Lexmark MX910 Series User Manual page 308

Troubleshooting
Action
Step 1
a
Move the paper guides in the tray to the correct positions for the paper
size loaded in the tray.
b
Resend the print job.
Do print irregularities still appear?
Step 2
From the control panel, set the paper size and type in the Paper menu to
match the paper loaded in the tray.
Do the printer settings match the size and type of the paper loaded in the
tray?
Step 3
a
Depending on your operating system, specify the paper type and
weight in Printing Preferences or in the Print dialog.
b
Resend the print job.
Do print irregularities still appear?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do print irregularities still appear?
Step 6
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do print irregularities still appear?
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the photoconductor unit
to direct light for more than 10 minutes. Extended exposure to light can
cause print quality problems.
Do print irregularities still appear?
Yes No
Go to step 2. The problem is solved.
Go to step 3. Specify the paper size
and type in the tray
settings to match the
paper loaded in the
tray.
Go to step 4. The problem is solved.
From the control panel, Go to step 5.
set the paper texture in
the Paper menu to
match the paper
loaded in the tray.
Go to step 6. The problem is solved.
Go to step 7. The problem is solved.
Contact customer The problem is solved.
support or your service
representative.
308