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Inter-Tel 8664 User Manual

Spectralink wireless telephones user guide model 8664, 8665, 8668
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  • Page 1 Model 8664/8665/8668 User Guide...
  • Page 3 Inter-Tel, Inc. as a guide for end-users. It provides infor- mation necessary to use the Model 8664/8665/8668 endpoints. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
  • Page 4 RODUCT This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the end of its working life. For appropri- ate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider.

  • Page 5: Regulatory Information

    NFORMATION The following information is provided by SpectraLink Model 8664, 8665, and 8668 wireless IP endpoints. Detailed information about how to use the Model 8664, 8665, and 8668 wireless IP endpoints are described through- out the guide • It is recommended that standard acceptance procedures be followed prior to oper- ating this equipment in proximity of life-support systems.

  • Page 6: Note Concerning The Wireless Telephones

    NOTE CONCERNING THE WIRELESS TELEPHONES This device complies with part 15 of the FCC Rules. Operation is subject to the fol- lowing two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 7: Operational Warnings

    OPERATIONAL WARNINGS For Vehicles Equipped with an Air Bag: Do not place a portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled with great force and cause serious injury to occupants of the vehicle.
  • Page 8 ELECTRO MAGNETIC INTERFERENCE/ COMPATIBILITY NOTE: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.

  • Page 9: International Certifications

    INTERNATIONAL CERTIFICATIONS Country Australia Canada European Union Norway Switzerland Hong Kong Japan Mexico New Zealand Singapore Mark and/or number 2128-K1374 Switzerland Z233...
  • Page 10 Country Mark and/or number Taiwan United States IEC 60950 United States Part 15, part 68 viii...
  • Page 11 The only authorized headsets that may be utilized with the SNP2400 or RNP2400 are those obtainable from SpectraLink or it's reseller partners. The measured SAR of the SNP2400 Wireless Telephone is 0.61W/kG @ 2462 MHz (head) 0.0379W/kG @ 2412 MHz (body).
  • Page 12 The measured SAR of the RNP2400 Wireless Telephone is 0.166W/kG @ 2462 MHz (head) 0.0162W/kG @ 2412 MHz (body). Phone Operation Normal Position: Hold the phone as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then posi- tioned properly.

  • Page 13: Table Of Contents

    Table of Contents Table of Contents CONTENTS FINDING YOUR WAY ........... 1 Welcome.
  • Page 14 CONTENTS MOVING ON ............55 Introduction .

  • Page 15: Finding Your Way

    Model 8664........

  • Page 16: Welcome

    BOUT UIDE This guide contains instructions for using the Model 8664, 8665, and 8668 wireless IP endpoints on the Inter-Tel this guide is divided into five separate sections, as indicated by the tabs.

  • Page 17: About Your Endpoint

    BOUT NDPOINT Your Model 8664/8665/8668 endpoint is equipped with several features that allow you to perform various functions. These features include: • Liquid Crystal Display (LCD): Shows call, system, and feature information. • Dialpad Buttons: Allow you to enter numbers, letters, and special characters.

  • Page 18: Model 8664

    Model 8664 The illustration below displays the external components of the Model 8664 endpoint. Earpiece Volume Buttons Display Select Down Softkeys Power Off/End Call Power On/Start Call Menu Dialpad Function Line Microphone Charging Contacts Headset Jack ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 19: Model 8665

    The illustration below displays the external components of the Model 8665 endpoint. Earpiece Volume Buttons Display Select Down Softkeys Power On/Start Call Power Off/End Call Menu Dialpad Function Line Microphone Charging Contacts Headset Jack ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 20: Model 8668

    The illustration below displays the external components of the Model 8668 endpoint. Earpiece Volume Buttons Display Select Softkeys Down Power Off/End Call Power On/Start Call Menu Dialpad Line Function Microphone Charging Contacts Headset Jack ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 21: Status Indicators

    The Charge Complete melody is played when the endpoint is first powered Melody on after a completed charge. ® Inter-Tel Model 8664/8665/8668 User Guide STATUS This icon also indicates that the endpoint is in alpha mode when page 79). page...

  • Page 22: Feature Buttons

    Press View options and access features using the menu. MENU Press Set endpoint preferences and access softkey func- tions. Press Select an intercom or outgoing line. LINE 66). Inter-Tel YOU CAN... ® Model 8664/8665/8668 User Guide...

