Comdial Digitech 7700S Series User Manual
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Comdial Digitech 7700S Series User Manual

Dxp digital communications system
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DXP
Digital Communications System
System User's Guide
For DigiTech Telephones
IICOMDlAi

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Summary of Contents for Comdial Digitech 7700S Series

  • Page 1 Digital Communications System System User’s Guide For DigiTech Telephones IICOMDlAi...
  • Page 2 This user’s guide is applicable for the following telephone models: 77OOS-** Rev A through H 7714S-** Rev A through H 7714X-** Rev A through H...

  • Page 3: Table Of Contents

    Table Of Con tents Table Of Contents Using This Guide ........Knowing Your Telephone ......Understanding What The Lights Mean ....Using Your Speakerphone ......Using Your Telephone To Answer Calls ....Answering Outside Calls ......Answering Intercom Calls ......Answering Calls At Monitored Stations .....
  • Page 4 Table Of Contents Table Of Contents - continued Momtoring A Conversation Between Two Telephones . . 46 Muting Your Telephone ......Sending A Paging Announcement ....Setting A Do Not Disturb Condition At Your Telephone 50 . Setting Your Personal Ringing Tones ....Switching The Dialing Mode Between Pulse And Tone .

  • Page 5: Using This Guide

    Usina This Guide Using This Guide To help you use your telephone to its fullest capacity, this comprehen- sive user guide describes your telephone and tells you how to use it. The introductory sections help you become familiar with the controls and indicators on your telephone.

  • Page 6: Knowing Your Telephone

    Knowing Your TeleM?one Krzowing Your Telephone The DigiTech telephones used with the DXP digital communications system provide many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display - LCD) - Displays time, day, and date when telephone is idle - Keeps you apprised of the status of your telephone - Provides programming prompts...
  • Page 7 Knowing Your Telephone Speaker - Sounds distant party’s voice - Sounds ringing and call progress tones Speaker Button (SPKR) - Turns your speaker on or off - Disconnects a call when your handset is on-hook - Ends or cancels programming TAP Button (must be preprogrammed for either function) - Recalls dial tone or activates host system features by generating a hookflash signal...

  • Page 8: Understanding What The Lights Mean

    Understanding What The Lights Mean UFderstanding What the Lights Mean The lights on your telephone let you know the status of lines, features, and intercom. Light Indications Location Indication Next to a Direct Station Steady red = station is in use. Select (DSS)/Busy Lamp Flashing red = station is receiving a Field (BLF) button...
  • Page 9 Understanding What the Lights Mean - * Loudspeaker Ught * Mute Light ‘Lights for Programmable Buttons - DSSIBLF c3El000~ Intercom Ught Typical DigiTech Telephone (7714X- ** shown)

  • Page 10: Using Your Speakerphone

    Using Your Speakerphone using Yqur Speakerphone A speakerphone gives you the freedom to use your telephone without lifting the handset. After initial contact is made, you can carry on a telephone conversation and still be free to do other things. Whenever the instructions “Lift the handset to talk”...
  • Page 11 Using Your Speakerphone /Telephone Speaker ,Volume Control /SPKR Button Speak Toward y Microphone Opening...

  • Page 12: Using Your Telephone To Answering Calls

    Using Your Telephone To Answer Calls Answering Outside Calls A call that rings on an outside line sounds long single tone bursts and lights the line status light. The light flashes red for any ringing line. When you hear outside ringing (long single tone bursts) and observe a flashing light, answer the call as follows: press button of ringing line (the one with the flashing light), lift handset to talk.
  • Page 13 Using Your Telephone To Answer Calls Note: If your telephone is arranged to automatically answer a ring when you lift the ha&set, you ah not need to press the group intercom button. Also, if the programmer has not arrangedfor your telephone to answer group in- tercom calLr, you will not be able to do so.

  • Page 14: Answering Calls At Monitored Stations

    Using Your Telephone To Answer Calls Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this but- ton to monitor the status of that telephone and you can press the button to make a call to it if you wish.

  • Page 15: Answering Night Transferred Calls

    Using Your Telephone To Answer Calls Answering Night Transferred Calls The attendant can place the system in the night transfer (of ringing) mode of operation. In this mode, the only telephones that ring on in- coming calls are those that are installer-programmed to do so. Additionally, the system can be installer-programmed into night answer zones (up to four) with a loud bell associated with each zone.

