Table of Contents
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Model shown is KX-TG2421.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website: http://www.panasonic.com for
customers in the U.S.A. or Puerto Rico.
Operating Instructions
2.4 GHz Digital Cordless Phone
KX-TG2421
Model No.
2.4 GHz Digital Cordless Phone
KX-TG2422
Model No.
with Dual Handsets
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Table of Contents
Related Manuals for Panasonic KX-TG2421W
Summary of Contents for Panasonic KX-TG2421W
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Page 1: Operating Instructions
Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico. Operating Instructions 2.4 GHz Digital Cordless Phone KX-TG2421 Model No. -
Page 2: Table Of Contents
Display language ....36 Telephone settings ....37 Dialing mode ....37 Flash time . - Page 3 Useful Information Belt clip (KX-TG2421 only) ..41 Headset (optional, KX-TG2421 only) . . 41 Wall mounting....42 Base unit .
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Page 4: Your Phone
Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. Date of purchase (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here. -
Page 5: Accessory Information
Accessory information Included accessories To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277. No. Accessory items AC adaptor Telephone line cord Wall mounting adaptor Battery Handset cover Belt clip Charger unit Additional/replacement accessories... -
Page 6: Important Safety Instructions
SAVE THESE INSTRUCTIONS CAUTION: Installation L Never install telephone wiring during a lightning storm. L Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone... - Page 7 L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions.
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Page 8: For Best Performance
Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone. -
Page 9: Preparation
To power outlet (120 V AC, 60 Hz) AC adaptor For assistance, please call 1-800-211-PANA (7262). Raise the antenna. To single-line telephone jack (RJ11C) Telephone line cord To power outlet (120 V AC, 60 Hz) AC adaptor Hooks Bottom of... -
Page 10: Battery Installation
Preparation Note: L Use only the included Panasonic AC adaptor PQLV19. L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. -
Page 11: Battery Charge
Battery charge Place the handset on the base unit or charger for 6 hours before initial use. L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed. L “Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit. -
Page 12: Battery Replacement
Preparation Battery performance After your Panasonic battery is fully charged, you can expect the following performance: Operation Operating time While in use Up to 5 hours (talking) While not in use Up to 11 days (standby) While using the Up to 3 hours... -
Page 13: Controls And Displays
Preparation Controls and displays Controls Base unit KX-TG2421 KX-TG2422 A Antenna B IN USE indicator C Charge contacts D CHARGE indicator E {HANDSET LOCATOR} F {HANDSET LOCATOR 1} G {HANDSET LOCATOR 2} For assistance, please call 1-800-211-PANA (7262). - Page 14 Preparation Handset KX-TG2421 KX-TG2422 A Speaker B Soft key C Headset jack (KX-TG2421 only) D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H {PAUSE}{REDIAL} I Microphone J Charge contacts K Ringer indicator Message indicator L Receiver M Display N {MENU} For assistance, please call 1-800-211-PANA (7262).
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Page 15: Display
Display Handset display items Displayed Meaning item Voice enhancer is on. Battery strength Soft keys The handset features 2 soft keys. By pressing a soft key, you can select the function displayed directly above it. L The functions displayed will vary depending on how you are using the unit. -
Page 16: Making/Answering Calls
Making/Answering Calls Making calls {PAUSE} {REDIAL} Lift the handset and press {C}. L “Talk” will be displayed. Dial the phone number. When finished talking, press {OFF} or place the handset on the base unit or charger. Note: L “Line in use” is displayed when someone is talking on the other handset (KX-TG2422 only) or another phone. -
Page 17: Answering Calls
To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. Press {REDIAL}. L The last number dialed will be displayed. Press {V} or {^} repeatedly to display the desired number. L To delete the displayed number, press {CLEAR}. -
Page 18: Useful Features During A Call
L You can also turn this feature on or off by programming (page 35). L Depending on the condition and quality of your telephone line, this feature may emphasize existing line noise. If it becomes difficult to hear, turn this feature off. -
Page 19: Clarity Booster
{PAUSE} is pressed. Press repeatedly to insert longer pauses. Flash button Pressing {Flash} allows you to use special features of your host PBX such as transferring an extension call, or accessing optional telephone services such as Call Waiting. Example: Talk 00-00-20 KFlash Note: L To change the flash time, see page 37. -
Page 20: For Call Waiting Service Users
L The 1st call is put on hold while you answer the 2nd call. L To switch between calls, press {Flash}. Note: L Please contact your telephone company for details and availability of this service in your area. Temporary tone dialing (for... -
Page 21: Phonebook
Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook Press {Phonebook}. -
