ESI 50L User Manual

Feature phone for the esi-50l communications server

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Administrator's manual (39 pages)

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Page 1 For on-line help, visit www.esiusers.com. About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
Page 2: Table Of Contents
Analog station programming..........G.7 Status indicator lamp..............D.8 Optional voice mail feature: Guest mailboxes......D.8 Index Optional voice mail feature: Group/broadcast mailboxes..D.10 Optional voice mail feature: Cascade notification mailboxes D.12 ESI Feature Phone operation..........E.1 Display ...................E.1 Caller ID.................E.1 Keys..................E.1 Dial tone.................E.3 Basic phone use..............E.4 Direct station selection ............E.5...
Page 3: Introduction
You will be able to learn many of the features by simply using your phone; and this ESI-50L User’s Guide will introduce you to the wide variety of features offered by your ESI system and how to use your phone effectively to achieve maximum benefits.
Page 4: 48-Key Feature Phone
Status indicator 3-line, 56-character lamp (pg. D.8) display (optionally backlit) PROGRAM soft feature key Volume/scroll keys (pg. C.2) ESI-DEX soft feature key (pg. F.2) HELP key for access to Verbal User Guide Context-specific and tutorial key to select (pg.
Page 5 Note: Your Installer or System Administrator must enable Expansion Console support for your extension before you can use one or both Expansion Consoles. Your ESI 48-Key Feature Phone can support up to two optional Expansion Consoles, for a possible total of 120 additional programmable feature keys.
Page 6: 24-Key Feature Phone
The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Volume/scroll keys Status indicator lamp (pg. D.8) ESI-DEX key (pg. F.2) 2-line, 32-character display (optionally backlit) Speaker 12 programmable feature keys (p.
Page 7: 12-Key Digital Feature Phone
Notes: The following features are not available on the 12-Key Digital Feature Phone. • Certain special features (see page F.14). • Esi-Dex. • Speakerphone. A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine programmable feature keys to utilize those features.
Page 8: Esi Cordless Handsets
User’s Guide ESI Cordless Handsets ESI’s Digital Cordless Handsets come in two models — small and large — but each offers the same features. Note that they do not have the following features found on some ESI desktop phones: speakerphone, Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide (or HELP key).
Page 9: Connecting Your Esi Phone
Introduction Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —...
Page 10 Expansion Console. 6. For maximum convenience, label the paper overlay to show how the keys are programmed (your Installer or System Administrator can do this with ESI software). 7. Install the labeled paper overlay on the 60-Key Expansion Console. 8. Install the clear plastic overlay over the paper overlay, to protect it.
Page 11 7. If necessary, remove the clear plastic overlay from the keys on the two 60-Key Expansion Consoles. 8. For maximum convenience, label the paper overlay to show how the keys are programmed (your Installer or System Administrator can do this with ESI software). 9. Install the labeled paper overlays on the two 60-Key Expansion Consoles.
Page 12: Base Station Installation
(such as a network room). Choose a location at least 30 feet away if more than six base stations are needed in a building. A Digital Cordless Handset base station requires only a line cord to the ESI system; AC power isn’t needed because the base station receives power from the system via the line cord.
Page 13: Help Mode (Verbal User's Guide)
Help mode (Verbal User’s Guide) Help mode (Verbal User’s Guide) Your ESI system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
Page 15: User Programming: An Introduction
E.11), are not available on a 12-Key Feature Phone. For use with only ESI Cordless Handsets. Available only if your system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Page 16: Select Personal Greeting
User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re- record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone.
Page 17 Assigned in a previous programming session and Solid red Solid green Solid amber not yet viewed in current session Never assigned and not yet viewed in current session Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.
Page 18: Station Options
For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordless Handset based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence Management — off-premises).
Page 19: Station Audibles
4 Station audibles The station audibles programming provides control of the following audible items. Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset. 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones.
Page 20: External Message Notification
User programming: An introduction User’s Guide 6 External message notification Note: To use this feature, a 12-Key Feature Phone must have a voice mail key assigned. 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number (24 digits, maximum) followed by #.
Page 21: Personal Call Routing
For details, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793). Note: This function is available only if your system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Page 23: Voice Mail Operation
Therefore, to enable the mailbox, assign key code 579 to a programmable feature key. • On an ESI Cordless Handset, use the blue-outlined VOICE MAIL key. The display, directly above the VOICE MAIL key, will show an “envelope” icon when you have one or more new messages.
Page 24: Leaving Messages
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 25: Moving A Message