  • Page 23: Display And Menu Button

    The backlight comes on when any button is pressed or when there is an incom- ing call. This light turns off after 10 seconds if another button is not pressed within that period. ® Inter-Tel Model 8664/8665/8668 User Guide MENU on your dialpad. Four-Line Display 1 HOLD...

  • Page 24: Function Button And Softkeys

    (Function) button that provides access to frequently used repeatedly scrolls through the softkey displays, and allows you DIALPAD BUTTON Inter-Tel SOFTKEY Hold Mute Xfer Conf Redl SySp StSp Feat Pgm1vt Pgm2 Pgm3 Pgm4 Pgm5 ® Model 8664/8665/8668 User Guide...

  • Page 25: Line Button

    After you select a line, the line number flashes at the top of the display. Headset Jack The Model 8664, 8665, and 8668 endpoints have a headset jack located next to the charging pins on the bottom of the endpoint. To use a headset, plug the headset con- nector into the headset jack.

  • Page 26: About Operating Modes

    BOUT PERATING The default mode for the Model 8664, 8665, and 8668 endpoints is the idle mode, which is also the power-saving mode. If the display shows just the extension number, the endpoint is in idle mode. While the endpoint is in idle mode, the various endpoint features, functions, and menus are not available.

  • Page 27: About Battery Packs And Chargers

    ATTERY ACKS AND The Model 8664, 8665, and 8668 endpoints require a charged battery pack to operate. The Nickel Metal Hydride (NiMH) rechargeable battery pack will need to be charged periodically. A charged battery pack provides four hours of talk time or 80 hours of idle time.
  • Page 28 You can charge the endpoint’s battery pack using a desktop charger (Models 8664 and 8665), a dual charger (Models 8664, 8665, and 8668) or a quad charger (Models 8665 and 8668). The chargers require approximately one and one half to two hours to charge the battery pack completely.

  • Page 29: Desktop Charger

    8665 Desktop Charger Overview The desktop charger is a one-slot charger that comes in two models. Model 8664 is designed to charge the 8664 endpoint or the 8668 endpoint. Model 8665 is designed to charge the 8665 endpoint. The models are not interchangeable.

  • Page 30: Charge Indicator

    The dual charger is a two-slot desktop charger that comes in three models. Model 8664 is designed to charge the BPE100 battery pack in the Model 8664 endpoint and a spare BPE100 battery pack; Model 8665 is designed to charge the BPX100 battery pack in the Model 8665 endpoint and a spare BPX100 battery pack;...

  • Page 31: Indicator Light

    Charging… will display and no calls will be received. Charge Complete When the endpoint is fully charged, Charge Complete will display. If the endpoint has been turned off, the charge complete melody will play when it is turned on. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 32: Quad Charger

    Re-seat the battery. If the light continues to blink, do not continue to charge the battery. Contact your system administrator to order a new battery pack. Quad Charger for Model 8665 (shown with two empty charging bays) ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 33: Important Notes About Chargers And Battery Packs

    Do not throw away the battery pack with your domestic waste. Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent. Replacement battery packs are available from your supplier or servicing agent. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 34: About Voice Mail

    E-Mail Reader and Automatic Speech Recognition (ARS). For more information about EM, see page page ® Messaging (EM) voice mail system, you also have ® Inter-Tel Model 8664/8665/8668 User Guide 103.
  • Page 35 Programming a fax destination (see • Changing the message search order (see • Programming remote messaging (see • Screening calls (see • Using the voice mail directory (see ® Inter-Tel Model 8664/8665/8668 User Guide page page page page page page page page page page...

  • Page 36: Enterprise Messaging

    EM also includes Unified Messaging inbound and outbound faxing capabilities. For information and instructions about Unified Messaging features, see Issue 2.3 of the Unified Messaging User Guide, part number 550.8121. 20). For more information about ASR, see page Inter-Tel page ® Model 8664/8665/8668 User Guide...

  • Page 37: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Model 8664/8665/8668 User Guide to indicate to the system that you have finished entering digit. page 95). For security...

  • Page 38: What You See And Hear

    EE AND As you can see, your Model 8664/8665/8668 and telephone system come equipped with many features. To help you understand what everything means, it is recom- mended that you read the following information before you use your endpoint: •...

  • Page 39: Getting Started

    Using Reminder Messages ......54 ® Inter-Tel Model 8664/8665/8668 User Guide PAGE...

