Related Manuals for DataCard ImageCard Select
Summary of Contents for DataCard ImageCard Select
- Page 1 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers August 2001 Part No. 539123-001...
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Page 2: Liability Statement
7-13, 7-14, A-1, A-2, B-2, B-7, B-9, B-12, B-13, C-6, E-2 Datacard 11111 Bren Road West Minnetonka, MN 55343-9015 www.datacard.com 952.933.0333 Fax: 952.935.2314 © 1997-2001 Datacard Corporation. All rights reserved. Printed in the United States of America. User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers... -
Page 3: Table Of Contents
Contents Section 1: Operating the Printer Chapter 1: Overview ........1-1 About this manual . - Page 4 Magnetic stripe test card ......5-7 Problems with card appearance ..... 5-7 Print Module .
- Page 5 Cards ......... . . B-3 Card specifications .
- Page 6 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 7 The purpose of this manual • Who should use this manual • The Datacard® Select™ Class photo ID printer with Advanced Imaging Technology™, including a description of the printer, the models available, and their components User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 8: Chapter 1: Overview
Overview About this manual This manual provides detailed information about the Datacard® Select™ Class photo ID printer with Advanced Imaging Technology™. The first section provides operators with information about the printer and how to use it. The second section provides installers with requirements for installation and installation procedures. -
Page 9: About Advanced Imaging Technology
Overview the card. The driver keeps track of the progress of the card in the printer and sends data for the next card as soon as the printer is ready and the data is available. See “PC and software specifications” on page 6-4 for more information about the printer driver and the PC on which it runs. - Page 10 Overview • Magnetic stripe module, for either 3-track (IAT) encoding or single-track NTT encoding. The module is installed in-line with the print operation. It encodes data on the magnetic stripe and then verifies the data. • Smart card module. The smart card module has the following available options: –...
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Page 11: Printer Features
Overview Printer features Use the information in this section to identify the features and controls you use on the printer. Duplex and/or Smart Card Modules Top cover Status light Card cartridge Locks (optional) Exception card slot Card output stacker Ready button Figure 1-3: Front of the Select printer Outside of the printer Find the following on the outside of the printer:... -
Page 12: Inside The Printer
Overview Card output stacker The card output stacker holds the cards after they have been processed. Both completed cards and rejected cards go to the card output stacker. Ready button The Ready button allows you to pause the printer while printing a card, to clear an error condition, to cancel a print job and delete all data for the job, or to create a printer test card. - Page 13 Overview Swing arm The swing arm opens to give you access to the print ribbon cartridge, continuous cleaning roller, and printhead cartridge. Push down on the raised end of the swing arm to open it. Ribbon tracker The ribbon tracker measures the movement of the print ribbon as it moves from the supply spool during printing.
- Page 14 Overview Back of the printer Figure 1-5 shows the back of the Select Class printer: Data port ECP parallel port USB port Contactless smart card port Contact smart card port Power switch Power receptacle Figure 1-5: The back of the Select printer If the printer includes an optional simplex smart card module or duplex module, that module extends farther than the ports and receptacles.
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Page 15: Who To Call For Assistance
If any contents of the box are missing, contact your distributor or reseller. If you purchased your printer directly from Datacard, contact Datacard. Make sure you have the serial number when you call (see Figure 1-2). User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers... - Page 16 1-10 Overview User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 17 U sing the printer This section describes how to perform basic tasks required to operate the Datacard® Select™ Class photo ID printer with Advanced Imaging Technology™. It describes: • Loading cards • Loading print ribbon • Powering on the printer •...
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Page 18: Chapter 2: Using The Printer
Using the printer Loading cards Load cards when beginning work or when the card cartridge is low on cards or empty. You can load cards when the printer power is on or off. You can also load cards while the printer is printing. To order more cards, contact your card vendor. For information on card requirements, see “Supplies and cards”... - Page 19 Using the printer For magnetic stripe cards, the magnetic stripe faces down and is positioned toward the side of the printer that opens (see Figure 2-3). (For some custom applications, you might receive instructions to place cards in a different orientation.) For smart cards, position the card so the chip is up and toward open end of the card cartridge.
