Related Manuals for ESI IVX 20
Summary of Contents for ESI IVX 20
- Page 1 User’s Guide 0450-0071 Rev. B Extensive, continually updated user help is always available on the ESI Web site at www.esi-estech.com.
- Page 2 About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
-
Page 3: Table Of Contents
Call waiting....................................A.8 Park/hold operation................................A.9 Paging ....................................A.10 Call pickup...................................A.11 FLASH key....................................A.11 REDIAL key...................................A.11 RELEASE key..................................A.11 Esi-Dex....................................A.12 Message monitor mode (live call screening) ........................A.14 Personal greeting reminder..............................A.14 Headset operation ................................A.15 Outside dial tone preference...............................A.15 Line keys....................................A.15 Optional features ................................A.16 VOICEMAIL key ..................................A.17 Personal greetings................................A.17... - Page 4 Guest mailboxes ........................C.1 Personal greetings.................................C.1 Retrieving guest mailbox messages from a Digital Feature Phone..................C.2 Retrieving guest mailbox messages from a remote location....................C.4 Programming your guest mailbox from a Digital Feature Phone ..................C.5 1 Select personal greeting..............................C.5 5 Password ...................................C.5 6 Pager notification................................C.6 9 Message Recycle Bin (un-delete)............................C.6 Broadcast mailbox .......................D.1 Before we proceed: A note about Quick Groups ........................D.1...
-
Page 5: Digital Feature Phone Operation
IVX 20 Digital Feature Phone operation Digital Feature Phone operation Your IVX 20 Digital Feature Phone is Liquid crystal equipped with a speakerphone for hands- display (LCD) free conversation, an LCD display for call handling status, and both fixed and... -
Page 6: Fixed-Feature Keys
The fixed-feature keys on the phone are permanently labeled as to their usage. The PROG/HELP and MUTE/DND keys have two purposes each; however the IVX 20 phone system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. -
Page 7: Dial Tone
• Serving as scroll keys for operations, such as Esi-Dex or programming, that may show several entries on the display. What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your... -
Page 8: Mute And Dnd
Digital Feature Phone operation IVX 20 Mute and DND Mute To disable your handset or speaker microphone during a conversation (either with the handset or speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the display shows “MUTED.”... -
Page 9: Direct Station Select
IVX 20 Digital Feature Phone operation Direct station select Programming some of the Programmable Keys as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’ LEDs indicates the status of the station assigned to each key: If a station key’s LED is . -
Page 10: Transferring An Outside Call
Digital Feature Phone operation IVX 20 Transferring an outside call . . . To another station Blind transfer While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number). Hang up immediately to perform a blind transfer. -
Page 11: Conference Calling
IVX 20 Digital Feature Phone operation Conference calling To create a conference call: Establish the first call. Press CONF. This places the call on hold. Place a second call as you normally would. Once connected to the second call, press CONF again to connect the three of you together. -
Page 12: Call Waiting
Digital Feature Phone operation IVX 20 Call waiting If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. -
Page 13: Park/Hold Operation
IVX 20 Digital Feature Phone operation Park/hold operation The difference between park and hold Your Digital Feature Phone lets you put a call on either park or hold. Each puts a call into a standby mode, but here’s the difference between the two: •... -
Page 14: Paging
Digital Feature Phone operation IVX 20 Hold To place a call on hold Press HOLD to place an outside call on hold exclusively for the station you’re using. The HOLD LED will blink green. If your phone has line keys programmed, the corresponding line key will also blink green (it will show as busy at all other stations). -
Page 15: Call Pickup
IVX 20 Digital Feature Phone operation Call pickup From your station, you can answer a call ringing at another station or department by pressing PICK UP, then the appropriate ringing station key (if the destination is programmed into one of your keys;... -
Page 16: Esi-Dex
Digital Feature Phone operation IVX 20 Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored names and numbers. You may access names and numbers from three different sources: Source Personal Dex Names that you have stored for your use (see “Adding names to your Personal Dex,”... -
Page 17: Deleting Names From Your Personal Dex
