Account Codes - ESI 600 User Manual

Special keys
Performing Quick Switch
While you're on a call, or while a call is ringing to the desktop, the Quick Switch key on your desktop
Feature Phone glows solid green; this indicates that you can perform a Quick Switch. To transfer the
call to your Cordless Handset:
1. Press the Quick Switch Key. This "blind-transfers" the call to the ESI Cordless Handset, causing it
to ring, while simultaneously disconnecting the desktop Feature Phone.
2. On the Cordless Handset, answer the ringing call by pressing TALK. Once again, the Quick Switch
key on the desktop Feature Phone glows green to indicate the ability to perform a Quick Switch.
3. When and if desired, press the Quick Switch key on the deskop Feature Phone. This "blind-transfers"
the call back to the desktop Feature Phone, causing it to ring, while simultaneously disconnecting
the Cordless Handset.
Of course, you can do this in exactly the reverse order — i.e., if you start out with a call on your
Cordless Handset, you can Quick Switch it to your desktop phone and, if desired, back again.
Notes: If you transfer a call unintentionally, pressing FLASH won't retrieve the call. However, you can perform
another Quick Switch or use the PICKUP key to pick the call from the ringing extension (i.e., press
followed by the extension number).
If (a.) you're on a call and (b.) another call comes in and (c.) you Quick Switch the active call to the
other phone (desktop or Cordless) . . . the call-waiting caller will continue to ring and follow regular
system routing (such as to your voice mailbox) if not answered in some manner.
Account codes (Code 584)
The account codes key lets you assign an account code to a specific call. The system stores this in a
record which your company can use for tracking purposes. This can be especially helpful in
environments such as legal offices, consultancies, advertising agencies and others where it is critical to
confirm billable hours for your clients.
Note: For exact codes to be used, consult your System Administrator.
During a call, press the key and enter a designated account code. The code must be numerical only —
i.e., between 0 and 9, only — and no more than 10 digits long.
For greater convenience, you can assign frequently used account codes to programmable feature keys.
In each case, just program 5 8 4 followed by the desired account code.
General information regarding use of account codes
•
Account codes are applicable to only outside calls (not internal "intercom" calls).
•
You can enter more than one account code during the same conversation — particularly useful in a
conference call that involves multiple clients or customers.
•
Neither an incoming caller or a person being called will hear the tones as you enter account codes.
•
If you enter an incorrect account code, just press the account code key again and enter the
desired number.
•
Pressing the account code key won't affect the recording of a call.
•
It's not necessary to enter an account code to place an outbound call.
•
The phone system won't prevent entry of an invalid account code.
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User's Guide