  • Page 16: Making A Call Pick-Up

    Using Your Telephone To Answer Calls flaking 4 Call Pick-Up Often, telephones are arranged together in a user group by the system installer. When your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know that telephone’s extension number.
  • Page 17 Using Your Telephone To Answer Calls...

  • Page 18: Responding To A Secure Off-Hook

    Using Your Telephone To Answer Calls Responding To A Secure Off-Hook Voice Anizouncement Your telephone may be arranged by your system installer to receive a Secure Off-Hook Voice Announcement (SOHVA) while you are busy on another call. The SOHVA announcement consists of several short tone bursts and then an announcement that you hear in your handset receiver.
  • Page 19 Using Your Telephone To Answer Calls Programmable Buttons (May include pre- programmed message Handset Off-Hook AW21...

  • Page 20: Using Your Telephone To Make Calls

    Using Your Telephone to Make Calls Dialing Manually You can press a line button to select a line and use the keypad to dial a number over that line. If your telephone has been given a prime line feature when it was installed, it will automatically select the line for you to use when you lift the handset.
  • Page 21 Using Your Telephone To Make Calls press preprogrammed button (remember, line selection is usually a part of the stored speed dial number), dial keypad button 0 - 9, press installer-programmed SHIFT button then press preprogrammed button (to choose number stored at a second level at that button).

  • Page 22: Redialing

    Using Your Telephone to Make Calls If the last number you have called is busy or is not answering, you have several options for automatically redialing the number. You can redial it once; initiate a repeated redialing of it using an installer-programmed button;...
  • Page 23 Using Your Telephone To Make Calls You can save the first 16 digits of the last manually dialed number and redial it later if you wish; however, you can store only one 16-digit number at a time in this manner. To store the number before you hang up, press any programmable button that is not now programmed for any other purpose,...

  • Page 24: Using Line Groups

    Using Your Telephone to Make Calls Using Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines (up to 16 lines may be available for your use). Your system administrator can tell you how your system is arranged.
  • Page 25 Using Your Telephone To Make Calls ‘9 80 - 89 -60 - 64 ’ ITCM Button...

  • Page 26: Waiting For A Line (Automatic Camp-On)

    Using Your Telephone to Make Calls Waiting For A Line (Automatic Camp-On) When a line that you wish to use is busy, you can place your telephone in a camp-on mode and wait for that line to become idle. When it be- comes idle, your telephone will ring.
  • Page 27 Using Your Telephone To Make Calls...

  • Page 28: Making Intercom Calls

    usmng lelephone to Make Calls your Making Intercom Calls You can dial an intercom call manually from the keypad or automat- ically using a direct station select (DSS) button that you have pre- viously programmed. There are two ways to make an intercom call. One way is to sound your voice at the called telephone (voice calling);...
  • Page 29 Using Your Telephone To Make Calls dial feature code, personal intercom number or group intercom number, lift handset (or press SPKR on speakerphones) when called party answers. - DSS Buttons (preprogrammed by you> Dialing 0000 , ITCM Button ooooE3 AM219...

  • Page 30: Camping On To Another Telephone And Waiting For An Automatic Callback

    Using Your Telephone to Make Calls Camping. On To Another Telephone And Waiting For An Automatic Callback If the pemonal or group intercom number you have called is busy or I ,: rings with no answer, you can have the system ring your telephone when the number becomes available.
  • Page 31 Using Your Telephone To Make Galls Handset Off-Hook , Hang up for automatic callback , Remain on line for call waiting...

  • Page 32: Overriding A Call

    Using Your Telephone to Make Calls qverriding A Call If the telephone that you have called is busy, you can break into the con- versation at that telephone if your telephone has the executive override feature. When you override a do not disturb condition at another sta- tion, the condition remains disabled until that station user i-e-enables it.
  • Page 33 Using Your Telephone To Make Calls...

  • Page 34: Making A Secure Off-Hook Voice Announcement

    Using Your Telephone to Make Calls Making A Secure Off-Hook Voice Announcement You can make a voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. Your announcement is made as a secure off-hook voice announcement (SOHVA) that only the called party can hear.
  • Page 35 Using Your Telephone To Make Gills I Programmable Buttons (may include installer- programmed SOHVA enable button)

  • Page 36: Using Your Telephone To Place Calls On Hold

    Using Your Telephone To Place Calls On Hold Hplding Calls You can place any call on hold (including conference calls) and pick it up a short time later. With a regular hold, you can pick up the held call at your telephone or at another telephone if it shares the held call line with your telephone.
  • Page 37 Using Your Telephone To Place Calls On Hold To display and retrieve held calls, press and release HOLD repeatedly to display identity of each held call, press TAP to retrieve displayed call. To place a call on hold in a park orbit for retrieval at any system telephone, while on the call, press ITCM ?(t, dial code 91- 99 for park locations (or orbits) l-9,...

