Hard Drive - Compaq Deskpro EN Series Maintenance & Service Manual

Hard Drive

The information provided by the diagnostics test includes: error code, system serial number,
drive serial number, drive model, and drive firmware revision. Specific details of the drive
failure are not included.
When you run the diagnostics, the test results are stored in a log. After completing the test, you
can print this log to a local printer or save it to a file. Alternatively, before running the test, you
can configure the test options to send the results to a local printer or file.
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found.
Nonsystem disk message.
Possible Solution
Hard disk has bad sectors or has failed. Use a utility to locate and block
usage of bad sectors. If necessary, reformat the hard disk.
1. Either the directory structure is bad or there is a problem with a file.
2. In Windows NT, run Disk Administrator. At the Start menu, highlight
Programs and select Administrator Tools. In Windows 95, run
ScanDisk. At the Start menu, highlight Programs, select Accessories,
then select System Tools.
1. Cable could be loose. Check cable connections.
2. System may not have automatically recognized a newly installed
device. If Windows NT is installed, run Computer Setup and identify
the new device. If Windows 95 is installed, run Device Manager and
identify the device.
3. If the drive is a secondary drive that has just been installed on the
same controller as the primary drive, verify that the jumpers for both
drives are set correctly.
1. System is trying to start from a diskette that is not bootable. Remove
the diskette from the diskette drive.
2. System is trying to start from the hard drive but the hard disk has been
damaged. Insert a bootable diskette into the diskette drive and restart
the computer.
3. Diskette boot has been disabled in Computer Setup. Run Computer
Setup and enable diskette boot.
Compaq Deskpro EN Series, Small Form Factor and Net PC Models F-5