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Page 20: Loading The Print Ribbon
Using the printer Loading the print ribbon The printer uses print ribbon with color panels, continuous color, or color and topcoat. Full-color ribbon (such as YMCKT) must be Premium ribbon, which uses blue ribbon spools. Monochrome (one color) ribbon on teal ribbon cores can also be used. (Full- color ribbon on teal cores cannot be used.) The type of print ribbon you use must match the print ribbon setting in the driver. - Page 21 Using the printer Grasp the ribbon cartridge handle, and lift up to remove the print ribbon cartridge (see Figure 2-7). Avoid touching the printhead cartridge and ribbon tracker. Figure 2-7: Remove the print ribbon cartridge Some users run a cleaning cycle whenever the print ribbon is changed. If your site follows this policy, see “Running a cleaning cycle”...
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Page 22: Powering On The System
Using the printer Replace the print ribbon cartridge Place the ribbon cartridge onto the ribbon cartridge supports (see Figure 2-9). Make sure the cartridge is securely seated. Avoid touching the printhead cartridge and ribbon tracker. Figure 2-9: Replace the print ribbon cartridge Close the swing arm, pressing it down until the push latch clicks into place. -
Page 23: Status Light
Using the printer Figure 2-10: Power on the printer Press the PC Power switch to turn on the power to the PC. Turn on power to any other equipment needed. Status light The front of the printer has a light that provides information about the printer’s current state. -
Page 24: Making Cards
This section describes several ways to make cards using the Select printer. • Usually, cards are sent from a card creation application, such as Datacard’s ID Works™ which captures, organizes, and formats the information on the card. A card creation application is specially designed software that handles the types of information used on cards. - Page 25 Developers can write card creation applications using the SmartDriver™ Software Developer’s Kit. This kit can be downloaded from www.datacard.com. Print from a PC application Select the printer settings that correspond to the cards to print. See “Working with printer settings and data”...
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Page 26: Operating Tips
2-10 Using the printer The text for one magnetic stripe track must be on one line. The text must use the default type size of 3.5 or 4 points to keep characters on the same line. To view the characters, zoom in on the text. Also, follow these guidelines: –... -
Page 27: Responding To Messages
2-11 Using the printer Card output stacker Figure 2-12: Remove cards Dispose of partly processed cards according to your policies for handling the confidential data that might be on the cards. Responding to messages The Select printer provides information to the printer driver about the status of cards being processed. - Page 28 2-12 Using the printer If a message appears repeatedly and you cannot reliably correct the situation, service might be required. Before you call your service representative, write down the following: – The message and message number. – The model of the printer, such as “ImageCard Select 2 with Advanced Imaging Technology.”...
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Page 29: Shutting Down The System
2-13 Using the printer Shutting down the system The printer and PC can be left on during lunch time and other short breaks. Follow your security procedures when leaving the printer. Shut down the printer and system Make sure all cards have completed processing before turning off the power. (You can suspend the Status Monitor to stop communication between the printer and driver. - Page 30 2-14 Using the printer User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 31 U sing the printer driver This chapter provides information to help you use the printer driver for the Select printer with Advanced Imaging Technology™ effectively and efficiently. It describes: • How to work with printer settings and data • How to use the Status Monitor User’s Guide for ImageCard®...
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Page 32: Chapter 3: Using The Printer Driver
Using the printer driver Working with printer settings and data Printer driver settings and data are organized differently for Windows NT, Windows Me and 98, and Windows 2000. Use the section that applies to the operating system you use. Tips for settings When you use settings, consider the following for greatest success: •... - Page 33 Using the printer driver • Topcoat pattern during the print cycle • Cleaning interval • Magnetic stripe encoding formats and coercivity The Default Document Properties dialog box also provides access to the About dialog box, which shows the printer driver version. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer.
- Page 34 Using the printer driver Select the tab that contains the information you want to view or change. If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. If you change the port, restart Windows and power cycle the printer.
