet).

  • Page 171: Accessories

    Accessories Accessories Gigaset handsets Upgrade your Gigaset to a cordless PABX: Gigaset A510H handset Hear whom the call is for with VIP ringtones High-quality keypad 1.8" b/w display Directory for 150 entries Talk/standby time of up to 18 h/260 h, standard batteries...
  • Page 172 Accessories Gigaset C610H handset Social life management with room monitor and birthday reminders Individual programming of ringtones with 6 VIP groups High-quality keypad with backlight 1.8" TFT colour display Directory for up to 150 vCards Talk/standby time of up to 12 h/180 h, standard batteries...

  • Page 173: Mounting The Base On The Wall

    Mounting the base on the wall Mounting the base on the wall Mounting the charger on the wall 21.6 mm approx. 3.3 mm...

  • Page 174: Index

    ... configuring for fast access Gigaset.net ......
  • Page 175 ......Connected Line Identification Gigaset.net ......
  • Page 176 ..Echo service from Gigaset.net ......
  • Page 177 ........registering another Gigaset Internet .
  • Page 178 Net directory ......Gigaset.net MAC address ......
  • Page 179 ....after access code ..Registering other Gigaset handsets ..... after Flash key .
  • Page 180 Index Services Transmission rate .........
  • Page 181 Index ....... . Web configurator ....connecting with PC .

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