  • Page 40: Introduction

    NTRODUCTION Now that you know what your Model 8664/8665/8668 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. URNING NDPOINT as begin and end calls.

  • Page 41: Setting Up Voice Mail

    If you do not want to use a password, just press ® Inter-Tel Model 8664/8665/8668 User Guide for ASR guidelines. to identify yourself as a subscriber. when you are done. The messaging system plays back your note that the display...

  • Page 42: Recording Your Personal Greetings

    “Erase” or press again to accept the name. to replay the name you just recorded. to add to your name. to erase and re-record your name. to return to the operator) ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 43: Recording Your Voice Mail Directory Name

    Press to hang up. ® Inter-Tel Model 8664/8665/8668 User Guide page to select the Personal Options Menu. to record or change your personal greeting. to record and/or enable your primary greeting. to record and/or enable your alternate greeting.

  • Page 44: Making And Receiving Calls

    Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8664/ 8665/8668 before you begin using it.
  • Page 45 Although the Model 8664/8665/8668 endpoints do not support handsfree mode, they do support the two features that will override handsfree mode on another exten- sion.

  • Page 46: Receiving Intercom Calls

    Call line you can press to access one of the following options: and hang up. When the line is available, your Inter-Tel and redirect it with one MENU page 75). page 67.) page 70.) page 40.) ® Model 8664/8665/8668 User Guide...

  • Page 47: Receiving Outside Calls

    To make an emergency call: Press Dial number. Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8664/ 8665/8668 before you begin using it. NOTE: Dial Call Waiting If you receive a call while you are already on another call, you will hear a “call wait- ing”...

  • Page 48: Placing Calls On Hold

    To return to a call that is on System Hold: Press LINE Press the flashing page 37). softkey is available. Hold softkey. softkey again Hold softkey is available and then press the Feat line number ( Call Inter-Tel softkey. Feat ® Model 8664/8665/8668 User Guide...

  • Page 49: Placing Conference Calls

    Press the number that corresponds to the desired extension number and then hang up when you are ready to complete the transfer. ® Inter-Tel Model 8664/8665/8668 User Guide ALLS , or the Conf softkey to place the second call on hold. (If necessary, repeat this softkey twice to join all of the calls together in the conference.

  • Page 50: Transferring Calls

    Although transferring calls is considered a basic function of an endpoint, your Model 8664/8665/8668 endpoint has many advanced options for this feature. With your end- point, you can transfer a call to another extension, voice mail, or even an outside line.

  • Page 51: Using Reverse Transfer

    If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Model 8664/8665/8668 User Guide to bring up the two-line display. MENU page...

  • Page 52: Forwarding Calls

    MENU for more information on directories.) IC DIRECTORY option. option. to bring up the two-line display. MENU softkey is available. MENU FWD OFF Inter-Tel option. option. OUTSIDE DIR option. (See page 79 option. ® Model 8664/8665/8668 User Guide...

  • Page 53: Automatic System Forwarding

    MENU option. Dial the outside telephone number, or use a speed-dial number (see Press ® Inter-Tel Model 8664/8665/8668 User Guide to bring up the two-line display. MENU SEND TO DEST for the MENU SEND TO DEST option.

  • Page 54: Redialing A Number

    Redl softkey is available and then press the Redl to bring up the two-line display. MENU line ( Call softkey is available and then press the Redl Inter-Tel softkey. Redl softkey. Redl softkey. Redl ® Model 8664/8665/8668 User Guide...

  • Page 55: Displaying Information On Your Endpoint

    Press the Mute To turn the mute feature off: Press the softkey. Mute ® Inter-Tel Model 8664/8665/8668 User Guide NDPOINT softkey is available and then press the Feat softkey is available and then press the Feat softkey is available. Mute softkey.

  • Page 56: Using The Message Feature

    Dial the extension number of the endpoint where you left the message. EATURE softkey is available. softkey is available. to bring up the two-line display. MENU to bring up the two-line display. MENU Inter-Tel ) is displayed. LEAVE MES- CANCEL MES- ® Model 8664/8665/8668 User Guide...

  • Page 57: Retrieving Messages

    MENU to delete the message. ® Inter-Tel Model 8664/8665/8668 User Guide to bring up the two-line display. MENU softkey. (If you have more than one message, scroll to the desired softkey.) to bring up the two-line display.

