Manual Day/Night Mode; Service Observing; Headset Key; Call Forward Key - ESI 600 User Manual

User's Guide
Manual day/night mode (Code 560)
You can use a programmable feature key to manually change the system's main auto-attendant
greeting, incoming call destinations, and CO line group access.
display switches among: DAY, NGT, DAY2, NGT2, HDAY (holiday) or AUTO.
Tip: To keep the system from being taken out of this mode, place it in auto and then delete the programmable
feature key's programming.
Notes: The System Administrator can also change the mode and/or re-record the holiday greeting remotely to
handle unexpected closings, such as for inclement weather.
If a second organization or business ("tenant," in telephony terms) is sharing the phone system,
switching between day and night mode also changes that tenant's day/night mode.
Service observing (Code 561)
Your administrator may assign service observing capability to those users who need to monitor others'
calls silently (e.g., in order to aid in quality assurance of call activity). To begin service observing, press
the assigned programmable feature key (or dial code 5 6 1), followed by an extension number or station
key. To discontinue observing, press the station key again or hang up. As you observe another station's
incoming call, your display shows to whom that station is connected and how long the call has lasted.
Note: The Administrator must authorize service observing for your station, and the Installer must program the
list of allowed extensions.
Headset key (Code 564)
Notes: Not available on 12-Key Feature Phone.
It's unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a
headset as desired.
This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see
"Headset operation," page F.10). Press the key to receive dial tone or to answer a ringing call. Press the
key again or press RELEASE to disconnect from the call.
Call-forward key (Code 565 or 565XXX)
Note: The 48-Key Feature Phone has a dedicated call-forward key (CFWD).
If you frequently call-forward your phone (see "Call forwarding," page E.9), you can program a
programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you
always forward to the same extension, you can program a key with both 5 6 5 and the extension number.
Redial (Code 566)
Note: 12-Key Feature Phone only.
This redials the outbound number (i.e., not internal extension) most recently dialed from your station.
(Continued)
1
Depending on how the Installer has programmed your system, day and night mode for incoming calls and CO line group access
may not change upon use of this key.
2
AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.
1
Each time the key is pressed, the
2
Special keys
F.13