IVX 20 Digital Feature Phone operation Manual method While your station is idle, press ESI-DEX to select Personal Dex then press #. Input the name and then the number as prompted (if needed, use the PROG/HELP Key for assistance): ADD-A-NAME NAME: 1. -
Page 18: Message Monitor Mode (Live Call Screening)
System speed-dialing with Esi-Dex If your Administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699). -
Page 19: Headset Operation
IVX 20 Digital Feature Phone operation Headset operation You can use your phone with a headset connected to the handset jack. You must have a headset key programmed as one of your programmable feature keys (see “Other feature keys,” page A.27) The key will blink green when a call is ringing and to be used to connect or disconnect from a call. -
Page 20: Optional Features
Digital Feature Phone operation IVX 20 Optional features The following optional features may be accessible from your station. See the Administrator for details. In many of the cases you can dial the appropriate feature code (one that starts with 5), to activate or use the feature. -
Page 21: Voicemail Key
IVX 20 Digital Feature Phone operation Voice mail operation IVX provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICEMAIL key The VOICEMAIL key is used for direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes. -
Page 22: Personal Greeting Keys
Digital Feature Phone operation IVX 20 Personal Greeting keys You can program a Programmable Feature Key as a personal greeting key for any one of the three personal greetings. Once created, this shortcut can then be used to activate the associated personal greeting (the key’s LED will glow green and the greeting played as confirmation). -
Page 23: Live Recording
IVX 20 Digital Feature Phone operation Live recording RECORD To begin recording both sides of a conversation, press RECORD. The RECORD LED will “flutter” (blink rapidly) and the LCD will display RECORDING. Recording will continue until either you press RECORD again or the call is completed. You can record any conversation, including a conference call. -
Page 24: Exiting Voice Mail Message Playback
Digital Feature Phone operation IVX 20 Retrieving voice mail messages from your Digital Feature Phone Press VOICEMAIL. Enter your password if required (you may change the requirement for a password in user programming menu 5; see "Password,” page A.24). IVX will start playback of messages with the oldest new message and continue until all messages are played. - Page 25 IVX 20 Digital Feature Phone operation Keys’ functions during message retrieval from your Digital Feature Phone Function name Description Pause Pauses for one minute or until you press 1 again. Time and date/ Toggles the bottom line of the display between the number toggle message’s time/date and the caller’s number.
- Page 26 Digital Feature Phone operation IVX 20 Retrieving voice mail messages using another user’s Digital Feature Phone Press VOICEMAIL and then *. Dial your extension number. Follow the procedures described in “Retrieving voice mail messages from your Digital Feature Phone” (page A.20).
-
Page 27: Pager Notification
IVX 20 Digital Feature Phone operation Additional functions available during off-premises voice mail message retrieval Function Description Hear time/date Pauses the message, plays the time/date when the message was left and resumes. Access user Access certain user-programmable features. programming Note: Fast forward is not available from a remote location. -
Page 28: Programming Help
Digital Feature Phone operation IVX 20 User programming All user-controlled features can be programmed from your station by following the voice-prompted menus to: • Set or change the programmable feature keys (see "Programmable feature keys,” page A.26) • Enable/disable station options (see "Station options,” page A.28) •... -
Page 29: User Programming Menu Overview
IVX 20 Digital Feature Phone operation User programming menu overview Select personal greeting Record Delete Hear Programmable feature keys (Station keys, line keys, speed-dial keys, other feature keys) Station options Call waiting Personal greeting reminder Headset operation Outside dial tone preference... -
Page 30: Select Personal Greeting
As above, when you have pressed the desired programmable feature key: Use Esi-Dex to select a name/number to insert by using the Esi-Dex key (page A.12). You may use an entry from any of the three lists: Personal, Station, or System. - Page 31 IVX 20 Digital Feature Phone operation How the programmable feature keys can be set • Line keys — If a line number (1 through 6) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access.
-
Page 32: Station Options
Digital Feature Phone operation IVX 20 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.) -
Page 33: Password
IVX 20 Digital Feature Phone operation 5 Password (See page A.24 for more details.) 1 Enter new password 2 Delete current password 3 Hear current password 4 Password security level 6 External message notification 1 Enter pager number Enter the pager number (24 digits, maximum) followed by #. Do not include the line access code, 9 (or 8 or 7). - Page 34 Digital Feature Phone operation IVX 20 (This page included for pagination purposes only.) A.30...
