AT&T SynJ SB67158 User Manual page 102

Appendix
Troubleshooting
My calls cut in and out while I'm using my corded handset.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
• Do not install this telephone base near a microwave oven or on the same
electrical outlet. You might experience decreased performance while the
microwave oven is operating.
• If you plug your telephone base in with a modem or surge protector, plug
the telephone base (or modem/surge protector) into a different location. If
this does not solve the problem, relocate your telephone base or modem
farther apart from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The telephone base
might have better reception when installed in a high area.
• If the other telephones in your building are having the same problem,
contact your telephone service provider.
• Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal handset mode.
• When using a telephone base speakerphone, controlling background noise
in your environment is essential. While you are listening to your party,
press MUTE to temporarily turn your microphone off. When it is your turn
to speak, remember to press MUTE again to turn the microphone on.
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this service
from your telephone service provider for this feature to work on your
telephone base.
• The caller must be calling from an area that supports caller ID.
• Both your and your caller's telephone service providers must use caller ID
compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems resulting from DSL interference. Please contact your DSL
service provider for more information about DSL filters.
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