Avaya PARTNER User Manual
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Avaya PARTNER User Manual

Avaya PARTNER User Manual

Messaging system
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Download this manual See also: Administration Manual, User Manual
PARTNER
Logging
1: Choose an option:
In
2: Dial the PARTNER Messaging extension,
3: Choose an option:
4: Enter your Password, then press
Messaging System
®
User's Guide
If you are at an internal extension, go to Step 2.
If you are at an external telephone, call in on a line
answered by PARTNER Messaging Automated Attendant or
Call Answer Service, and press
menu or greeting. Skip to Step 3.
access the Voice Messaging system.
If you are at your own extension, press
If you are at another telephone, enter your extension
number, then press
The first time you log in, your Password is not set. Press #
for Step 4, then follow the system prompts to enter your new
Password and record your name.
The system announces the number of new and old
messages in your mailbox.
when you hear the
.
518-100-701
Issue 2
May 2003
, to
.
.

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Summary of Contents for Avaya PARTNER

  • Page 1 1: Choose an option: If you are at an internal extension, go to Step 2. If you are at an external telephone, call in on a line answered by PARTNER Messaging Automated Attendant or Call Answer Service, and press when you hear the menu or greeting.
  • Page 2 Getting Started Options After you log in, choose an option. Press... To... Change your name or Personal Greeting. Change your Personal Operator. Change your Password. Change Call Answer Mode. Listen to messages. Record and send messages. Access more mailbox options: (Release 6.0 or later.) Message retrieval order New message preview Last heard message...

  • Page 3: Getting Started

    Programmed Call Screening leaving a message in button before the call is your voice mailbox answered by the PARTNER Messaging System. NOTE: In some countries, the Voice Mailbox Transfer code is . Also, some systems allow you to use Voice...
  • Page 4 Personalizing Your Mailbox Recording 1: Log in to Voice Messaging. Your 2: Press to change your name recording or greeting. Name 3: Press to change your name recording. 4: Choose an option: Press to listen to the current name. Press to record your name.

  • Page 5: Personalizing Your Mailbox

    Personalizing Your Mailbox Recording 7: Record your greeting, then press or Deleting 8: Choose an option: a Personal Press to approve your greeting. Greeting Go to Step 6 of Activating a Personal Greeting. Press to play back your greeting. (continued) Press to re-record your greeting.

  • Page 6: Changing Your Password

    Personalizing Your Mailbox Your Personal Operator is the person you want to handle Changing your calls when the caller needs immediate assistance and you are Your not available. In your greeting, be sure to mention that callers can Personal press to reach your Personal Operator or the System Operator.

  • Page 7: Your Messages

    Your Messages About You can assign Priority, Private, and/or Return Receipt categories to messages you send. New Priority messages are heard first when Message listening to new messages. Private messages cannot be forwarded. Categories Return Receipt messages notify you when the message is listened to by the recipient.
  • Page 8 Your Messages Responding 1: After the recorded message plays, press respond to the recorded message. to a Message 2: Choose an option: Press to reply to the sender. (In order to reply, the sender must have a mailbox in the system.) Press to forward the recorded message.

  • Page 9: Using The Directory

    Your Messages Sending 5: Choose an option: Press to approve the recorded message. (Go to Step 6.) a Message Press to play back the recorded message. (continued) Press to re-record the message. (Go to Step 3.) Press to delete the recorded message and return to the Voice Messaging Activity Menu.

  • Page 10: More Mailbox Options

    More Mailbox Options Options In Release 6.0 or later, additional mailbox options are available. Change the Message Retrieval Order _ you can listen to your messages in First-In First-Out order or Last-In First-Out order. Use Message Preview Mode _ you can listen to the message body of all new messages and keep the message status marked as new.
  • Page 11 More Mailbox Options Listening 1: Log in to Voice Messaging. to Last 2: Press for more mailbox options. Heard 3: Press to listen to the last message you heard. Message The system plays the message header. 4: Press to listen to the message body. See Listening to Messages for options to use while and after the message plays.

  • Page 12: Using Personal Group Lists

    Using Personal Group Lists You can use Group Lists to address messages to sets of Creating mailboxes without entering each extension individually. You Personal can create up to 10 Personal Group Lists, each with up to 50 mailboxes in it. Group Lists 1: Log in to Voice Messaging.

  • Page 13: Using Outcalling

    Using Outcalling If you turn on Outcalling, PARTNER Messaging calls the About numbers which you have programmed to signal that a new Outcalling message has arrived in your mailbox. You can have Outcalling for all messages or just Priority messages.
  • Page 14 Using Outcalling Setting 5: Choose an option: Your Press to change or add an Outcalling Number. (Go to Step 6.) Outcalling Press to delete the Outcalling Number. Numbers Press to keep the Outcalling Number and return to (continued) the Outcalling menu. 6: Choose an option: Press to enter a telephone Outcalling Number.
  • Page 15 Using Outcalling Guidelines EXAMPLE: for Setting Your Outcalling Number is a paging system. To place Outcalling the call, the Voice Messaging system must access an outside line, dial the number, wait several seconds for the paging Numbers system to answer, enter your PIN followed by , and a (continued) Callback Number followed by...
  • Page 16 Using Outcalling Setting Your Outcalling Interval is the minimum amount of time Your (in minutes) the system will wait before calling the next Outcalling number in your Outcalling List. The system default is 15 minutes Interval 1: Log in to Voice Messaging. 2: Press to select Outcalling.

  • Page 17: Recording/Screening Calls

    Recording/Screening Calls Using the This feature allows you to record a conversation while Record- you are active on a call at your extension. a-Call NOTE: Feature The Record-a-Call feature is not available to all users on all systems. See your System Manager for feature availability. When on a call you want to record, do the following to begin recording: 1: Press the preprogrammed Record-a-Call...
  • Page 18 Recording/Screening Calls Using the This feature allows you to listen to a caller leaving a Call message in your voice mailbox. Screening NOTE: Feature The Call Screening feature is not available on all systems. See your System Manager for feature availability. For more information about using this feature, see the instructions that came with your communications system.

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