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Comdial Imression 2022S Reference Manual

Digital communications system lcd speakerphone dxp series, dxp plus series, fx series
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DXP, DXP Plus , and FX Series
Digital Communications System
LCD Speakerphone
System Reference Manual
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MUTE
HOLD
TAP
ITCM
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unisyn05.cdr
COMDIAL
TRANS
CONF
SPKR
HOLD
TAP
MUTE
ITCM

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Summary of Contents for Comdial Imression 2022S

  • Page 1 DXP, DXP Plus , and FX Series Digital Communications System LCD Speakerphone System Reference Manual OPER SPKR MUTE HOLD ITCM unisyn05.cdr COMDIAL TRANS CONF SPKR MUTE HOLD ITCM...

  • Page 2: And Later

    Certified To The ISO 9001 Standard. ® Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.

  • Page 3: Table Of Contents

    GCA70–226 Contents Contents Section..........Page # Introducing The LCD Speakerphone.
  • Page 4 Contents GCA70–226 Placing Calls On Hold ....... . . 4–1 Holding Calls .
  • Page 5 GCA70–226 Contents 7.16 Setting Your Personal Ringing Tones ....7–15 7.17 Switching The Dialing Mode Between Pulse And Tone ......7–16 7.18 Using Background Music.
  • Page 6 Contents GCA70–226 10.11 Transferring The Attendant Calls To The Alternate Attendant Telephone....10–21 10.12 Using The Overflow Transfer..... . 10–22 10.13 Using The Digital Voice Announce Option .

  • Page 7: Introducing The Lcd Speakerphone

    GCA70–226 Introducing The LCD Speakerphone Introducing The LCD Speakerphone Using This Guide This user’s guide describes your LCD speakerphone and tells you how to use it. The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled Using Your Speakerphone Understanding The Display Abbreviations...

  • Page 8: Using Your Speakerphone

    Introducing The LCD Speakerphone GCA70–226 You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the chapter titled Programming Your Telephone For your convenience, a troubleshooting chart and a quick reference guide are included in the chapter titled 10 Troubleshooting Your Telephone If you operate an attendant station, you will use the special features...

  • Page 9: Introducing The Lcd Speakerphone

    GCA70–226 Introducing The LCD Speakerphone unisyn07.cdr Speaker Volume Control SPKR Button OPER SPKR MUTE Handset HOLD ITCM ITCM Button Microphone Opening Impression LCD Speakerphone COMDIAL Handset TRANSFER/ Speaker CONFERENCE TRANS CONF Button SPKR MUTE SPEAKER Volume Control Button INTERCOM Button...
  • Page 10 Introducing The LCD Speakerphone GCA70–226 Speakerphone User Guidelines • Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. • Background noise may prevent the sound-activated switches from operating properly.

  • Page 11: Understanding The Display Abbreviations

    GCA70–226 Introducing The LCD Speakerphone Understanding The Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition ACCT Account Stores a button that enables account code entry. ALERT Set Reminder Sets two reminder alerts that will sound at your station at specified times.
  • Page 12 Introducing The LCD Speakerphone GCA70–226 CALLBK “I will call back” (1) Has system call you when idle station is used. Call Back (2) Respond to a SOHVA call with a non-verbal message. CLEAR Clear Button Clears a programmed button. Clear Feature Cancels a currently active or engaged feature.
  • Page 13 GCA70–226 Introducing The LCD Speakerphone NoANS No Answer/Forwad Forwards calls that ring at your station but receive no answer. OPTION Options Selects interactive button features. OVER Override Overrides either a do-not-disturb condition or a busy condition at a station that you have called. PAGE Paging Zone When chosen as a feature, stores a...
  • Page 14 Introducing The LCD Speakerphone GCA70–226 TAKE Take A Send a non-verbal response to a Message SOHVA caller so he or she will know to take a message from an outside party. Voice Announce Inhibits your station from receiving a Block SOHVA.

  • Page 15: Knowing Your Speakerphone's Functions

    GCA70–226 Introducing The LCD Speakerphone Knowing Your Speakerphone’s Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.
  • Page 16 Introducing The LCD Speakerphone GCA70–226 Mute Button • Keeps the person on the line from hearing your conversation Programmable Buttons And Associated Status Lights • Allow you to store numbers for automatic dialing functions • Allow you to store telephone extension numbers for Direct Station Selection (DSS) •...

