Troubleshooting; Viewing The System Log; Common Problems And Solutions - NetComm NTC-6000 SERIES User Manual

11 Troubleshooting

11.1 Viewing the system log

This facility is available by clicking on the "System" menu followed by "Log"..
The System Log enables you to troubleshoot any issues you may be experiencing with your router.
Selecting the appropriate logging level will show you either informational messages about your router or every message produced when
"All" is selected.

11.2 Common problems and solutions.

11�2�1 I cannot seem to access the web page interface
The default IP address of the router is 192.168.20.1, so first try to open a web browser to this address. Also check that your laptop/PC is
on the same subnet as the router's Ethernet port if you are using a static IP address.
11�2�2 The router was connected but cannot get back online�
You may need to enable the periodic ping timer using the System Monitor (Click on the "Services" menu followed by "System Monitor").
This ensures that if the connection drops (i.e outage on the network), that the router will reboot after so many failed pings and then force a
re-connect. Setting the timer to around 15 mins should be sufficient.
NOTE: The traffic generated by the periodic ping feature is counted as chargeable usage, please keep this in mind when selecting how often to ping.
11�2�3 The router is rebooting frequently
Check the "System Monitor" configuration and see if the "force reset every" option is set to something other than 0.
If it is set to 1 this means the unit will reboot every minute regardless of what happens.
Reset it to 0 if you don't want this feature or something quite large if you don't want the router to reboot so often.
11�2�4 The router has a connection but cannot access the internet
Check that DNS Masquerade is enabled by clicking on the "Internet Settings" menu followed by "LAN" and then the "IP Setup" menu item
on the right..
Make sure that the DHCP DNS server address is set to the same address as that of the Ethernet port.
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NTC-6000 User Guide
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