Page 22: Calling Someone In The Phonebook
Phonebook Calling someone in the phonebook Phonebook items can be searched for alphabetically by scrolling through the phonebook items. Press {Phonebook}. L For quick search, you can skip to step Press {Search}. 0-9=Name search dB=Scroll list Press {V} or {^} repeatedly to display the desired item. -
Page 23: Chain Dial Feature
Chain dial feature This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling card PIN). -
Page 24: Copying All Items
Phonebook Copying all items Press {MENU}. Scroll to “Copy phonebook” by pressing {V} or {^}, then press {>}. Scroll to “Copy all items” by pressing {V} or {^}, then press {>}. L When all items have been copied, “Complete” will be displayed. L The destination handset display will show “Phonebook Receiving”, then “Phonebook Received”. -
Page 25: Caller Id Service
Caller ID service. Caller ID features When an outside call is being received, the calling party’s name or telephone number will be displayed. Caller information for the last 50 different callers will be logged in the caller list, allowing you to return missed calls. -
Page 26: Caller List
Caller ID Service Caller list Caller information for the last 50 different callers will be logged in the caller list. You can use this list to return missed calls. L Caller information includes caller names and phone numbers, the date and time of calls, and the number of times the caller called. -
Page 27: Editing A Caller's Phone Number Before Calling Back
Editing a caller’s phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long distance code “1”. Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item. -
Page 28: Erasing Caller Information
Caller ID Service Erasing caller information Erasing a selected item Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item. Press {CLEAR}. L To erase other items, repeat from step 2. L To exit the caller list, press {OFF}. -
Page 29: Intercom Features
Handset locator You can locate a misplaced handset by paging it from the base unit. For KX-TG2421 users Base unit: Press {HANDSET LOCATOR} to page the handset. L The IN USE indicator will flash rapidly. L The handset will beep for 1minute. Base unit: To stop paging, press {HANDSET LOCATOR}. -
Page 30: Transferring A Call (Kx-Tg2422 Only)
Intercom Features Transferring a call (KX- TG2422 only) Outside calls can be transferred from one handset to the other. During an outside call, press {INTERCOM}. L The call will be put on hold. To page the other handset, press {handset[1]} or {handset[2]}. Wait for the paged party to answer. -
Page 31: Voice Mail Service
Turn this feature off when: – You do not subscribe to Voice Mail service. – Your telephone company does not send Voice Mail tones. – Your phone is connected to a PBX. If you are not sure which setting is required, consult your telephone company. -
Page 32: Listening To Voice Mail Messages
Voice Mail Service Turning VM detection on/off Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “Voice Mail” by pressing {V} or {^}, then press {>}. Scroll to “VM tone detect” by pressing {V} or {^}, then press {>}. Press {V} or {^} repeatedly to select “On”... -
Page 33: Programmable Settings
Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To program, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed. -
Page 34: Ringer Settings
Programmable Settings Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available. The default setting is HIGH. Press {MENU}. Scroll to “Ringer setting” by pressing {V} or {^}, then press {>}. Ringer setting Scroll to “Ringer volume” by pressing {V} or {^}, then press {>}. Ringer volume Press {V} or {^} repeatedly to select the desired volume. -
Page 35: Handset Interrupt Tone
Handset interrupt tone (KX- TG2422 only) This tone lets you know when you receive a call while you are on an intercom call (page 29). “2” (default): The tone will sound 2 times. “On”: The tone will sound for as long as the line rings. -
Page 36: Caller Id Edit
Programmable Settings Caller ID edit You can turn the Caller ID number auto edit feature (page 27) on or off. The default setting is ON. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “Caller ID edit” by pressing {V} or {^}, then press {>}. -
Page 37: Telephone Settings
Press {V} or {^} repeatedly to select the desired setting. Press {Save}, then press {OFF}. Flash time The flash time depends on your telephone exchange or host PBX. You can select: “90ms” (milliseconds), “100ms”, “110ms”, “250ms”, “300ms”, “400ms”, “600ms”, or “700ms” (default). -
Page 38: Other Options
The handset can display the Internet address where you can download operating instructions for this product using your computer. Press {MENU}. Scroll to “Customer support” by pressing {V} or {^}, then press {>}. L “www.panasonic.com/support” will be displayed. Press {OFF}. -
Page 39: Programming Via Direct Commands
Programming via direct commands You can also program most features using “direct commands”—special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit’s menus. Details of each feature can be found on the corresponding pages. - Page 40 Programmable Settings Feature Feature code Store VM access# {0} {7} {1} VM tone detect {0} {7} {2} Change language {0} {8} Message alert {0} {#} Handset registration {0} {0} *1 KX-TG2422 only Note: L If you make a mistake or enter the wrong code, press {OFF} then start again by pressing {MENU}.