  • Page 17: Understanding What The Lights Mean

    GCA70–226 Introducing The LCD Speakerphone Understanding What the Lights Mean The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Next to a Direct Station Select (DSS) button: • Steady red = station is in use or in Do Not Disturb mode. •...
  • Page 18 Introducing The LCD Speakerphone GCA70–226 Above the HOLD button: • Fluttering red = message awaits pick up. • Winking green with repetitive off periods = a line is on hold at your station. Above the SPEAKER button: • On steady (with the telephone on hook and busy) = speakerphone mode is active.
  • Page 19 GCA70–226 Introducing The LCD Speakerphone Interactive Buttons COMDIAL Line Lights, DSS/BLF Lights (one for each button) TRANS CONF Speaker Mute Light Light SPKR MUTE Hold Light / Intercom Message Waiting Light Light HOLD ITCM dtech002 DigiTech LCD Speakerphone unisyn12.cdr Interactive Buttons...
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  • Page 21: Answering Calls

    GCA70–226 Answering Calls Answering Calls Answering Outside Calls A call that rings on an outside line will sound long, double-tone bursts and will flash the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset;...

  • Page 22: Answering Intercom Calls

    Answering Calls GCA70–226 • After you have answered an outside call at your station, your LCD will display HOLD and TRANS: 1. Press HOLD to place the call on hold at your station, —OR— press TRANS to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer.

  • Page 23: Answering Calls At Monitored Stations

    GCA70–226 Answering Calls Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

  • Page 24: Answering Night-Transferred Calls

    Answering Calls GCA70–226 Answering Night-Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone.

  • Page 25: Making A Call Pick-Up

    GCA70–226 Answering Calls Making A Call Pick-Up Often, the installer arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

  • Page 26: Responding To A Subdued Off-Hook Voice

    Answering Calls GCA70–226 Responding To A Subdued Off-Hook Voice Announcement Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver.

  • Page 27: Making Calls

    GCA70–226 Making Calls Making Calls Dialing Automatically This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.

  • Page 28: Dialing Manually

    Making Calls GCA70–226 Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset.
  • Page 29 GCA70–226 Making Calls • To automatically redial the last dialed number once a minute for 10 minutes, 1. If you hear a busy tone or ring no answer, press ARDL. 2. When called party answers, lift the handset (you must do this to disengage the redial feature).

  • Page 30: Using Line Groups

    Making Calls GCA70–226 Using Line Groups Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

  • Page 31: Waiting For A Line (Queuing)

    GCA70–226 Making Calls Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

  • Page 32: Making Intercom Calls

    Making Calls GCA70–226 Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone.

  • Page 33: Camping On At A Busy Station And Waiting For An Automatic Callback

    GCA70–226 Making Calls Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 34: Camping On At An Idle Station And Waiting For An Automatic Callback

    Making Calls GCA70–226 Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

  • Page 35: Sending A Call-Waiting Tone To A Busy Station And Waiting For An Answer (Call Waiting)

    GCA70–226 Making Calls Sending A Call-Waiting Tone To A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on line for an answer (you must be using the handset for this feature to work).

  • Page 36: Overriding A Call Or A Do Not

    Making Calls GCA70–226 3.10 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone.

  • Page 37: Making A Subdued Off-Hook

    GCA70–226 Making Calls 3.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. Your telephone provides a SOHVA interactive button for this purpose.
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  • Page 39: Placing Calls On Hold

    GCA70–226 Placing Calls On Hold Placing Calls On Hold Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, you can either pick up the held call at your telephone or another user can pick the call up at another telephone that shares the held call line with your telephone.
  • Page 40 Placing Calls On Hold GCA70–226 • To place a call on hold, 1. While on the call, press HOLD. • To retrieve a held call, 1. Press line button of the held call (with flashing light), —OR— press TAP. NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

  • Page 41: Handling Hold Recalls

    GCA70–226 Placing Calls On Hold Often, you will have more than one call on hold at your station. You know that you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call that you placed on hold.

  • Page 42: Parking Calls

    Placing Calls On Hold GCA70–226 Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.