  • Page 58: Accessing Your Mailbox

    Inter-Tel to identify yourself as a . If you do not page 60 to skip the person’s introduc- ® Model 8664/8665/8668 User Guide...

  • Page 59: Disabling And Enabling Asr

    Access your mailbox as described on Say “Disable” or press NOTE: To enable ASR after disabling it, press menu. Press to enable ASR. ® Inter-Tel Model 8664/8665/8668 User Guide page page to disable ASR for the call. until you are back at the main...

  • Page 60: Accessing Voice Mail Messages

    (Say “Continue” or press to skip ahead. to lower the volume. to play the message envelope. to raise the volume. to save the new message in your mailbox. to delete the message. Inter-Tel to con- ® Model 8664/8665/8668 User Guide...
  • Page 61 Press to hang up. ® Inter-Tel Model 8664/8665/8668 User Guide to replay the message from the beginning. to reply to the message. You have the following to leave a voice mail message for the to make a return call. Your call will be...

  • Page 62: Recovering Deleted Voice Mail Messages

    ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 63: Recording And Sending Voice Mail Messages

    “Special Delivery Options” menu after sending the message to the first recipient (see page 50 ® Inter-Tel Model 8664/8665/8668 User Guide page to accept the subscriber’s name. to start over. to pause while recording. (Say “Continue” or press to erase and re-record your message.
  • Page 64 “priority.” (This will to cancel delivery options. to send the message and return to voice mail and then enter the next to send the message or press Inter-Tel to exit and return to voice ® Model 8664/8665/8668 User Guide...

  • Page 65: Canceling Unheard Voice Mail Messages

    “No” to cancel the request to delete the message. Press to hang up. ® Inter-Tel Model 8664/8665/8668 User Guide page to confirm the mailbox you are selecting. Voice mail will to replay the message. to add to the message.

  • Page 66: Using Do-Not-Disturb Mode

    OUT OF TOWN ’TIL OUT OF OFFICE OUT UNTIL WITH A CLIENT WITH A GUEST UNAVAILABLE IN CONFERENCE AWAY FROM DESK GONE HOME OUT TO LUNCH to bring up the two-line display. MENU ® Inter-Tel Model 8664/8665/8668 User Guide option.
  • Page 67 To cancel DND: While in idle mode, press Press until the ® Inter-Tel Model 8664/8665/8668 User Guide for a hyphen (-), for a colon (:), the softkey to backspace. Mute softkey once to advance to the next 6632999 enters “MONDAY.” (Note softkey if you need to backspace.

  • Page 68: Using Reminder Messages

    CANCEL DND CANCEL CALL FWD TAKE MEDICATION MAKE RESERVATION REVIEW SCHEDULE LUNCH REMINDER to bring up the two-line display. MENU for PM. to bring up the two-line display. MENU Inter-Tel NEW MESSAGE MENU option. ACCEPT ® Model 8664/8665/8668 User Guide...

  • Page 69: Moving On

    ACD Hunt Groups ....... . . 85 Using the Push-to-Talk Feature ......88 ® Inter-Tel Model 8664/8665/8668 User Guide PAGE...

  • Page 70: Introduction

    Saves the entry Backspaces to allow editing of entry Cancels edit and returns to previous menu level Returns to previous menu level Exits the menu (at the top level) Exits to idle state (from any level) Inter-Tel ® Model 8664/8665/8668 User Guide...

  • Page 71: Ring Options

    Up and Down side buttons and then pressing the OK softkey. If Ring Cadence is turned off, the Ring Volume option will not display. NOTE: You cannot adjust the ring volume for Models 8664 and 8668. Vibrate Cadence The Vibrate cadence options are the same as for Ring Cadence.

  • Page 72: Phone Options

    Displays the IP address currently assigned to the endpoint. This number may not be edited. Gateway IP address or Server IP address Displays the IP address currently assigned to the Inter-Tel Gateway or the SVP Server. Firmware Version Displays the software version running the endpoint. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 73: Extension

    The Audio Volume setting may be overridden by adjusting volume while the endpoint is in a push-to-talk call. Select a volume level by pressing the Up and Down side buttons and then pressing the OK softkey. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 74: Setting Mailbox Preferences

    REFERENCES 27). for ASR guidelines. page to select the Personal Options Menu. when you are done. The messaging system plays back your to accept the password as entered or say “Re-enter” Inter-Tel ® Model 8664/8665/8668 User Guide...