You must have personal greeting 2 selected and it must tell callers to press 4 for this feature. To use this feature, follow these steps: 1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which you want calls forwarded when you’re off-premises.
Page 26 Voice mail operation User’s Guide 3. The ESI system will start playback of messages with the oldest new message and continue until all messages are played. The display will show the origination of the message, the countdown duration of the message, whether new or old, and the time/date of when the message was left.
Page 27 Virtual Mailbox Key If you frequently pick up your messages from another User’s ESI Feature Phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox.
Page 28: Live Recording
(Not available on 12-Key Feature Phone.) Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code 582. (See “Optional features,” page F.14.) It then functions like the RECORD key described herein.
Page 29: Off-Premises Message Delivery
To program this, press PROGRAM 6. Introduction The ESI system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message),...
Page 30: Message Recycle Bin (Un-Delete)
Message Recycle Bin (un-delete) The ESI system stores your 10 most recently deleted messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error.
Page 31 User’s Guide Voice mail operation Programming your guest mailbox from an ESI Feature Phone Press PROGRAM , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.
Page 32: Optional Voice Mail Feature: Group/Broadcast Mailboxes
To help monitor that all messages have been picked up, you can program a programmable feature key on any ESI Feature Phone as a Virtual Mailbox Key for the group mailbox. When new messages exist, the key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable feature key with VOICE MAIL followed by the mailbox number (see “Programmable feature keys,”...
Page 33: Deleting A Group Message From The Group Mailbox
User’s Guide Voice mail operation Retrieving a group mailbox message Retrieving a group mailbox message is similar to retrieving a message from a personal mailbox. The chart, below, lists the options you receive during or after listening to the message. Key(s) Function name Description...
Page 34: Optional Voice Mail Feature: Cascade Notification Mailboxes
If a cascade notification mailbox receives a new message, the ESI system dials the first number for a set number of times. If it receives no response, the ESI system then dials a second number for a set number of times. If, again, there is no response, the ESI system dials the third number;...
Page 35 To change the number, you must delete it and then re-enter it as desired. For those situations where more than one cascade notification mailbox is in operation, the ESI system automatically sends the mailbox number to the display of a cell phone or digital pager, to indicate which mailbox has new messages.
Page 37: Esi Feature Phone Operation
Feature Phone — the system’s current line usage. A 12-Key Digital Feature Phone does not display line usage. Note: An ESI Cordless Handset’s display is similar to that of the 24-Key Feature Phone; one difference is that a Cordless Handset doesn’t show line usage.
Page 38 As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at your station. (See also “Line keys,” page F.13.) Note: Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above.
Page 39: Dial Tone
If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 40: Basic Phone Use
— press SPEAKER. If using a Cordless Handset, press TALK or put the Handset in its charging cradle. Shortcut for either outside or internal calls on speakerphone-equipped ESI phones: If you press a station key or dial an extension number, the system automatically activates the speakerphone.
Page 41: Direct Station Selection
Installer has programmed. If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 42: Blind Transfer
ESI Feature Phone operation User’s Guide Supervised transfer — announcing the caller to the called person 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number) and wait until the called person answers.
Page 43: Transferring An Internal Call
User’s Guide ESI Feature Phone operation . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an outside call, press VOICE MAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the extension number.
Page 44: Conference Calling
TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES. If you’re using an ESI Cordless Handset, use the TRANS/CONF/PRG key each time these instructions tell you to use CONF.
Page 45: Call Forwarding
The call forwarding key will be solid green to indicate that it is active. Call forwarding/no-answer Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer. One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered;...
Page 46 System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence. Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller for more information. You must press 1 to answer the forwarded call (just as with off-premises “reach-me”; see page D.3).
Page 47: Call Waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in...
Page 48: Hold/Exclusive Hold Operation
To place a call on hold While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your ESI Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone’s display will show the...
Page 49: Exclusive Hold
ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference).
Page 50: Paging
Paging through phones Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have added an overhead page system to one or more of these page zones.
Page 51: Optional Features
If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI Feature Phone will: (a.) Display that you are receiving an outside call (b.) Ring with a double cadence (internal calls ring with a single cadence).
Page 53: Special Keys
To release (disconnect), hold down the hookswitch for one second. To hang up when using an ESI Cordless Handset, press TALK or put the handset in its charging cradle. A special service your phone company may offer. See your administrator for further details.
