Port Setting Options; Custom Service (Recommended); Sample Custom Service Message - Panasonic KX-TVS100 Quick Installation Manual

PORT SETTING OPTIONS

Design each system to suit the needs of the customer. You should be familiar with all options for port
assignment so that customers get exactly what they need and expect.
Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom
Service is the most flexible of all the services because it allows access to the other services by pressing one key.
We recommend that you program all ports as Custom Service to provide callers with the easiest method
of reaching their intended party.
C S (R
USTOM ERVICE
Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom Service offers
callers a menu of single digits that they may use to reach the desired location quickly and easily.
S C S
AMPLE USTOM ERVICE
"Thank you for calling the ABC company. If you know the extension number of the person you are calling, you
can dial it at any time. For a list of extensions, press [1]; to reach the sales department, press [2]; to reach the
service department, press [3]; if you would like to place an order, press [4]; all other callers, please wait and an
operator will be right with you."
S C S
AMPLE USTOM ERVICE
Create a tree to design a route leading callers to the desired extension, mailbox, or next menu. This tree should
include all available caller options and cannot be deeper than eight layers. Discuss available options with the
customer before programming the system.
1
Custom 2
Extension
List
The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a
branch for each option. This should be done until each caller option has been documented. Next, fill in each
box with the action that it represents so you can easily remember what action corresponds to each keystroke.
)
ECOMMENDED
M
ESSAGE
T
REE
Custom Svc.
100
Main Greeting
All ports day
2
Custom 3
Sales
Menu
2
1
New
Cars
4
3
Tranfer
To
Service
Used
Cars
Tranfer
To
Orders
6.67