  • Page 43: Handling Park Recalls

    GCA70–226 Placing Calls On Hold Handling Park Recalls When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated.
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  • Page 45: Transferring Calls

    GCA70–226 Transferring Calls Transferring Calls Transferring Calls—Screened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
  • Page 46 Transferring Calls GCA70–226 • If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. Press RECON to reconnect the call to your station. 2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits.

  • Page 47: Transferring Calls-Unscreened

    GCA70–226 Transferring Calls Transferring Calls—Unscreened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.

  • Page 48: Making A Hot Transfer

    Transferring Calls GCA70–226 Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).

  • Page 49: Transferring Calls Using Quick Transfer

    GCA70–226 Transferring Calls Transferring Calls Using Quick Transfer When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the Transfer/Conference button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location.
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  • Page 51: Conferencing Calls

    GCA70–226 Conferencing Calls Conferencing Calls Conferencing Telephones Together When you join your LCD speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 52 Conferencing Calls GCA70–226 • To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference.

  • Page 53: Using The Other Telephone Features

    GCA70–226 Using The Other Telephone Features Using The Other Telephone Features Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing. • To adjust the display contrast, 1. Press OPTIONS. 2.

  • Page 54: Blocking Voice-Announce Calls

    Using The Other Telephone Features GCA70–226 Blocking Voice-Announce Calls You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks subdued off-hook voice announcements. • To block voice-announced calls, 1. Press OPTIONS. 2. Press VAB. 3.

  • Page 55: Displaying Button Functions

    GCA70–226 Using The Other Telephone Features Displaying Button Functions (Button Query) You can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable buttons for special-purpose tasks and you need to remind yourself of the button’s feature.

  • Page 56: Entering Account Codes

    Using The Other Telephone Features GCA70–226 Entering Account Codes If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

  • Page 57: Entering Authorization Codes

    GCA70–226 Using The Other Telephone Features 7.7 Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system.

  • Page 58: Forwarding Calls

    Using The Other Telephone Features GCA70–226 • To unlock your telephone, 1. Press LOCK. 2. Dial your authorization code (remember, include any pauses that you inserted when you locked your telephone). Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone.

  • Page 59: Listening To A Call Over The Telephone Speaker (Group Listening)

    GCA70–226 Using The Other Telephone Features • To cancel call forwarding, 1. Press OPTIONS. 2. Press NEXT until the CFWD option appears. 3. Press CFWD. 4. Press CLR to disable call forwarding. 5. Press SPEAKER to end. Listening To A Call Over The Telephone Speaker (Group Listening) You can turn on the speaker in your LCD speakerphone while you have...

  • Page 60: Making A Call

    Using The Other Telephone Features GCA70–226 7.10 Making A Call Non-Private (Privacy Release) It is often the case that telephones will share line appearance for one or more lines. When a person in the group uses a line for which others have the same line appearance, the system keeps the call private (others cannot join the conversation by pressing the line button of the line being used).

  • Page 61: Monitoring A Conversation Between

    GCA70–226 Using The Other Telephone Features 7.11 Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook.

  • Page 62: Muting Your Telephone

    Using The Other Telephone Features GCA70–226 7.12 Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press the MUTE button.

  • Page 63: Sending A Paging Announcement

    GCA70–226 Using The Other Telephone Features 7.13 Sending A Paging Announcement Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers. All-call sounds the announcement through all telephones, while zone paging sounds the announcement only through those telephones located in a specific area.

  • Page 64: Setting A Do Not Disturb Condition

    Using The Other Telephone Features GCA70–226 7.14 Setting A Do Not Disturb Condition At Your Station This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed.

  • Page 65: Setting The Volume Control

    GCA70–226 Using The Other Telephone Features 7.15 Setting The Volume Control Your telephone has a rocker-type volume control. This is a multipurpose control that you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode.
  • Page 66 Using The Other Telephone Features GCA70–226 • There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire.

  • Page 67: Setting Your Personal Ringing Tones

    GCA70–226 Using The Other Telephone Features • To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME UP or VOLUME DOWN to adjust loudness.

  • Page 68: Switching The Dialing Mode

    Using The Other Telephone Features GCA70–226 7.17 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing.

  • Page 69: Using Background Music

    GCA70–226 Using The Other Telephone Features 7.18 Using Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.

