Autopage; Moving And Deleting A Message; Off-Premises "Reach Me - ESI 600 User Manual

User's Guide

AutoPage

This feature lets you have outside callers internally page you after they've been forwarded to your voice
mailbox and are listening to your personal greeting (see "Personal greetings," page D.1). You must have
personal greeting 3 selected and it must tell callers to press 3 for this feature. If the caller dials 3
during the personal greeting, he/she is placed on hold; the system then pages you by name, followed by
the phrase "You have a call on line" and the line on which the call is on hold (e.g., "John Doe, you have
a call on line 21"). If you don't answer the page within a programmed interval, the caller is forwarded
back to your extension/voice mailbox.
Note: This feature is active if your administrator authorizes your station for it, you have set your mailbox to
play personal greeting 3, and a directory name is recorded for your station.
Sample personal greeting 3 for AutoPage:
"Hello. This is Rick. I'm currently unable to receive your call. To have me paged throughout the building,
please press 3 now. Otherwise, please leave me a message after the tone and I will return your call as soon
as possible."

Moving and deleting a message

When you move a message, the system accesses another submenu to determine whether you want to
move and delete a message, or move and save it. After you press 6 to move a message, the prompt will
ask whether you wish to:
•
Move the message but also save a copy of it in your voice mailbox
or
•
Move the message and delete it from your mailbox.

Off-premises "reach me"

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this
feature allows the caller to be forwarded to a number outside the system — i.e., a regular phone number
rather than an extension. You must have personal greeting 2 selected and it must tell callers to
press 4 for this feature. When the caller presses 4 during your greeting, the system forwards him/her to
the number set for "phone delivery" under "external message notification" (PROGRAM 6 2 — see page
C.6). If that number doesn't answer, the caller is returned to your voice mailbox. When you receive a
forwarded call, you'll be prompted to "press any key" to accept the call.
Note: This feature is activated only if your administrator enables it on your station and you have set your
mailbox to play personal greeting 2.
Sample personal greeting 2 for off-premises "reach me":
"Hello. This is Rick. I'm currently out of the office. To attempt to reach me on my mobile phone, please press 4 now.
Otherwise, please leave me a message after the tone and I will return your call as soon as possible."
Off-premises "reach-me" works on guest mailboxes, as well.
1
This feature is activated only if the Installer enables it on your system.
1
Voice mail operation
D.3