Troubleshooting (Cont'd.) - Digimerge DH230 Series Instruction Manual

Troubleshooting (cont'd.)

Error Possible Causes
Mouse not detected • Mouse cable is not firmly
by system
connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• There is no picture • Camera cables are loose or
on selected channels have become disconnected
/ camera picture is
not being displayed
• The image on the • Audio cables are loose or have
DVR appears, but been disconnected
does not have sound
• Audio channel is set to OFF in
the system menu
• Audio is associated with the
wrong video channel
• I can't set the time • The system is recording
on the DVR
• My system does not • Continuous recording may be
seem to be recording disabled
Solutions
• Firmly connect the mouse cable to the PS/2 port
on the side of the system; or connect a USB mouse
to the top USB port on the rear panel of the system
• Turn the system OFF (press Power button on the
front panel). Firmly connect a USB mouse to a USB
port. Press the Power button again to turn the
system ON
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• Check the AUDIO connections to the DVR
>
• Open Main Menu DEVICE. Beside AUDIO
RECORD, select the channel that you wish to assign
audio recording to. Click ENTER to save your
settings.
• Audio is only available for channel 1—connect the
audio capable camera to channel 1 to avoid
confusion
• Stop all recording on the system before
attempting to set the time—resume recording
immediately after setting the time
 
/
• Press on the front panel, or
remote control or Virtual Remote—
For security, it is highly recommended to keep
continuous recording ON at all times
Troubleshooting

on the
ATTENTION
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