  • Page 70: Using Direct Inward System

    NOTE: DISA is not recommended for use on loop start lines without disconnect supervision. While DISA will function, Comdial will not be liable for its performance under any condition where disconnect supervision is not provided.
  • Page 71 GCA70–226 Using The Other Telephone Features Comdial has taken reasonable steps in the design of all product features, including DISA, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.
  • Page 72 Using The Other Telephone Features GCA70–226 System Features Available To DISA Default Dialing Code Callers Account code entry Automatic route selection access Call waiting on busy Do not disturb override Intercom dialing/call announcing nnnn Message wait clear* Message waiting set* Personal speed dial* System speed dial Tracker access**...

  • Page 73: Using The Tracker Paging System

    GCA70–226 Using The Other Telephone Features 7.20 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 74 Using The Other Telephone Features GCA70–226 • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. Answer call and press TRF. 2. Dial extension number. 3.

  • Page 75: Using E And M Tie Lines

    GCA70–226 Using The Other Telephone Features 7.21 Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations.
  • Page 76 Using The Other Telephone Features GCA70–226 hang up (unscreened transfer). If the called party does not answer, the call will return to you after the transfer recall timer expires. NOTE: After transferring the call to the remote end of the E &...

  • Page 77: Call Forward Outside System

    GCA70–226 Using The Other Telephone Features • To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Hand up (lines remain lighted and in use until one or both outside parties disconnect). •...

  • Page 78: Mark Problem Line

    TAP. Join CFOS-forwarded party and CFOS destination in a conference call. Comdial has taken reasonable step in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.

  • Page 79: Using Automatic Set Relocation

    GCA70–226 Using The Other Telephone Features 7.24 Using Automatic Set Relocation If your installer has equipped your system with automatic set relocation, you can move your telephone to another location and be given a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.
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  • Page 81: Sending And Receiving Non-Verbal Messages

    GCA70–226 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Lighting The Message-Waiting Light The message waiting light lets a telephone user know you have a message for him or her. In addition to the message waiting light, leaving a message indication at a station that is a prime intercom, also causes the dial tone at that station to sound in a broken manner when the station user takes the telephone off-hook.
  • Page 82 Sending And Receiving Non-Verbal Messages GCA70–226 • To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial 3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off. NOTE: Only the person who sent the message and the person receiving the message can turn the indicator off.

  • Page 83: Sending Lcd Messages

    GCA70–226 Sending And Receiving Non-Verbal Messages Sending LCD Messages You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page.
  • Page 84 Sending And Receiving Non-Verbal Messages GCA70–226 LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) 8 –...

  • Page 85: Sending Response Messages

    GCA70–226 Sending And Receiving Non-Verbal Messages Sending Response Messages By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises.
  • Page 86 Sending And Receiving Non-Verbal Messages GCA70–226 • To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2.

  • Page 87: Programming Your Telephone

    GCA70–226 Programming Your Telephone Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial lengthy numbers using one or two buttons, • store and dial intercom numbers of frequently called telephones. •...
  • Page 88 Programming Your Telephone GCA70–226 Speed Dial Numbers (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) 9 – 2 LCD Speakerphone Reference Manual...

  • Page 89: Storing Speed Dial Numbers

    GCA70–226 Programming Your Telephone Storing Speed Dial Numbers To store an outside number as a speed dial number, follow the display prompts and proceed as follows: NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press OPTIONS. 2. Press NEXT until SDIAL option appears. 3.

  • Page 90: Storing Dss Numbers

    Programming Your Telephone GCA70–226 Storing DSS Numbers To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press OPTIONS. 2. Press NEXT until the DSS option appears. 3.

  • Page 91: Storing The Feature Buttons

    GCA70–226 Programming Your Telephone Storing The Feature Buttons If you find that you are using certain features often, you can create feature access buttons to make operation easier. You do this by selecting the feature you want to store from the options menu using the interactive buttons, and then storing it on a programmable button (see the instructions following these two pages).
  • Page 92 Programming Your Telephone GCA70–226 Park Button (PARK)—parks calls in preselected park orbit. Pick-Up Button (PCKUP)—allows you to pick up a call ringing elsewhere in your system. Privacy Release Button (PRIV)—releases privacy for current call. Saved Number Redial Button (SAVE)—redials the last number saved at this button location (good for short-term storage).

  • Page 93: Storing The Response Message Button

    GCA70–226 Programming Your Telephone Storing The Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer.

