Virtual Answer Keys; Quickpage - ESI 600 User Manual

Special keys
Virtual Answer Keys (Codes 575, 576)
Note: This works only if call waiting is enabled for your station. Consult your administrator if needed.
You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and
route the caller to a desired destination by pressing this key. Program a programmable function key
with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the
caller's destination.
The destination can be either the default call waiting or another station; the system takes the caller there
after playing the recorded greeting. With call waiting, the system places the caller on hold as call waiting
("camping on") for your station; if the caller can't wait, he/she may (a.) press 1 to reach your voice mail,
(b.) enter another extension or (c.) press 0 to reach the Operator. With another station selected, the call
is forwarded to the station.
To record the greeting from an idle phone:
1. Press the chosen programmable function key; then press RECORD.
2. Follow the prompts to record the greeting and program the destination.
Sample greetings for Virtual Answer Keys:
"Hello. This is Harvey. I'm currently on another line, but I'd really like to speak to you. Please
hold and I'll be with you shortly. However, if you don't wish to wait on hold, press 1 to leave me a
voice message. You may also either dial another extension or press 0 to reach the Operator."
"Hello. This is Bill. I'm currently on another line, but I have been notified of your call. I am
sending your call to our Sales Department administrator for more immediate assistance.
Please remain on the line as your call is being transferred. Thank you."
Note: If a caller presses 1 to go to your voice mail, the call will go into that extension's mailbox, regardless of
whatever call-forwarding settings your ESI Installer has made.
Here's an example. The Installer has set the call-forwarding for extension 101 to go to mailbox 102.
The user at extension 101 uses a Virtual Answer Key to answer a call, and the caller presses 1 when
prompted to go to voice mail. That caller will go to mailbox 101 — not mailbox 102.
QuickPage (Code 577)
Normally used by an operator, this key lets you quickly put on hold, and page, a station user. While on
an outside-line call, you can press a QuickPage key, then enter a station number (or press a
programmable feature key programmed for an extension) and the system will automatically page the
1
person , then forward the call to the person's voice mailbox if he/she doesn't answer.
Mute/DND key (Code 578)
This multi-mode key's function varies, depending upon whether the phone is on a call or idle:
•
If the phone is on a call (off-hook) — Mutes the microphone so that the person on the other end of
the line can't hear you.
•
If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers
directly to your voice mailbox
Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or
"un-mute" an ESI Cordless Handset, use the keys on its side.
(Continued)
1
The system will access the paging zone for the extension and play the user's name as recorded in the directory (if no name is
recorded, it will page by extension number) followed by the phrase "you have a call on hold" and the line on which the caller is
parked — e.g., "John Doe, you have a call on line 21."
2
Or, alternatively, to other routing (such as the Operator or another coworker's extension) set by the Installer.
F.16
2
.
User's Guide