Optional Voice Mail Feature: Group/Broadcast Mailboxes - ESI 600 User Manual

Voice mail operation

Optional voice mail feature: Group/broadcast mailboxes

Important: This is a special, optional feature not explained in the tutorial. Be sure to get your group mailbox
number from the administrator.
Any user can use the Quick Groups
each of whom a station key has been programmed) without having to create specific group mailboxes.
No programming is required to initiate Quick Groups. Group mailboxes are used if the members of the
group rarely change or if members want to be able to easily leave messages for one another, etc.
Introduction to group mailboxes
Group mailboxes let you broadcast a "master" message to all members of a pre-defined group of
users (or guest mailboxes). When you record a master message in the group mailbox, the ESI phone
system instantly copies it into the mailbox of each member who has recorded a personal greeting.
Note: A member can only delete or save his copy of a group message; the group mailbox will retain a saved
group message until deleted by every member of the group.
The master message remains in the group mailbox until all members have saved their copies or deleted
them from their mailboxes.
Warning: If you delete the master message from the group mailbox, all remaining copies will automatically be
deleted from the member's mailboxes.
Example: You have left a group message reminding everyone in the group of a meeting for Friday. The
following Monday, if the message is still in the group mailbox (indicating that at least one of the
persons has not deleted the message), you can delete it from the group mailbox which will delete it
from all member mailboxes who have not yet heard the message and deleted from their mailbox.
You may give the group mailbox number and password to others to allow them to also record master
messages. Setting "0" as the password eliminates the password requirement.
Introduction to the broadcast mailbox
For easily contacting all system users, the ESI phone system's broadcast mailbox (500) automatically
consists of all station mailboxes (not guest mailboxes) with personal greetings recorded.
Leaving a group message
Call the mailbox number and enter the appropriate password (if required).
Deleting a group message from the group mailbox
Enter group mailbox programming by pressing VOICE MAIL,
will hear any previously recorded group messages not yet deleted by all members of the group. Delete
by pressing 7. Exit by hanging up.
Programming a group mailbox
Press PROGRAM followed by the group mailbox number. You will be prompted to record the
mailbox greeting, change the password, or edit the list of members. Exit by hanging up. For frequent
access to leave group messages, program a group mailbox number as a programmable feature key.
(See "Programmable feature keys," page C.2).
Virtual Mailbox Key
To help monitor that all messages have been picked up, you can program a programmable feature key
on any ESI Feature Phone as a Virtual Mailbox Key for the group mailbox. When new messages exist,
the key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable
feature key with VOICE MAIL
page C.2).
D.12
™
feature to send a message to any combination of users (for
followed by the mailbox number (see "Programmable feature keys,"
, and the group mailbox number. You
User's Guide