  • Page 94: Storing Access Codes

    Programming Your Telephone GCA70–226 You may save as many different fixed RESPONSE MESSAGE buttons as you need in order to respond instantly with the appropriate LCD message for any calling situation. • To store a fixed RESPONSE MESSAGE button, 1. Press INTERCOM. 2.

  • Page 95: Setting A Reminder Alert

    GCA70–226 Programming Your Telephone Setting A Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events (a daily 10:00 meeting or a daily conference call, for example) or occasional events (classroom training, appointments, etc.).
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  • Page 97: Using The Attendant Features

    GCA70–226 Using The Attendant Features Using The Attendant Features 10.1 Creating The LCD Messages System users send and receive non-verbal messages for display on their LCD speakerphones. Users send these messages so that callers will know their status when the callers get no answer. Or system users use a message to respond to a subdued off-hook voice announcement.
  • Page 98 Using The Attendant Features GCA70–226 • To store the LCD messages, proceed as follows: 1. Write your messages on the chart on page 10–4 (each message can have up to 16 characters). 2. Use the letter code table on page 10–3 to assign a number to each character.
  • Page 99 GCA70–226 Using The Attendant Features Letter Code Table For LCD Messages Character Code Character Code Character Code SPACE “ LCD Speakerphone Reference Manual 10 – 3...
  • Page 100 Using The Attendant Features GCA70–226 LCD Message List Msg. Message Text Letter Codes — Sample 73 24 64 74 56 35 Back at Call Ask them to hold Take a message I will call back * System generated message—you can store a custom message in its place as needed.

  • Page 101: Disabling A Station

    GCA70–226 Using The Attendant Features 10.2 Disabling A Station You can disable a station and make it unavailable for system use if it becomes unusable for some reason. • To disable a station, 1. Press INTERCOM. 2. Dial 5 2. 3.

  • Page 102: Disabling A Telephone Line

    Using The Attendant Features GCA70–226 10.3 Disabling A Telephone Line You can disable a line and make it unavailable for system use if it becomes unusable for some reason. • To disable a line, 1. Press INTERCOM. 2. Dial 3 2. 3.

  • Page 103: Naming The System Telephones

    GCA70–226 Using The Attendant Features 10.5 Naming The System Telephones You can assign a name that is either a personal name or a group name to each system telephone. This name can be up to seven letters in length and will show up in the user’s display and/or in the called party’s display. You can compose a valid name from any alpha-numeric character;...
  • Page 104 Using The Attendant Features GCA70–226 Letter Code Table For Station Names Character Code Character Code Character Code SPACE “ 10 – 8 LCD Speakerphone Reference Manual...
  • Page 105 GCA70–226 Using The Attendant Features Station Name Record Sheet (Copy this sheet if you need more record space.) Ext. Station Name Letter Codes — 73 24 64 74 56 35 Sample LCD Speakerphone Reference Manual 10 – 9...
  • Page 106 Using The Attendant Features GCA70–226 Station Name Record Sheet (Copy this sheet if you need more record space.) Ext. Station Name Letter Codes 10 – 10 LCD Speakerphone Reference Manual...

  • Page 107: Naming The Telephone Lines

    GCA70–226 Using The Attendant Features 10.6 Naming The Telephone Lines You can assign names to lines to aid users in identifying the proper line to use. A line name can be up to seven letters in length and will show up in the user’s display.
  • Page 108 Using The Attendant Features GCA70–226 Letter Code Table For Line Names Character Code Character Code Character Code SPACE “ 10 – 12 LCD Speakerphone Reference Manual...
  • Page 109 GCA70–226 Using The Attendant Features Line Name Record Sheet (Copy this sheet if you need more record space.) Line Line Name Letter Codes — 73 24 64 74 56 35 Sample LCD Speakerphone Reference Manual 10 – 13...

  • Page 110: Printing Station Message Detailed

    Using The Attendant Features GCA70–226 10.7 Printing Station Message Detailed Accounting (SMDA) Reports The system collects detailed call activity data for all stations and makes this available to you in various SMDA reports printed on the system’s printer. The all records report includes all stored records and is not sorted by any particular group as are the station, line, and account reports.
  • Page 111 GCA70–226 Using The Attendant Features • To obtain station reports with call information sorted by stations, 1. Press INTERCOM. 2. Dial 8 2. 3. Dial 2. 4. Enter station number, —OR— dial # for all stations. 5. Dial # to start printout. •...
  • Page 112 Using The Attendant Features GCA70–226 • To obtain a printout of the automatic report (if programmed) regardless of time and date set by installer), 1. Press INTERCOM. 2. Dial 8 2. 3. Dial 6. 4. Dial # to print automatic report. •...