Page 54: Esi-Dex
(Not available on ESI Cordless Handsets or 12-Key Feature Phone.) Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as four different Dexes (i.e., indexes):...
Page 55 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal Dex (PER) —...
Page 56 Caller ID method (on either Feature Phone) Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex. The display confirms:...
Page 57 Special keys Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.
Page 58: Deleting Names From Your Personal Dex
Deleting names from your Personal Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly .
Page 59 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
Page 60 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. 2. Press PER to select the Personal Dex. (Continued) If the number is already in your Personal Dex, the message ALREADY STORED will appear on the display. This indicates Esi-Dex has prevented storing the same number multiple times.
Page 61: Override Ring
System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three- digit access number (in the range 600–699).
Page 62: Message Monitor Mode (Live Call Screening)
Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models. Once a headset is plugged into an ESI Cordless Handset, audio is automatically transferred to the headset, so there is no need to program a headset key if using a Cordless Handset.
Page 63 ESI Feature Phone via the ESI Bluetooth Headset Interface. Note: When an incoming call rings on the ESI Feature Phone, the headset will provide an audible ringing if the headset supports this. This may cause a delay in the audio to the headset; some headset models may not pass the audio through to the headset until the audible ringing has been completed.
Page 64 Here is a short list of headsets that ESI used while beta-testing the ESI Bluetooth Headset Interface (but this is not intended as an endorsement of any of these, nor as a statement that they will always work properly with it).
Page 65: Outside Dial Tone Preference
This aspect (i.e., that it’s always the highest line available to you) can’t be changed. This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature on your ESI system, contact your System Administrator.
Page 66: Optional Features
(see “Programmable feature keys,” page C.2). Note: In the codes below, XXX = extension number.. 12-Key ESI Cordless 24/48-Key Code Feature key...
Page 67 Headset key (Code 564) Note: It’s unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a headset as desired. This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,”...
Page 68 To delete a record, press 7 while the record is on the display. • To store the record in your Personal Dex, press ESI-DEX. To finish, press the Caller ID key again (or press RELEASE). Not applicable to a 48-Key Feature Phone, which shows both the number and (if included in the Caller ID record) the name.
Page 69 If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers directly to your voice mailbox Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or “un-mute” an ESI Cordless Handset, use the keys on its side.
Page 70 Cordless Handset; and, obviously, you’ll want to program the key on both the desktop Feature Phone and the Cordless Handset. Press this key to transfer an active call between a desktop ESI Feature Phone and an ESI Cordless Handset (either direction).
Page 71 Feature Phone glows solid green; this indicates that you can perform a Quick Switch. To transfer the call to your Cordless Handset: 1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to ring, while simultaneously disconnecting the desktop Feature Phone.
Page 73: Analog Stations
• Overhead paging access (unless overhead paging is included in a paging zone). Tip: To use a non-ESI cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key (or use CFWD) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward unanswered calls to your ESI Feature...
Page 74: Transferring Calls
Notes: To add each additional member to the conference, FLASH once and then repeat steps 3–4. The system allows up to 16 conference members (whether on the ESI system or outside) at once. This means there could be one conference with five members, another with three, and still another with eight —...
Page 75: Call Forwarding
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI system will return the call to your mailbox.
Page 76: Paging
1. John, pick up line 1, please.” Overhead paging Station number 199 is designated as the overhead paging port. If the ESI system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.
Page 77: Message Waiting Indication
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you.
Page 78 Analog stations User’s Guide Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature Phone (see page D.4). Function Description Pause Pauses for one minute or until 1 is pressed again.
Page 79: Analog Station Programming
User’s Guide Analog stations Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #.
Page 80: Pager Notification
User’s Guide Off-premises message delivery The ESI system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting...
Page 81 User’s Guide Analog stations 6 Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number.
Page 83: Index
Paging through phones, E.14 Zones, E.14 Background announce, E.11 Station-to-station, E.11 Password, C.5 Caller ID, E.1 Personal Dex. See Esi-Dex Analog stations, G.1 Personal greetings, D.1, F.10, G.4 Personal greeting keys, F.16 Caller ID key, F.16 Cascade notification mailbox programming, D.12 Reminder, F.10...
Page 84 www.esi-estech.com...

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Esi-50l

ESI 50L User Manual

Introduction

Help Mode (Verbal User's Guide)

User Programming: an Introduction

Voice Mail Operation

ESI Feature Phone Operation

Special Keys

Analog Stations

Index

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