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2.
After the sounds have been recorded, you have to create the extensions that needed in
the IVR. Extensions for each phone are configured as follows.
Configure extension for the support department. It is a hunt group. If the hunt rule is set
with Sequentially, the extension 201 ring first, then 202, 205, 203 and finally 204 rings
one by one when someone calls 200. If the hunt rule is set with Simultaneously,
extensions 201, 202, 203, 204 and 205 ring at the same time when someone calls 200.
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