When You Cannot Send Or Receive Fax Messages As Wanted - Ricoh All in One Printer Operating Instructions Manual

Troubleshooting When Using the Facsimile Function
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
Problem
Both transmission and
3
receiving are impossi-
ble.
❖ Transmission
Problem
Document appears
blank at the other end.
Transmission failed
due to "maximum e-
mail size" error.
When using On Hook
Dial or Manual Dial,
" Receiving...
appears and transmis-
sion is not allowed.
LAN-Fax Driver does
not work.
LAN-Fax Driver does
not work.
To cancel a Memory
Transmission.
30
Cause
The modular cable may be dis-
connected.
Cause
The original was placed upside
down.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
"
a receiving operation.
The entered login user name,
login password, or driver encryp-
tion key is incorrect.
A high security level is set by the
extended security function.
-
Solution
Make sure that the modular cord
is correctly connected. See "Con-
necting the Machine to a Tele-
phone Line and Telephone",
General Settings Guide.
Solution
Place it correctly. See "Placing
Originals", Copy Reference.
Set Max. E-mail Size to [Off], or set
the maximum email size to a larg-
er value. Then, re-send the docu-
ment. See "Maximum E-mail
Size", General Settings Guide.
Press [Original Size:], select the
scan area, and then resend the
document. If you use On Hook
Dial or Manual Dial frequently, it
is recommended that you set "Re-
ceive documents by pressing the
{Start} key when originals are not
set." to "Off" in User Parameters.
If this is set to "Off", when using
Manual Dial you cannot receive
by pressing the {Start} key. See
"Parameter Settings", General
Settings Guide.
Check your login user name,
login password, or driver encryp-
tion key, and enter them correct-
ly. Contact the administrator.
Contact the administrator.
If the original is being scanned,
press {Clear/Stop} key. See "Can-
celing a Transmission", Facsimile
Reference.