  • Page 75: Changing The Voice Mail Message Envelope

    • Say “Accept” or press • Say “Cancel” or press Press to hang up. ® Inter-Tel Model 8664/8665/8668 User Guide page 102 for instructions about how to change your page to select the Personal Options Menu. to select the Message Envelope Options Menu.

  • Page 76: Changing The Call Screening Transfer Method

    Personal Options Menu. for More Options. . The system tells you what your current transfer to select unannounced transfers. to select screened transfers. to select announce-only transfers. to return to the Personal Options Menu without ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 77: Programming A Fax Destination

    • Say “Cancel” or press making changes. Press to hang up. ® Inter-Tel Model 8664/8665/8668 User Guide page to select the Personal Options Menu. for More Options. when you are done.) to accept the number. to erase and re-enter the number.

  • Page 78: Programming Remote Messaging

    (1-9) of the level for an extension number. for an outside number. to enable or disable the number. ® Inter-Tel Model 8664/8665/8668 User Guide...
  • Page 79 If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8664/8665/8668 User Guide . Then select one of the following: for Monday-Friday. for all days.

  • Page 80: Changing Volume Levels

    To return your endpoint to default: While in idle mode, press Dial EVELS page 4 page 5 PERATION to bring up the two-line display. MENU . The message STATION DEFAULTED Inter-Tel for photos). is displayed. ® Model 8664/8665/8668 User Guide...

  • Page 81: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 1 _______________________ 2 _______________________ 3 _______________________ 4 _______________________ ® Inter-Tel Model 8664/8665/8668 User Guide or the softkey ( SySp 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________...
  • Page 82 79.) The number of times a button is pressed twice to leave a space. Press the ) before the outside telephone num- to bring up the two-line display. MENU softkey repeatedly until the name is erased. Inter-Tel MENU ® Model 8664/8665/8668 User Guide...
  • Page 83 (For example, press programmed under the OR, Press appropriate speed-dial button ( ® Inter-Tel Model 8664/8665/8668 User Guide to bring up the two-line display. MENU Pgm 1- 5 to bring up the two-line display. MENU Pgm 1- 5 to bring up the two-line display.

  • Page 84: System Speed Dial

    MENU softkey is available and then press the SySp for the following options: MENU Displays the previous location code on the System Speed-Dial Returns to step 4 (above). Inter-Tel soft- SySp to view the num- ® Model 8664/8665/8668 User Guide...

  • Page 85: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press the Feat OR, Press ® Inter-Tel Model 8664/8665/8668 User Guide softkey is available and then press the Feat softkey and then dial softkey. Feat...

  • Page 86: Paging

    0 _______________________ 1 _______________________ 2 _______________________ 3 _______________________ 4 _______________________ NOTE: Although you can make pages from the Model 8664, 8665, and 8668, you can- not receive them. Making Pages To make pages: While in idle mode, press Dial and then select the desired page zone (0-9).

  • Page 87: Performing A "Hookflash" During A Call

    Press the softkey you want to program. Dial the feature code you want to store under that button. (Refer to default feature codes.) ® Inter-Tel Model 8664/8665/8668 User Guide ” D URING A softkey is available and then press the Feat to bring up the two-line display.

  • Page 88: Dss/Blf Buttons

    The associated extension is busy, or the associated feature is enabled. The extension is in Do-Not-Disturb. The extension has a call ringing in. The extension is causing a STATION OFF-HOOK system alarm. Inter-Tel ) are available. ® Model 8664/8665/8668 User Guide...

  • Page 89: Using Account Codes

    To disable the account code you set for your endpoint: While in idle mode, press Dial ® Inter-Tel Model 8664/8665/8668 User Guide softkey is available and then press the Feat to bring up the two-line display. MENU and then the account code. If the account code is not imme- .

  • Page 90: Screening Calls

    62), calls from voice mail may be unannounced, announce only, to accept the call. to replay the announcement. to send the call to voice mail. and then enter the extension number to forward the to refuse the call. Inter-Tel ® Model 8664/8665/8668 User Guide...

  • Page 91: Using Directories

    (“John Smith” and “*John Smith”). The entry without an aster- isk is a primary extension; the entry with an asterisk is a secondary extension. INTERCOM DIRECTORY *JOHN SMITH 67890 ® Inter-Tel Model 8664/8665/8668 User Guide 80.) EEE_STORE 4809619000 FEATURE DIRECTORY AGENT HELP page 79).
  • Page 92 7 Q P R S q p r s 8 T U V t u v ü û ù Ü ú 9 W X Y Z w x y z ÿ Returns endpoint to the state before entering IDS Activates the selection Inter-Tel ® Model 8664/8665/8668 User Guide...

