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IVR, Interactive Voice Response, is a technology that allows callers to interact with the
communication system over the telephone.
Auto Attendant is a technology that automates interactions with telephone callers. It allows
callers to be automatically transferred to an extension without the intervention from a
receptionist or telephone operator.
VigorIPPBX 2820 supports IVR and Auto Attendant. When someone calls in, VigorIPPBX
2820 automatically plays the recorded message like "Thanks for calling Draytek Corporation.
For sales, press 1; for support, press 2, etc." After pressing a number, the caller will be
transferred to the extension he would like to or an operator. You can customize the auto
attendant to play greeting messages based on the time and day settings such as office hours,
after office hours, weekends and holidays.
Note: Please use latest Voice Prompt Utility from DrayTek (please visit
http://www.draytek.com/user/SupportDLUtility.php#) to record the prompts.
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We will take an example to explain the common configuration. In this example, we will
present callers with options so that they can be directed to the proper extension. During the
office hours, the system will ask the users to dial 1 for support department, 2 for sales
department, 3 for product advertisement and 0 to speak with the receptionist. And, during the
non-office hours, the system will play product advertisement.
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The first step is to record the prompts.
For the office hours greeting:
VigorIPPBX 2820 Series User's Guide
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Connect a phone to the FXS port on VigorIPPBX 2820 directly.
Dial **** to access IVR system.
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