  • Page 38: Using Your Telephone To Transfer Calls

    Using Your Telephone To Transfer Calls Trgnsferring Calls Transferring calls is the process of answering a call at your telephone and sending it to another telephone. You can do this in one of three ways. If you first identify the caller to the party to receive the transfer, thus giving that user the opportunity to review the call, you have made a screened transfer.
  • Page 39 Using Your Telephone To Transfer Calls NOTE: Unscreened tran@rs automatically ccunp-on at bury telephones a@ wait to be amwered. Each camp on call automatically rings the telephone as soon as a current call becomes idle. To hot transfer a call, 0 answer calI, ! ’...

  • Page 40: Using Your Telephone For Conference Calls

    Using Your Telephone For Conference Calls Cqnferencing Calls Together Conferencing is when your telephone is joined together with several other telephones on the same call. You can make conference calls that encompass up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 41 Using Your Telephone For Gonrefence Galls To drop out of a conference call between you and two outside lines and leave them in an unsupervise4i conference, dial # and hang up handset. NOTE: Conference volume levek behveen these lines : ., . :.;. :: are dependent upon the trammission level qua&...

  • Page 42: Using The Other Telephone Features

    Using The Other Telephone Features A@sting The Display Contrast (LCD Speakerphones) Whenever your telephone is not in use, you can adjust the contrast of the display to darken or lighten it for best viewing. To adjust the display contrast while the telephone is not in use, press an intercom button, dial*+K5, dial l-8 for contrast level (1 = lightest, 8 = darkest).

  • Page 43: Blocking Voice Announce Calls

    Using The Other Telephone Features Blocking Voice Announced Calls You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks secure off-hook voice announcements as well. NOTE: Your telephone may include an installer-programmed button that you may press to block and unblock voice announced calLF.

  • Page 44: Entering Account Codes

    Using The Other Telephone Features Entering Account Codes If your system is arranged for account code entry to enhance the SMDA reports, you may be asked to enter an account code before calling a number or after answering one. Code entry is voluntary. If you do not enter a code, the call will still go through.
  • Page 45 Using The Other Telephone Features Programmable Buttons (may include installe , ITCM Button...

  • Page 46: Forwarding Calls

    Using The Other Telephone Features Forwarding Calls You can forward calls that normally ring at your telephone to another station’s personal intercom number, or your can forward them to a group intercom number if you wish. You can forward all calls or just those that ring your prime line or your personal intercom.
  • Page 47 Using The other Telephone Features Programmabl Buttons (may include Install programmed forward buttons “9 Button...

  • Page 48: Making A Call Non-Private

    Making A Call Non-Private You can make a call non-private using an installer-programmed PRIVACY button. When a call is non-private, other telephones that share the same line can join the call. Privacy returns when the call is completed. To do this while on a call, press installer-programmed PWACY button.
  • Page 49 Using The Other Telephone Features , Programmable Buttons (may include installer- programmed privacy button) Ah23...

  • Page 50: Momtoring A Conversation Between Two Telephones

    Using The Other Telephone Features Monitoring A Conversation Between Two Telephones (Service Observing) If your telephone provides the service observing feature, you can use it to monitor activity and an on-going conversation at another telephone in an undetected manner. You can use this feature while you’re on- hook or off-hook.

  • Page 51: Muting Your Telephone

    Using The Other Telephone FeatUreS Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the distant par&y. For example, if someone comes into your offlice to talk to you and you do not want to interrupt the distant party, press thq. MUTE button.

  • Page 52: Sending A Paging Announcement

    one utner Telephone Features usrng Sending A Paging Announcement You can make a public announcement to all parts of or to a portion of your system location. Your system might provide either an all-call paging feature or a zone paging feature that you access by dialing spe- cial codes.
  • Page 53 Using The Other Telephone Features 70 = Zone 1 (All Call at default) 7Ae;tZ;ees 2 - 8 (RepI; to a page) ITCM Button c30000...