  • Page 93: Basic Search

    OR, press BUTTON *The character available depends on the software version. ® Inter-Tel Model 8664/8665/8668 User Guide and dial MENU to select the Feature directory. If placing a call, choose IC DIRECTORY once to advance and twice to leave a softkey to backspace.

  • Page 94: Voice Mail Directory

    5666 66337777 enters “Jones.” BUTTON ) and Next (say “Next” or press to select it. to advance to the next character. For example, NUMBER OF TIMES BUTTON IS PRESSED & Inter-Tel ‘ ñ ® Model 8664/8665/8668 User Guide...
  • Page 95 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see ® Inter-Tel Model 8664/8665/8668 User Guide page 80). and see step to accept the name that is played.

  • Page 96: Programming Remote Feature Access

    To change the station password using remote programming, see Access. EATURE CCESS to bring up the two-line display. MENU . You hear a confirmation tone. Inter-Tel . You hear a con- Remote Feature ® Model 8664/8665/8668 User Guide...

  • Page 97: Remote Feature Access

    Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Dial Press to hang up. ® Inter-Tel Model 8664/8665/8668 User Guide . You can now use any of the following...

  • Page 98: Requesting Agent Help

    . If you hear repeating tones, the Agent Help feature is not . Your microphone is muted and you cannot be softkey Mute and then press the number that corresponds to the MENU option. Inter-Tel softkey. Feat ® Model 8664/8665/8668 User Guide...

  • Page 99: Working In Hunt Groups

    Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8664/8665/8668 User Guide ROUPS to bring up the two-line display. MENU Groups). The hunt group calls are routed to logged-in...
  • Page 100 Agent ID, if necessary. The display shows to bring up the two-line display. MENU . The display shows AGENT LOGIN ACD HG #. to log in to all of your ACD hunt groups at once. The display Inter-Tel ® Model 8664/8665/8668 User Guide...

  • Page 101: Ending An Acd Hunt Group Call

    If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8664/8665/8668 User Guide to bring up the two-line display. MENU to log out of all of your ACD hunt groups at...

  • Page 102: Using The Push-To-Talk Feature

    SING THE NOTE: This feature is not available on the Model 8664 or 8668 endpoint. The Push-to-Talk (PTT) feature allows Model 8665 users to broadcast and receive voice messages among the PTT group by broadcasting the message on a shared chan- nel, similar to the way a handheld, two-way radio operates.
  • Page 103 You may rejoin an active session by initiating a new PTT call. ® Inter-Tel Model 8664/8665/8668 User Guide softkey. The Mute Two-Way Radio? softkey. . The PTT broadcast prompt is displayed.
  • Page 104 ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 105: Using E-Mail Reader

    Changing Message Envelopes ......102 Voice Mail Flowchart (Advanced Mailbox)....103 ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 106: Introduction

    Using the voice mail directory (see NOTE: For a voice mail flowchart for standard mailbox users, see page page page page page page page page page page page page page page page ® Inter-Tel page 121. Model 8664/8665/8668 User Guide...

  • Page 107: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 100). ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 108: Using Your Advanced Mailbox

    27), you can use personal or system greetings page 44), the system announces how many new to cancel or return to the pre- to accept. For a voice mail flowchart for page 103. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 109: Setting Up Your E-Mail Password

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Model 8664/8665/8668 User Guide ASSWORD page...
  • Page 110 NUMBER OF TIMES BUTTON IS PRESSED & ‘ Inter-Tel at any time. page 99) is auto- space* ® Model 8664/8665/8668 User Guide...

  • Page 111: Accessing E-Mail Messages

    Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attending. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/ Sally_User/Inbox/Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8664/8665/8668 User Guide ESSAGES page 102). Then E-Mail Reader...
  • Page 112 49 for recording and delivery options. to forward a copy of the message to a fax desti- Inter-Tel at any time. to con- ® Model 8664/8665/8668 User Guide...

  • Page 113: Using Main Menu E-Mail Reader Count

    If E-Mail Reader Count is enabled, say “Disable” or press If E-Mail Reader Count is disabled, say “Enable” or press ® Inter-Tel Model 8664/8665/8668 User Guide to verify the number. The system announces to start over. to listen to the previous message.