-
Page 35: Analog Stations
IVX 20 Analog stations Analog stations If your station has been installed as an analog station, it will be able to use only standard-type telephones. Because these phones are not digitally integrated to the phone system like the IVX Digital Feature Phones, their operation and capabilities will be different. -
Page 36: Call Park
Analog stations IVX 20 Transfer a user to his/her mailbox To transfer to his/her mailbox a user who's calling from the outside to pick up messages, , dial FLASH *, and the appropriate mailbox number and hang up. Call forwarding Your station will call-forward your phone when it is busy or does not answer to your mailbox. -
Page 37: Voice Mail Operation From An Analog Station
IVX 20 Analog stations Page This key allows for paging through an overhead paging system and/or designated available telephone speakers. Press # and 0 to access all available stations. Press # and 1, 2 or 3 to access a programmed paging zone. -
Page 38: Message Waiting Indication
Analog stations IVX 20 Message waiting indication If you have new messages, you will hear a short prompt "You have messages" and then internal dial tone whenever you lift the handset to place a call. You can choose to retrieve your messages then or place the call. - Page 39 IVX 20 Analog stations Additional functions available during analog station voice mail message retrieval Function Description Pause Pauses for one minute or until 1 is pressed again. Hear time/date Pauses the message, plays the time/date of when the message was left and resumes.
-
Page 40: Analog Station Programming
Analog stations IVX 20 Analog station programming After logging into your mailbox (pressing * followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #. -
Page 41: Pager Notification
IVX 20 Analog stations 6 Pager notification You can have the system call and activate your external pager whenever the first new message is left in your mailbox and repeat the page (at the interval programmed by the Administrator) until all new messages have been retrieved. - Page 42 Analog stations IVX 20 (This page included for pagination purposes only.)
-
Page 43: Guest Mailboxes
IVX 20 Guest mailboxes Guest mailboxes Important: You are being assigned a special feature not explained in the regular station user guide or tutorial. Be sure to get your guest mailbox number from the Administrator. Guest mailboxes (300–309) are perfect for personnel such as outside sales or manufacturing personnel who do not have an internal extension assigned to them but still need a mailbox. -
Page 44: Retrieving Guest Mailbox Messages From A Digital Feature Phone
Guest mailboxes IVX 20 Retrieving guest mailbox messages from a Digital Feature Phone Press VOICEMAIL, *, and the guest mailbox number. Enter your password if required (you may change the requirement for a password in user programming menu 5; see “Password,” page A.24). - Page 45 IVX 20 Guest mailboxes Additional functions available during voice mail message retrieval Function name Description Pause Pauses message playback. Press 1 again to resume playback. Time and date/ Toggles the bottom line of the display between the number toggle message’s time/date and the caller’s number.
-
Page 46: Retrieving Guest Mailbox Messages From A Remote Location
Guest mailboxes IVX 20 Virtual Mailbox Key If you frequently pick up messages from another user’s Digital Feature Phone or have someone else monitor your mailbox, ask the user to dedicate a programmable feature key (see also “Programmable feature keys,” page A.26) on his/her Digital Feature Phone as a Virtual Mailbox Key for your mailbox. -
Page 47: Programming Your Guest Mailbox From A Digital Feature Phone
IVX 20 Guest mailboxes Programming your guest mailbox from a Digital Feature Phone Press PROG, *, and the mailbox number. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up. -
Page 48: Pager Notification
Guest mailboxes IVX 20 6 Pager notification You can have the system call and activate your external pager whenever the first new message is left in your mailbox and repeat the page (at the interval programmed by the Administrator) until all new messages have been retrieved. -
Page 49: Broadcast Mailbox
IVX 20 Broadcast mailbox Broadcast mailbox Before we proceed: A note about Quick Groups ™ Any user can use the Quick Groups feature to send a message to any combination of users (for each of whom a station key has been programmed). The Broadcast mailbox will send a messages to all users in the system. - Page 50 Broadcast mailbox IVX 20 (This page included for pagination purposes only.)
-
Page 51: Live Outside Calls • Operator Station
IVX 20 Live outside calls • Operator station Live outside calls • Operator station Live outside calls If your station has been designated to receive live outside calls — i.e., those that have neither come through the IVX auto attendant nor been transferred — your Digital Feature Phone will: (a.) Display that you are receiving an outside call... - Page 52 Live outside calls • Operator station IVX 20 (This page included for pagination purposes only.)
-
Page 53: 64-Key Expansion Console
IVX 20 64-Key Expansion Console 64-Key Expansion Console The 64-Key Expansion Console adds 64 more programmable feature keys to your station (for a station total of 80). You program and operate the 64-Key Expansion Console exactly the same as you do the 16 programmable feature keys on your Digital Feature Phone. - Page 54 64-Key Expansion Console IVX 20 (This page included for pagination purposes only.)
-
Page 55: Index
Line keys, A.15 Ring volume, A.28 Private line, A.15 Supervised transfer, A.6 Live call screening. See Message monitor mode System speed-dialing with Esi-Dex. See Esi-Dex Live outside calls, E.1 Transferring an outside call, A.6 Live recording, A.19 User programming, A.24 Playback, A.19...