  • Page 54: Setting A Do Not Disturb Condition At Your Telephone

    Using The Other Telephone Features Setting A Do Not Disturb Condition At Your Telephone This feature keeps calls from ringing at your telephone and makes it ap- pear to be busy to intercom calls. The Do Not Disturb button that is in- staller-programmed on your telephone provides this feature.

  • Page 55: Setting Your Personal Ringing Tones

    Using The Other Telephone Features Setting Your Personal Ringing Tones You can choose one of four different ring tones for your telephone when it rings. Often, when several telephones are located closely together, each user chooses a different personal ring tone. If an installer-progratnmed button is available at your SILENT...

  • Page 56: Switching The Dialing Mode Between Pulse And Tone

    Using The Other Telephone Features Switching The Dialing Mode Between Pulse And Tone If your local telephone service is pulse (rotary dialing), your telephone is arranged to dial in this manner when installed. If you need to send tones during a dialing sequence (e.g.; to send bank-by-phone tones, etc), you can convert to tone while dialing.

  • Page 57: Using Background Music

    Using The Other Telephone Features Using Background Music If background music is supplied by the telephone system, you can turn it on at your telephone speaker. Background music automatically turns off during calls. Two different music sources may be available for your use depending upon how your telephone system was installed.

  • Page 58: Sending And Receiving Non-Verbal Messages

    Sending And Receiving Non-Verbal Messages Message Waiting Light If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message wait- ing light (above HOLD) of any other telephone and cause dial tone at that telephone to sound in a broken manner.
  • Page 59 Sending And Receiving Non-Verbal Messages ITCM Button AW239 ‘HOLD Button...

  • Page 60: Lcd Messaging

    Sending And Receiving Non-Verbal Messages LCD Messaging You can arrange for a system-supplied message to be received and dis- played by a calling LCD speakerphone when you ate not able to answer a call. This feature will remain active until you turn it off. If your telephone is an LCD speakerphone, it will also display the message, giving information on your telephone status.
  • Page 61 Sending And Receiving Non- Verbal Messages LCD MESSAGE LIST (Write Attendant Provided Response Messages Here)

  • Page 62: Message Deposit

    Sending And Receiving Non- Verbal Messages Message Deposit You can call an LCD speakerphone and arrange for a system-supplied message to be shown on its display. This message is for the called party to read if she or he is unable to answer your call. Your telephone may provide a UNIVERSAL MESSAGE button for this purpose or you can pre-program a MESSAGE RESPONSE button on your telephone and use it for depositing messages.
  • Page 63 Sending And Receiving Non- Verbal Messages Display (Shows message before deposit by # button) Programmable Buttons (May include installer- programmed Universal Message button or user programmed Response Message button)

  • Page 64: Programming Your Telephone

    Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: dial intercom numbers, lengthy or frequently used numbers, and feature codes using one or two buttons, You can store numbers for speed dialing at the following locations: at any programmable button that is not now assigned as afixed feature button or SHIFT button by the system installer, on a secondary level under a DSS button, a feature button, a line...
  • Page 65 Programming Your Telephone Personal Speed Dial Number (Upper Button Grouping) Personal Speed Dial Numbers (Keypad Button Grouping) Personal Speed Dial Numbers (Lower Button Grouping) Hint - To record both first and second level storage, write both numbers on the same record line.

  • Page 66: Storing Dss Numbers

    Programming Your Telephone Storing DSS Numbers To stow an intercom number as a DSS number, proceed as follows: press ITCM, dial +k 4+ 3, press programmable button to choose DSS location, dial extension number, press next location button and store next DSS number, repeat the previous step until all DSS numbers are stored, press SPKR to end.
  • Page 67 Programming Your Telephone ,Programmable Buttons (Typical DSS storage locations) /Programmable Buttons ITCM Button L SPKR Button...

  • Page 68: Storing Personal Speed Dial Numbers

    Programming Your Telephone Storing Personal Speed Dial Numbers (outside num- bers and feature codes) To store an outside number as a personal speed dial number, . press ITCM, dial+tl, press programmable button or keypad button to choose storage location, press line button to select line to dial out on, dial any number (up to 16 digits long - include +N and # if needed), NOTE: You may need a pause between numbers to cwnpensate for differences in reqome time between your system and the host system (ask your atten-...
  • Page 69 Programming Your Telephone 3\ I, /Programmable ’ Buttons (Personal Speed Dial Locations) *Programmable Buttons (Persor Speed Dial TRAI Locations) But-h ‘Programmable Buttons (Person Speed Dial Locations) ITCM Button L SPKR Button...

