Frequently Asked Questions (Faqs) - Inter-Tel 8600 User Manual

F A
REQUENTLY
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem, voice mail, or network administrator or your local Inter-Tel provider.
How can I retrieve messages if I don't know the password for my voice mail?
Q1.
Try using your extension number, which is your default password. Or, maybe you
A1.
don't have a password, in which case pressing
options don't work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see
Q2. How do I program System Speed-Dial numbers?
A2. Only your system administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see
How can I set the number of rings that are allowed before the call is sent to voice
Q3.
mail?
A3. Only your system administrator can change the number of rings.
Why can't I hear dial tone when I pick up my handset?
Q4.
Your endpoint may be in headset mode. While on-hook, enter the Headset Off feature
A4.
code (
3
Q5. Why can't I retrieve deleted messages?
A5. The system may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, the system automatically erases all deleted voice mail mes-
sages (see
this time frame but you were still unsuccessful, your voice mail system may not have
sufficient space programmed to store deleted messages. Or, your telephone system
may not be using a software version that supports this feature. If you are attempting to
recover a deleted e-mail or fax message (E-Mail Reader enabled) contact your voice
mail administrator to see how long you have to recover deleted e-mail and fax mes-
sages.
Q6. Why can't I program a Station Speed-Dial number to the button I want?
Your system administrator has programmed that button as a non-programmable but-
A6.
ton. Because you cannot override system programming from your endpoint, you must
choose another button.
®
Inter-Tel Model 8600 User Guide (ITP Mode)
Q
SKED UESTIONS
page 45).
) or the Headset On/Off feature code (
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page 34). If you attempted to recover a deleted voice mail message within
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is all you need to do. If these
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page 51).
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