Diskette Drive - Compaq Deskpro EN Series Maintenance & Service Manual

Diskette Drive

Problem
Diskette drive light stays on.
Diskette drive cannot write
to a diskette.
Diskette drive cannot read
a diskette.
Problem has occurred with
a disk transaction.
Non-system disk message
Drive not found.
Printer
Problem
Printer will not print.
F-2 Troubleshooting Without Diagnostics
Possible Solution
1. Diskette might be damaged. In Windows NT, run Disk Administrator. At
the Start menu, highlight Programs and select Administrator Tools. In
Windows 95, run ScanDisk. At the Start menu, highlight Programs,
select Accessories, then select System Tools.
2. Diskette could be installed incorrectly. Remove the diskette and
reinsert.
3. Software program may be damaged. Check the program diskettes.
4. Drive button is not pushed in. Push in drive button.
5. Drive cable is not properly connected. Reconnect drive cable.
1. Diskette is not formatted. Format the diskette.
2. Diskette is write-protected. Either use another diskette that is not write-
protected or disable the write protection on the diskette.
3. Writing to the wrong drive. Check the drive letter in the path statement.
4. Not enough space is left on the diskette. Use another diskette to write
the information.
5. Diskette write control is disabled. Check the security feature settings.
1. Diskette is not formatted. Format the diskette.
2. Using the wrong diskette type for the drive type. Use a diskette that is
compatible with the drive.
3. Reading the wrong drive. Check the drive letter in the path statement.
4. Diskette drive has been disabled by Computer Setup, Windows NT, or
Windows 95 utilities. Run Computer Setup and enable the diskette
drive.
Directory structure is bad, or there is a problem with a file. In Windows NT,
run Disk Administrator. At the Start menu, highlight Programs and select
Administrator Tools. In Windows 95, run Scan Disk. At the Start menu,
highlight Programs, select Accessories, then select System Tools.
Remove the diskette from the drive.
Check the cables for loose connections.
Possible Solution
1. Printer is not turned on and online. Turn the printer on and make sure
it is online.
2. Correct printer drivers for the application are not installed. Install the
correct printer drivers for the application.
3. If the computer is on a network, you may not have made the
connection to the printer. Make the proper network connections to the
printer.