  • Page 113: Transfer Of Ringing Mode

    GCA70–226 Using The Attendant Features 10.8 Setting The Night Transfer Of Ringing Mode You can enable an operating mode that automatically transfers all incoming calls to a particular telephone or group of telephones for answering. • To enable or disable the night transfer of ringing mode, 1.

  • Page 114: Setting The System Clock

    Using The Attendant Features GCA70–226 10.9 Setting The System Clock The system clock provides a date and time for display at LCD speakerphones connected to the system. • To program the system clock for current date and time, 1. Press INTERCOM. 2.
  • Page 115 GCA70–226 Using The Attendant Features 5. Dial code to make your speed dial route selection choice from the following list: NOTE: If the code for the desired line is less than three digits, dial # once after you dial the line code. (For example, dial 1# for line 1 or 19# for line 19.) dial 1#–99# to select lines 1–99 dial 1#–99# to select lines 1–99 dial 100–128 to select lines 100–128...
  • Page 116 Using The Attendant Features GCA70–226 System Speed Dial Record Sheet (Copy this sheet if you need more record space.) Line Number Loc Line Number Line Number 10 – 20 LCD Speakerphone Reference Manual...

  • Page 117: Transferring The Attendant Calls To The Alternate Attendant Telephone

    GCA70–226 Using The Attendant Features 10.11 Transferring The Attendant Calls To The Alternate Attendant Telephone The system installer can arrange for another telephone to serve as an alternate attendant location. You can transfer all calls that would ring at your telephone to this alternate attendant telephone whenever you wish to do so.

  • Page 118: Using The Overflow Transfer

    Using The Attendant Features GCA70–226 10.12 Using The Overflow Transfer By using this feature during peak calling periods, calls that normally ring at your station will also ring at the overflow station. If the installer has programmed the OVERFLOW feature access button, you can press this button to select overflow transfer.
  • Page 119 GCA70–226 Using The Attendant Features Because of the time constraints, it is a good practice to script your messages ahead of time so that you can read them aloud in a clear and concise manner as you store them in the DVA memory. As the number of calls increase, you can add more DVAs to handle the additional callers.
  • Page 120 Using The Attendant Features GCA70–226 • To play a previously recorded DVA message, 1. Press INTERCOM. 2. Dial 3. Dial 2. 4. Dial 10–43 to choose message type (see Table Of Messages on pages 10–26 and 10–27 for message type list). 5.
  • Page 121 GCA70–226 Using The Attendant Features Dial to deny delete. 6. Dial 10–43 to choose next message type to delete. • To completely erase all DVA messages (format the DVA), 1. Press INTERCOM. 2. Dial # 0 S 0 6. 3. Dial 5. 4.
  • Page 122 Using The Attendant Features GCA70–226 Table Of DVA Messages Record DVA messages (types 10 through 25) here. (Copy this sheet if you need more record space.) Number* Message Type Message Welcome Greeting 1 Welcome Greeting 2 Welcome Greeting 3 Welcome Greeting 4 Day Main Menu 1 Day Main Menu 2 Day Main Menu 3...
  • Page 123 GCA70–226 Using The Attendant Features Table Of DVA Messages Record DVA messages (types 26 through 43) here. (Copy this sheet if you need more record space.) Message Type Message Number* Recall Busy 1 Recall Busy 2 Recall Busy 3 Recall Busy 4 Please Hold Password Prompt Account Code...

  • Page 124: Using The Special Attendant Buttons

    Using The Attendant Features GCA70–226 10.14 Using The Special Attendant Buttons In addition to the many feature buttons the system can make available to any station, the DXP provides the attendant position with several special-purpose feature buttons to enhance call processing. These special-purpose buttons are described below: Alternate Button: When an attendant presses this button, all calls normally routed to his or her telephone are then routed to an alternate...
  • Page 125 GCA70–226 Using The Attendant Features • To forward all calls to an alternate attendant, 1. Press the installer-programmed ALTERNATE button. If an alternate attendant is programmed, the light next to the ALTERNATE button will illuminate and the LCD will indicate the location of the alternate attendant.
  • Page 126 Using The Attendant Features GCA70–226 • To determine how many calls are queued at the attendant position and awaiting service (on hold, parked, or ringing), 1. Press the installer-programmed QUEUE button. The display will indicate how many calls are in the ring queue and the hold queue, respectively.