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Page 35: Settings And Data For Windows Me And 98
Using the printer driver setting after selecting YMCKTKT ribbon, the Print Ribbon Type value will be blank. If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC and resume the Status Monitor. -
Page 36: Settings And Data For Windows 2000
Using the printer driver Select File from the Printers menu bar, and then select Properties. The Select Properties dialog box appears. Figure 3-3: Properties dialog box , Windows Me and 98 Select the tab with the information to view or change. Select the Print on Both Sides setting before selecting the Print Ribbon Type and Topcoat Pattern. - Page 37 Using the printer driver • Magnetic stripe encoding formats and coercivity The Printing Preferences dialog box also provides access to the About dialog box, which shows the printer driver version. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer.
- Page 38 Using the printer driver If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. If you change the port, reboot the PC and power cycle the printer. Use the Printing Preferences dialog box Make sure the printer power is on and the printer is connected to the PC.
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Page 39: Using The Status Monitor
Using the printer driver If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC and resume the Status Monitor. See “Opening and using the Status Monitor”... -
Page 40: Opening And Using The Status Monitor
3-10 Using the printer driver Table 3-1: Status Monitor icons This Status Monitor The Status Monitor is active but is icon is white with a not communicating with the white exclamation printer. The printer might be off, point in a red circle. cables might be loose, or a problem might exist. -
Page 41: Viewing Status Monitor Information
3-11 Using the printer driver Open the Status Monitor • Double-click on the Select Status Monitor icon (see Figure 3-6). The Status Monitor appears. Figure 3-7: Status Monitor Viewing Status Monitor information The Status Monitor displays the following status information: •... - Page 42 3-12 Using the printer driver The Status Monitor automatically resumes when you print a card, or when you open Properties, Document Default Properties, or Printing Preferences. Closing and Exiting the Status Monitor Closing the Status Monitor closes the Status Monitor dialog box. The program continues to run.
- Page 43 3-13 Using the printer driver Color settings (see Figure 3-8) are one of the features of Advanced Imaging Technology. Figure 3-8: Color Settings page For information about using the features available in advanced setup, see the e-Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers. While in advanced setup, the button on the Status page is named “Quit Advanced Setup.”...
- Page 44 3-14 Using the printer driver User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 45 M aintaining the printer This chapter provides information to help you maintain the Select™ Class printer with Advanced Imaging Technology for optimal performance. It describes: • How to run a cleaning cycle • How to use the magnetic stripe cleaning card •...
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Page 46: Chapter 4: Maintaining The Printer
Maintaining the printer Running a cleaning cycle A cleaning cycle includes replacing the sleeve of the continuous cleaning roller and running a cleaning card. Replace the cleaning roller first, and then run a cleaning card. Select one of the following primary methods to make sure cleaning occurs regularly. •... - Page 47 Maintaining the printer Lift the continuous cleaning roller unit out of the printer (step 1 in Figure 4-2). Figure 4-2: Lift the roller out of the printer Slide the used sleeve off the cleaning roller spindle (step 2 in Figure 4-2). Discard the used sleeve.
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Page 48: Using The Printer Cleaning Card
Maintaining the printer Replace the print ribbon cartridge. 10 Close the swing arm, pressing it down until the push latch clicks into place. 11 Close the printer top cover. Using the printer cleaning card Use the printer cleaning card when prompted or according to schedule. You can run a printer cleaning card whenever you are not printing, whether or not you have been prompted. -
Page 49: Using The Magnetic Stripe Cleaning Card
Maintaining the printer – Click the OK button when the printer driver displays the “printer has reached the cleaning count” message. (If you do not click OK, the message appears each time you print a card, until you use the printer cleaning card.) –... -
Page 50: Cleaning The Printer Rollers
Maintaining the printer Do not peel off the blue stripe on the back of the card. Open the Status Monitor by double-clicking the icon. Click the Mag Stripe button in the Clean area. The printer automatically runs the magnetic stripe cleaning process and ejects the card in the output stacker when it is complete. - Page 51 Maintaining the printer Figure 4-7: Clean the pick rollers Click the “Printer” button in the Clean area. Click OK on the prompt that appears. Do not insert a cleaning card! The driver sends a command to the printer to run the printer cleaning card. The printer moves rollers when it attempts to pick the card.
