Error Code Lists; E-Mail Transmission/Internet Fax Transmission; Internet Fax Reception - Konica Minolta bizhub C200 Operation Manual

Fax/Scan function troubleshooting
11.4

Error code lists

11.4.1

E-mail transmission/Internet fax transmission

Error code
E4DXXX
E5AXXX
E5DXXX
E6FXXX
E7XXXX
EAXXXX
EAX212
EABF4F
EABF50
11.4.2

Internet fax reception

Error code
E40XXX
E50XXX
E51XXX
E52XXX
E60XXX
E61XXX
E7XXXX
ECXXXX
bizhub C200
Cause
Since the SMTP server address is not specified,
a connection to the mail server cannot be es-
tablished.
Since the DNS setting is incorrect, transmission
is not possible.
Since the e-mail address or recipient's e-mail
address is not specified or is incorrectly speci-
fied, transmission is not possible.
An attempt was made to send data that is too
large to be sent.
SMTP authentication failed.
The LAN cable is not connected, or communi-
cation with the SMTP server failed. Otherwise,
an attempt was made to send data to the wrong
recipient address. (incorrect SMTP protocol)
SMTP authentication request
Incorrect POP3 before SMTP settings
POP3 before SMTP authentication failed.
Cause
Since the POP3 server address is not specified
correctly, a connection to the mail server can-
not be established. Otherwise, if the server is
malfunctioning, a connection to the server can-
not be established.
Since the POP3 user name or password is ei-
ther not specified or is incorrect, reception is
not possible.
Data that cannot be printed was received dur-
ing a POP3 reception.
An e-mail message was received with a file at-
tachment in a format other than TIFF-F or with
text where one line exceeds 1000 characters, or
an e-mail message with a large amount of data
or with no data was received.
APOP authentication failed.
The LAN cable is not connected, or communi-
cation with the POP3 server failed. Otherwise,
no user name or password was registered with
the server, or the settings are different from
those specified on the authentication device.
(incorrect POP protocol)
Action
Specify the SMTP server address.
Check the DNS settings.
Check the settings and the recipient's e-mail
address.
Even though scanning may have finished, it
may not be possible to send some documents.
Change the resolution to a 200 dpi or
200 e 100 dpi setting.
Check the SMTP authentication account and
password.
Check that the LAN cable is correctly connect-
ed, that communication is possible with the
SMTP server, that the network settings, such as
the subnet mask, are correct, and that the re-
cipient's e-mail address is correct.
Validate the SMTP authentication settings.
Check the POP server settings in the Adminis-
trator Management screen.
Check the POP account and password.
Action
Check the POP3 server address.
Check if the POP3 server is operating correctly.
Check the settings.
Check with the sender.
Check the POP3 account and password.
Check that the LAN cable is correctly connect-
ed, and check that the POP3 server settings are
correctly specified.
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