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Page 41: Useful Information
Headset (optional, KX- TG2421 only) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for compatible headsets and ordering information. To connect an optional headset to the handset L Model shown is KX-TCA86. -
Page 42: Wall Mounting
Wall mounting Base unit The base unit can be mounted on a wall phone plate. Connect the AC adaptor and the telephone line cord. Fasten the AC adaptor cord. Hooks Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base unit. - Page 43 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna. To remove the wall mounting adaptor While pushing down the release levers (1), remove the adaptor (2).
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Page 44: Charger Unit (Kx-Tg2422 Only)
Useful Information Charger unit (KX-TG2422 only) The charger can be wall mounted, as shown below. Connect the AC adaptor. Drive the screws (not included) into the wall using the wall mount template (see below). Mount the charger (1). Slide it down (2) and to the right (3) until it is secure. For assistance, please call 1-800-211-PANA (7262). -
Page 45: Error Messages
Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Busy Error!! ---Incomplete--- Phonebook full No link to base. Move closer to base, try again. Phonebook full No items stored Please lift up and try again. -
Page 46: Troubleshooting
Register the handset again (page 38). L Confirm that the telephone line cord is connected (page L Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. -
Page 47: Making/Answering Calls, Intercom
L Raise the base unit antenna. L Turn on the clarity booster feature (page 19). L If your unit is connected to a telephone line with xDSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. -
Page 48: Caller Id
L If your unit is connected to a telephone line with xDSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. -
Page 49: Battery Charge
L This product is not designed to make calls in the event of a power failure. We recommend connecting a standard telephone to the same telephone line in the event that emergency calls need to be made during a power failure (page 9). -
Page 50: Important Information About Subscription
If the Call Waiting Caller ID (CWID) feature does not function: L You may need to contact your telephone company to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). -
Page 51: Fcc And Other Information
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). - Page 52 TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR.
- Page 53 Useful Information FCC RF Exposure Warning: This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements the base unit must be installed and operated with its antenna located 20 cm or more between antenna and all person’s body (excluding extremities of hands, wrist and feet).
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Page 54: Technical Information
Useful Information Technical information Base unit Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 2.4 GHz – 2.48 GHz Dimensions: Approx. height 125 mm x width 140 mm x depth 135 mm (4 " x 5 Mass (Weight): Approx. -
Page 55: Warranty
If your telephone (identified in your Operating Instructions) does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair... - Page 56 Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of...
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Page 57: Customer Services
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com... -
Page 58: Index
Hold: 18 For assistance, please call 1-800-211-PANA (7262). Installation AC adaptor: 9 Base unit: 9 Charger unit: 9 Telephone line cord: 9 Intercom: 29 Interrupt tone: 35 K Key tone: 38 L LCD contrast: 36 Line mode: 37 M Making calls: 16... - Page 59 Troubleshooting Battery charge: 49 Caller ID: 48 General use: 46 Making/answering calls, Intercom: Phonebook: 47 Power failure: 49 Programmable settings: 46 TTY: 5 V VE (voice enhancer): 18 VM (Voice Mail): 31 Voice enhancer: 18, 35 Voice Mail access number: 31 Volume control Handset receiver: 16 Handset speaker: 16...
- Page 60 L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.