- Page 52 Maintaining the printer Do not place the pen next to the black transport base. The pen can get pinched between the roller and the transport base. Do one of the following to turn the rollers in the printer. • Click the “Printer” button in the Clean area. Click OK on the prompt that appears.
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Page 53: Cleaning Tips
Maintaining the printer Print a card to verify the quality of printing. You can print a printer test card, a sample card, or a card using your card creation application. Cleaning tips Follow these tips to clean your printer effectively and maintain optimum operation. •... -
Page 54: Replacing The Printhead Cartridge
4-10 Maintaining the printer Open the cleaning pen. Using gentle pressure, move the cleaning pen back and forth along the full length of the printhead edge (see Figure 4-9). Be sure to clean the rounded edge of the printhead completely. Figure 4-9: Clean the printing surface of the printhead If the cleaning pen does not remove all contamination from the printhead, contact your service provider for additional assistance. - Page 55 4-11 Maintaining the printer Power off the printer. Open the top cover. Push down on the swing arm. The push latch will release the swing arm. Lift the swing arm up until it is fully open. Press down on the green printhead cartridge latch to release the printhead (step 1 in Figure 4-10).
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Page 56: Data Cable
4-12 Maintaining the printer Remove the printhead cables. – Push the black locking tabs to the side. Remove the gray connector of the printhead data cable from the printhead cartridge (see Figure 4-11). – Pull firmly on the white connector of the printhead power cable to remove it from the printhead cartridge. - Page 57 4-13 Maintaining the printer Replace the printhead cartridge Carefully align the openings on the (white) power cable plug with the wires of the power receptacle on the printhead. Push the cable’s plug all the way onto the receptacle (see Figure 4-11). Push the (gray) data cable plug into the new printhead cartridge (see Figure 4-11).
- Page 58 4-14 Maintaining the printer Figure 4-14: Secure the printhead cartridge Hold the printhead cartridge latch lever down (step 2 in Figure 4-14) and pivot the printhead cartridge down toward the swing arm (step 3 in Figure 4-14). Release the latch lever when the printhead cartridge is in place. Clean the printhead.
- Page 59 T roubleshooting This chapter explains how to troubleshoot the Select printer with Advanced Imaging Technology™ and how to obtain service. It explains: • What to do if you think the printer is not working • How to make test cards •...
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Page 60: Chapter 5: Troubleshooting
Troubleshooting Troubleshooting guide When you use the Select printer, you might experience problems. Use the following to help you locate information for different types of problems. Problem Location Printer beeps without a message See “Responding to messages” on displayed on the PC page 2-11. -
Page 61: Making And Evaluating Test Cards
Troubleshooting Make sure the printer is the selected printer in the card creation application. Print a sample card using the card creation application or see “Printing sample cards” on page 7-15. If the sample card does not print the card as expected, the card creation application is likely not set or operating properly. -
Page 62: Printer Test Card
Troubleshooting Figure 5-1: Press and hold Ready button (1) and then Press Power switch (2) Release the Ready button. You hear the internal components initialize. Allow 30 to 60 seconds for the printer to begin printing the test card. The status light will flash green while the Select printer is processing the data. -
Page 63: Windows Test Page
Troubleshooting Your service provider might ask you to use a different procedure to make a printer test card. The card printed might have additional area printed on it. For UltraGrafix printers, the test card is printed with one color, such as black. Check the following: •... - Page 64 Troubleshooting Select the Print Test Page button on the General tab. Wait while Windows creates a test page image. The card will print when the PC and printer are connected, and the printer and driver are working together. After you select the Print Test Page button, Windows displays a wizard asking if the page printed correctly.