  • Page 114: Accessing Fax Messages

    The system announces to start over. to listen to the previous message. to play the introductory message envelope (see to listen to the next message. to save the message. to delete the message. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 115: Recovering Deleted Messages

    • Say “Recover” or press OR, say “Recover” or press OR, Say “Purge” or press Hang up. ® Inter-Tel Model 8664/8665/8668 User Guide ESSAGES page for Message Options. to access undelete options. to recover a voice mail message. to recover an e-mail message.

  • Page 116: Changing Message Envelopes

    Per- to disable the entire envelope and return to the to accept the changes. to return to the Personal Options Menu. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 117: Voice Mail Flowchart (Advanced Mailbox)

    Delivery “Options” DELIVERY OPTIONS “Private” “Certified” “Priority” “Send” Send and Exit Hang Up ® Inter-Tel Model 8664/8665/8668 User Guide DVANCED AILBOX to return to the previous menu. Say PERSONAL OPTIONS Record “Greeting” “Primary” Greeting “Alternate” Greeting “System” Greeting (See Recording Options) Record Directory “Name”...
  • Page 118 ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 119: Learning More

    Default Feature Codes ....... . 110 ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 120: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). O FOR ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 121: Frequently Asked Questions (Faqs)

    How can I change the name displayed on my endpoint? Only your system administrator can change the user names assigned to extensions. What languages do the Model 8664, 8665, and 8668 endpoints support? Model 8664, 8665, and 8668 endpoints currently support American English only.
  • Page 122 P2P audio, consult your system administra- tor. Are accessories available for the Model 8664, 8665, and 8668 endpoints? Q14. Yes, accessories such as belt clips, chargers, and headsets are available from the Inter- A14.
  • Page 123 If you need further assistance, contact your local authorized Inter-Tel provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level. ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 124: Default Feature Codes

    *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME Endpoint Extensions Hunt Groups Attendant ODES ODES ACCESS CODE 92001-92208* 92000* 911 (999 in Europe) EXTENSION NUMBER 1000-1999 2000-2299 Inter-Tel NEW CODE NEW NUMBER ® Model 8664/8665/8668 User Guide...
  • Page 125 Message – Cancel Message Left Message – Cancel Message On Endpt Message – Silent Message Microphone Mute On/Off Page Program Buttons Program Station Password Queue (Callback) Request Record-A-Call Redial Redirect Call ® Inter-Tel Model 8664/8665/8668 User Guide ODES FEATURE CODE NEW CODE...
  • Page 126 Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Transfer To Hold Transfer To Ring FEATURE CODE NEW CODE ® Inter-Tel Model 8664/8665/8668 User Guide...
  • Page 127 NOTES ® Inter-Tel Model 8664/8665/8668 User Guide...
  • Page 128 ® Inter-Tel Model 8664/8665/8668 User Guide...

  • Page 129: Index

    26 power on 26 PTT (Push-to-Talk) 8 softkeys 10 up and down volume 8, 66 ® Inter-Tel Model 8664/8665/8668 User Guide Call line 11 Call Pickup (Reverse Transfer) 37 Call Waiting 33 Callbacks 30, 31 Calls ending ACD 87...
  • Page 130 Full Mailbox 44 Function Button 8, 10 General Care 3 Generating a Hookflash 73 Greetings 28 Handsfree Mode 32, 33 Headset Jack 11 Hold 35 Hookflash 73 Hunt Group Calls Enabled/Disabled 85 Hunt Groups 86 ® Inter-Tel Model 8664/8665/8668 User Guide...
  • Page 131 46 receiving 46 recording and sending voice mail messages 49 recovering deleted 101 Messaging, Remote 44, 64 Microphone 35, 41 Model 8664, illustration 4 Model 8665, illustration 5 ® Inter-Tel Model 8664/8665/8668 User Guide Model 8668, Illustration 6...
  • Page 132 Volume Buttons 8, 66 Volume Levels 66 Waiting Calls 33 What the Administrators Can Do for You 106 What You See and Hear 24 Working in Hunt Groups 85 Wrap-Up Timer 87 Zones, Page 72 ® Inter-Tel Model 8664/8665/8668 User Guide...
  • Page 133 OICE LOWCHART NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press MAILBOX ACCESS • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login”...
  • Page 134 Part No. 935.4522 Issue 11, March 2006 A:46/5633A...

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