AT&T SynJ SB67158 User Manual page 103

Appendix
Troubleshooting
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The answering system is recording incomplete messages.
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after three minutes.
• If the caller pauses for longer than six seconds, the system stops recording
and disconnects the call.
• If the system's memory becomes full during a message, the system stops
recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and
disconnect the call.
I have difficulty hearing messages.
• Press VOL+ to increase the speaker volume on the telephone base.
System does not answer after the correct number of rings.
• Make sure that the answering system is on (page 70).
• If toll saver is selected, the number of rings changes to two when there are
new messages waiting (page 30).
• If the memory is full or if the system is off, the answering system answers
after 10 rings.
• In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 68). To
determine how many rings activate your voicemail, contact your telephone
service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
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