  • Page 127: Viewing The System Status Log

    GCA70–226 Using The Attendant Features 10.15 Viewing The System Status Log The system status log gives you information about the status of your system. Status log entries include: system reset, parity (port number), (port number) removed, manual reset, and software reset. Your installer must program a SYSTEM STATUS button on your telephone to provide you with access to the log display.

  • Page 128: Operating Your Telephone With A Dss/Blf Console

    Using The Attendant Features GCA70–226 • To display the number of entries in the log, 1. Press the # button at any time. • To exit the log viewing mode, 1. Either press the SPEAKER button, press the hookswitch, or wait for the 15-second timeout.

  • Page 129: Telephone With A Dss/Blf Console

    GCA70–226 DSS/BLF Console Operating Your Telephone With A DSS/BLF Console 11.1 Operating Your Telephone With A DSS/BLF Console The model DU32X (Impression) or DD32X (DigiTech) DSS/BLF console has additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
  • Page 130 DSS/BLF Console GCA70–226 DD32X DSS/BLF Console 11 – 2 LCD Speakerphone Reference Manual...

  • Page 131: Troubleshooting Your Telephone

    GCA70–226 Troubleshooting Your Telephone Troubleshooting Your Telephone Symptom Possible Cause INTERCOM light flashing Your messaging is set. Press INTERCOM, then dial # 02 and hang Station is ringing with ringer off. HOLD light flashing with no line on Another telephone has activated your hold.
  • Page 132 This page remains blank intentionally.

  • Page 133: Publication Index

    GCA70–226 Index Publication Index Access Codes, Storing ........9–8 Account Codes .
  • Page 134 Index GCA70–226 Camping On At A Busy Station And Waiting For An Automatic Callback ......3–7 Camping On At A Busy Station And Waiting For An Answer .
  • Page 135 GCA70–226 Index Handing Hold Recalls ........4–3 Handling Park Recalls .
  • Page 136 Index GCA70–226 Naming The System Telephones ......10–7 Naming The Telephone Lines ......10–11 Night Transfer Of Ringing, Setting The.
  • Page 137 GCA70–226 Index Saved Number Redial........3–2 Sending A Paging Announcement .
  • Page 138 Index GCA70–226 Telephone Line, Disabling A ......10–6 Tracker Paging System, Using The ......7–21 Transfer, Making A Hot .

  • Page 139: Appendix A (Quick Reference Guide

    GCA70–226 Quick Reference Guide Appendix A Quick Reference Quide The charts in this appexdix provide you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Section 9.6 describes a method to program these codes on your telephone at un- used programmable buttons.
  • Page 140 Quick Reference Guide GCA70–226 Button Feature Enable Code Disable Code Mnemonic Call Park, Orbit INTERCOM PARK 1–9 91–99 (91–99) Call Park, Pick INTERCOM # PARK 1–9 (91–99) Call Pick Up, INTERCOM DPKUP Directed 4 + extension no. Call Pick Up, INTERCOM # 4 GPKUP Group...
  • Page 141 GCA70–226 Quick Reference Guide Button Feature Enable Code Disable Code Mnemonic Line Pick Up From Any INTERCOM 69 TAFS Station, All Zones Meet Me Answer INTERCOM 78 MMEPG Page INTERCOM INTERCOM #3 Message Waiting MSGWT 3 + extension no. + extension no. Message Wait # 00 Retrieval...
  • Page 142 Quick Reference Guide GCA70–226 Button Feature Enable Code Disable Code Mnemonic INTERCOM # Station Lock LOCK 04 + code Tracker Page, INTERCOM TRACK Send Tracker Page, INTERCOM # 8 Receive + orbit code INTERCOM # INTERCOM # Tracker Page, Use INTERCOM Volume Save VOLSV...
  • Page 143 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
  • Page 144 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–226.06 2/97...

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