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Page 65: Magnetic Stripe Test Card
Troubleshooting The Windows test page is generated by Microsoft Windows. The small size of the card, compared to printer paper, means that some of the text is not printed on the card. Magnetic stripe test card If the printer includes a magnetic stripe module, you can print a magnetic stripe test card. -
Page 66: Print Module
Troubleshooting New Select printers include Datacard’s Advanced Imaging Technology™ (AIT). Cards printed with Advanced Imaging Technology have a different appearance than cards printed with earlier Select printers, including those with Tru Image™. This section describes possible problems you might observe with the quality of cards you produce with the Select printer. - Page 67 Chapter 4. Two cards might have Fan cards before inserting been picked. them in the card cartridge. The print ribbon might not Obtain and use Datacard- be Datacard- recommended print recommended. ribbon. See Appendix B. The ribbon registration Contact your service ic4tcpnl might be incorrect.
- Page 68 5-10 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Printed card images The image capture system See the information for the (photos) are blurry. needs adjustment. image capture system. Printed cards, including The rollers may be dirty. Run a cleaning cycle, then text, are blurry.
- Page 69 See specifications. Appendix B. Clean the printhead. See The printhead may be Chapter 4. dirty. Use only Datacard The print ribbon is not Premium ribbon in the Datacard Premium ribbon. Select printer with Advanced Imaging Technology. If the problem persists, contact your service representative.
- Page 70 5-12 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions The printed card shows The print ribbon is not Load the print ribbon wavy lines along the loaded correctly. again. Make sure the length of the card cartridge is firmly seated.
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Page 71: Topcoat Applied Using The Print Ribbon
5-13 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Part or all of the printed The card path may be Check the card transport image is compressed. obstructed. track for jams. Check the duplex module (Select 2 printers only) for jams. -
Page 72: Obtaining Service
5-14 Troubleshooting Table 5-2: Topcoat quality problems—print ribbon What you see Possible causes Solutions The topcoat shows lines The printhead intensity is Lower the printhead along the length of the too high. intensity setting for card. topcoat. See the e-Guide . The printhead is not Contact your service aligned correctly. -
Page 73: When To Obtain Service
5-15 Troubleshooting When to obtain service Perform the steps earlier in this chapter before obtaining service. Call for service if: • A troubleshooting process instructs you to call service • A troubleshooting process does not produce the expected result • You experience a problem repeatedly Packing the printer for shipping When service asks you return the printer to a service center for repair, pack the printer... - Page 74 5-16 Troubleshooting Figure 5-5: Pack a Select printer for shipping 11 Place the printer in the shipping carton, resting in the shipping supports (step 1 in Figure 5-5). 12 Place the “Top Front” and “Top Rear” shipping supports in place (step 2 in Figure 5-5).
- Page 75 B efore you install This chapter presents the following: • Skills that installers need • Physical, electrical, and other requirements for the site • Requirements for the PC used with the Select printer with Advanced Imaging Technology™ • The preferred sequence for installing this printer as part of an identification system User’s Guide for ImageCard®...
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Page 76: Chapter 6: Before You Install
If you do not feel comfortable with installing the printer, find a network support or other technical professional to install the printer. Datacard-authorized service personnel also use this information. General requirements When choosing a site for the Select printer and its supplies, consider the following general requirements: •... -
Page 77: Selecting The Site
Before you install • Store all supplies in a clean, cool, dry location. See “Supply roll storage” on page B-2 for information about the storage environment for Select supplies. Selecting the site After meeting general requirements, the site for the Select printer should meet the electrical, physical, and environmental requirements of the printer. -
Page 78: Environmental Requirements
Before you install Environmental requirements The Select printer requires the following environmental conditions for optimal operation: • Operating relative humidity: 20% to 80% non-condensing • Operating temperature range: 55° F to 95° F (13° C to 35° C) If you store the Select printer, provide an environment with the following conditions: •... -
Page 79: Id System Installation Sequence
Before you install • Some parallel communication devices use a cable with a plug that allows another device to be attached, so that two parallel devices are attached to one PC parallel port, known as a pass-through or piggy-back plug. The printer and printer driver cannot communicate reliably through such a plug. - Page 80 Before you install User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 81 I nstall the printer This section describes how to install and set up the Datacard® Select™ Class photo ID printer. It describes: • Unpacking the printer • Connecting the cables • Installing the printer driver • Printing sample cards User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 82: Chapter 7: Install The Printer
Install the printer Unpacking the printer Select a site that meets the requirements described in See “Before you install” on page 6-1. Unpack the printer, following these steps. You need scissors or another cutting device to unpack the printer. Make sure you have one or more people to assist with unpacking the printer. Unpack the printer Place the shipping carton on a firm level surface. -
Page 83: Who To Call For Assistance
If any contents of the box are missing, contact your distributor or reseller. If you purchased your printer directly from Datacard, contact Datacard. Make sure you have the serial number, located on the bottom of the printer, when you call. - Page 84 Install the printer Connect a parallel port data cable Attach the parallel port cable to the ECP parallel port on the printer. The parallel port cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to a maximum of 6.5 feet or 2 meters long. Figure 7-2: Connect the parallel port cable Attach the other end of the cable to the parallel port on the PC ( see Figure...
