Avaya Partner Administration Manual page 48

Use this feature to program up to three extensions that log all answered Caller ID calls and all unanswered Caller ID calls
received at any extension on specific lines.
You must use the Caller ID Call Log Line Association programming procedure to associate lines with the extension that
will log all calls. Then use the Caller ID Log All Calls feature to allow the extension to log all Caller ID calls on the
associated lines. Once the features are activated for an extension, when the user activates the Caller ID Call Logging, all
Caller ID calls that are answered or unanswered by any extension on the associated lines are logged. A telephone symbol
(a vertical handset) appears in the Call Status Display to indicate that the call being viewed has been answered.
The Caller ID Log All Calls feature is useful when a user needs information for all calls received in the system. For
example, a supervisor could use the log for quality assurance by contacting callers and inquiring about the customer's
satisfaction with the results of the call.
· To view the caller ID call log, the user's extension must be programmed with a
(this feature is not supported on a button without lights).
· Transfer Return calls that are answered at the return extension are not logged even if Caller ID Log All Calls is set
to active.
To set extension to log answered calls (ETR 18D/34D)
1. At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses
of Intercom 1. System Administration: is shown on the display.
2. Dial #317, #318 or #319. for the 1st, 2nd or 3rd extension respectively.
3. Enter the number of the extension to be programmed.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place
it back in the cradle.
To set extension to log answered calls (1408/1416 Phone)
1. At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.
2. Use the up or down
Select.
3. Use the up or down
· Alternatively, dial # and the same code as used by ETR phones for
4. Use the up or down
Log ID All Calls Ext 3. When displayed, press Select.
5. The current setting is displayed. At the Extension: prompt enter the extension you want to assign to this function.
Alternatively use press Clear to remove the current setting.
· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
PARTNER Phone Administration
IP Office PARTNER Version
arrow buttons to scroll the display to System Administration. When displayed, press
arrow buttons to scroll the display to Extensions. When displayed, press Select.
arrow buttons to scroll the display to Log ID All Calls Ext 1, Log ID All Calls Ext 2 or
Caller ID Log
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system administration
7
- Issue 1b (22 February 2010)
button with lights
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