Acd Administrator Key - ESI 600 User Manual

User's Guide

ACD administrator key

Note: On newer or updated systems, it is possible for an ACD administrator to be logged into up to four
departments at once, depending on ESI system type. Consult your Installer or System Administrator to
confirm whether this is available on your particular ESI system.
Setting a programmable feature key to be an ACD administrator key allows a user to view the call
activity of an ACD group. Set a programmable feature key with 5 6 3 and the ACD department number
(for example, 5 6 3 2 9 0), and then press the key. It will glow green and the bottom line of an ACD
group's display will appear until you press the key again.
To program an ACD administrator key:
1. Hold down the desired programmable feature key for at least two seconds, to enter
programming mode.
2. Press 5 6 3 followed by the ACD department number.
Note: If you don't know the department number, contact your System Administrator.
3. Press the same programmable feature key again.
Notes: While you're logged on, your phone's display will show the department's call status (see "Display
indications," page I.3); however, department calls WON'T be directed to your extension.
Only two ACD administrator keys can be programmed per department.
The department call display takes priority over most other displays, such as voice mail or user
programming. If you must see display information while playing voice messages, log off from the ACD
department first.
ACD agent operation
I.5