- Page 85 Install the printer Connect a USB data cable Attach the flat end of the USB cable to the USB port on the PC (see Figure 7-3) or to a device attached to the PC through a USB port. Figure 7-3: Connect the USB cable The USB cable must be a type CM 30V cable, up to a maximum of 6.5 feet or 2 meters long.
- Page 86 Install the printer Connect the serial cable to the outside printer port (Figure 7-4) if a contactless module is installed in the printer. Inside Outside Figure 7-4: Connect the smart card serial cable Use two smart card serial cables if both ports are installed on the printer (the smart card module contains both contactless (inside port) and contact (outside port) couplers).
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Page 87: Preparing The Printer For Driver Installation
If the PC does not have a CD-ROM drive, request diskettes from your service provider. (Service providers can obtain the driver as diskette images from the partner page.) You also can download the printer driver from the Datacard Web site, at www.datacard.com. - Page 88 Install the printer ROM, or through the e-Guide icon on the desktop) for information on these installation alternatives. You can also directly connect the printer to a network using the SmartDriver Direct Network Kit. See the Direct Network Guide for more information. Select the procedure that applies to the operating system and type of port you use.
- Page 89 Install the printer Figure 7-6: Driver installation program Click Next in the first Printer Driver Setup dialog box. The installation program automatically detects the operating system on your PC and selects the driver for that operating system. For Windows 2000, you will run a second program to complete installation.
- Page 90 Acrobat Reader might not be available. Obtain the e-Guide (after installation) using one of these methods: • Download the latest release of the e-Guide from the Datacard web site at www.datacard.com. • Obtain the e-Guide from the E-Guide folder of the Printer driver CD-ROM.
- Page 91 7-11 Install the printer – Security on the PC might be set to prevent installation without a digital signature. See Windows help for “digital signature” to change the security setting. – If installation is cancelled or cannot continue, see the e-Guide for ImageCard®...
- Page 92 Acrobat Reader might not be available. Obtain the e-Guide (after installation) using one of these methods: • Download the latest release of the e-Guide from the Datacard web site at www.datacard.com. • Obtain the e-Guide from the E-Guide folder of the Printer driver CD-ROM.
- Page 93 Acrobat Reader might not be available. Obtain the e-Guide (after installation) using one of these methods: • Download the latest release of the e-Guide from the Datacard web site at www.datacard.com. User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 94: Changing Required Printer Settings
7-14 Install the printer • Obtain the e-Guide from the E-Guide folder of the Printer driver CD-ROM. Using Windows Explorer, search for the Dssm.hlp file. Copy the e-Guide to the same folder as Dssm.hlp, so it is availabe when using help. 15 The Finish dialog box appears. -
Page 95: Printing Sample Cards
7-15 Install the printer Printing sample cards The Select printer is shipped with cards that are printed in the factory. Files for these cards are also provided on the driver CD so you can print the same cards at your site. Print sample cards Begin with the printer powered on and connected to the PC, the printer driver installed, and Windows running. -
Page 96: Setup Tips
7-16 Install the printer 15 Use the card comparison to complete the Installation Report and e-mail or fax the report to Datacard. Setup tips Make sure that: • The card cartridge is in place and contains cards. • The data cable is connected to the parallel or USB port of the printer and the corresponding port of the PC. - Page 97 7-17 Install the printer • Fine-tune black (K-panel) printing if you print bar codes or fine text. See the e- Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers for steps to follow. • Change color settings. After the card design is defined and other components of an identification system are set up, you might want to change color settings for maximum color quality.