  • Page 70: Storing The Response Message Button

    Programming Your Telephone Storing The Response Message Button The response message button allows you to make a non-verbal response to a SOHVA call. The response appears in the display of the calling telephone. To select the response message button, proceed as follows: .
  • Page 71 Programming Your Telephone RESPONSE MESSAGE LIST (Write Attendant Provided Response Messages Here)
  • Page 72 Display Summary The displays shown on your telephone during operation are sum- marized in this section. When Displayed Display Type Automatic Callback When waiting for a busy telephone to signal that it has become idle, the dis- play shows that the feature is active. Call Costing When you push HOLD button after Call Forward...

  • Page 73: Understanding The Lcd Displays

    Understanding The LCD Displays When Displayed Display Type Calling Station The display shows intercom number or I”“] name of calling telephone. It flashes in right comer of display when ringing. Dialed Numbers The display will show all dialed num- bers or names along with any dialed co&s.
  • Page 74 Understanding The LCD Displays When Displayed Display Type Last Number Redial When last number dialed is redialed. display shows selected line, then dis- play shows dialed number. LCD Messaging Tue 1 3:05 Back At XX:XX xX:xX = user-entered time Line Queuing When queuing for a line, the display will show the queuing arrangement.
  • Page 75 Understanding The LCD Displays When Displayed Display Type Paging Display for zone paging (paging some pz&F-j ~z2en~~ornme) ~!ZeZ,13ZZgoT~~at.ing Programming for StationSpeed Dialing After you press ITCM S t 1, this ap- Location pears in the display. After you enter location, this appears in Preselect display.

  • Page 76: Using Your Quick Reference Guide

    Using Your Quick Reference Guide This quick reference guide provides you with a list of the feature dial- ing codes used on the DXP digital communications system.

  • Page 77: Glossary Of Terms

    Glossary Of Terms Glossary All-call paging: Paging through the intercoms of all stations in the sys- tem. Answer button: An installer-programmed button that allows a user to answer a call that is audibly ringing at his or her station (it is possible for more than one call to be ringing at the same time;...
  • Page 78 Glossary Of Terms Exclusive hold: Only the telephone placing the call on hold can retrieve it. Executive override: Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. Group intercom number: A number that is available for use by several stations.
  • Page 79 Glossary Of Terms Personal ringing tones: A telephone can be arranged to ring in one of four distinctive tones. Prime line: A line designated to a particular telephone and automat- ically selected when the handset is lifted. Programmable buttons: Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.
  • Page 80 Glossary Of Terms Voice call: A verbal intercom call. Voice announce blocking: A telephone can be set to block voice calls sent to it over the speaker. Zone paging: Paging through the intercoms of some stations or depart- ments in the system.

  • Page 81: Index

    Index Publication Index Account Codes, Entering .................. 40 Adjusting The Display Contrast................ 48 Answering Calls At Monitored Stations ............10 Answering Intercom Calls.................. 8 Answering Night Transferred Calls ..............ll Answering Outside Calls..................8 Autodial Numbers. Storing ................62 Automatic Callback..
  • Page 82 Index Knowing Your Telephone................... 2 LCD Displays, Understanding The..............68 LCD Messaging ....................56 Line Groups, Using ................... 20 Lock Feature ...................... 16 Making A Call Non-Private................44 Making A Call Pick-Up ..................12 Making A Secure Off-Hook Voice Announcement........... 30 Making Calls .....................
  • Page 83 Index Responding To A......14 Secure Off-Hook Voice Announcement, Sending A Paging Announcement..............48 Sending And Receiving Non-Verbal Messages ..........54 Service Observing ..................... 46 At Your Telephone ........50 Setting A Do Not Disturb Condition Setting Your Personal Ringing Tones ............... 51 Speakerphone, Using Your..
  • Page 84 S hour d funher information be desired, or should paticular problems arise which not covered mfticimtly for the plrchrscr’6 pmpc8err. contaU Curtdial, CUstoma Service Depart- men5 Charlottesville. Virginia 22906. COMDIAL Charlottesville, VA 22906-7266 Printed in U.S.A. GCA 70-193.01 12/91...

This manual is also suitable for:

Digitech 7714s seriesDigitech 7714x series

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