- Page 98 7-18 Install the printer User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 99: Appendix A: Safety And Compliance
Datacard, the printer manufacturer. You may not modify the coupler or how it is used without the written permission of Datacard. You may not operate the printer after modifying the coupler or its method of operation. -
Page 100: Liability Statement
Liability statement This Datacard® product has been built to the high standards of Datacard Corporation (doing business as Datacard® Group). Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. -
Page 101: Acknowledgments
Acknowledgments Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation. Datacard, ImageCard, UltraGrafix, Express, Select, Tru Image, Advanced Imaging Technology, SmartDriver, ID Works, and ViaNet are trademarks or registered trademarks of Datacard Corporation. All other trademarks are the property of their respective owners. - Page 102 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 103: Appendix B: Supplies And Cards
Printer components, including cables, additional supply cartridges, and the replaceable printhead cartridge Personalization supplies Print ribbon is used to personalize cards. This section describes Datacard®- recommended personalization supplies for the Select™ printer with Advanced Imaging Technology™ and how to store them. -
Page 104: Supply Roll Storage
You can use the following single-color (monochrome) print ribbons in ImageCard and UltraGrafix printers: If you use a K ribbon with a color other than black, see “Changing the type of print ribbon” in the e-Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers . -
Page 105: Cards
• Supply rolls should be at room temperature when they are installed in the printer and used. If supplies are stored in a cooler environment than the printer, allow supplies to reach room temperature before using. Cards This section describes specifications and quality guidelines for card stock to use with the Select printer. -
Page 106: Stickicards
Embossed cards cannot be printed with the Select printer. StickICards Datacard brand StickICards, part number 597640-001, can be used. StickICards are used to make personalized cards that can be adhered to proximity cards when the card surface is not flat enough to print. -
Page 107: Card Quality Guidelines
• The cards cannot have a punched area closer than 0.45 in (1.14 cm) from the right edge (as loaded in the card cartridge). • If the card has a magnetic stripe, the card cannot be punched anywhere in the stripe. -
Page 108: Card Storage Specifications
Card storage specifications The cards should be stored in a cool, dry, and dark place. Excessive light can cause yellowing of cards on exposed edges. Keep cards in their original packaging. Cards should be at room temperature when they are installed in the printer and used. If cards are stored in a cooler environment than the printer, allow them to reach room temperature before using. -
Page 109: Cleaning Kits
Figure B-4: Replaceable cleaning sleeve Cleaning kits Cleaning kits include 5 printer cleaning cards and 5 replaceable cleaning sleeves. The following cleaning kits are available: Printer features Part number For printers with magnetic stripe modules 549718-001 For printers without magnetic stripe modules 549717-001 Figure B-5: Cleaning Kit Magnetic stripe cleaning card... -
Page 110: Printer Driver Cd-Rom
Printer driver CD-ROM The Select printer drivers are delivered on a CD-ROM. The CD-ROM also contains associated files and utilities you might need. The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility: Path Purpose Printer driver for... -
Page 111: Printer Components
Datacard Web site at www.datacard.com. You also can request the newest release of the printer driver on CD-ROM. The part number changes with each release. The e -Guide is also updated from time to time and can be downloaded from the Datacard Web site at www.datacard.com. -
Page 112: Data Cable
B-10 Printhead type label Printhead-do not touch this surface Figure B-6: Select replaceable printhead cartridge Do not touch the printing edge of the printhead in the printhead cartridge. If you do, clean it. See “Cleaning the printhead” on page 4-9. Keep a replacement printhead in stock so it is available when you need it. -
Page 113: Power Cord
B-11 Power cord The Select printer uses one of the following power cords: • U.S. power cable (part number 556766-010) iciv177u Figure B-9: U.S. power cable • European power cable (part number 806842-001) • Australian power cable (part number 806842-002) •... -
Page 114: Print Ribbon Cartridge
B-12 Print ribbon cartridge The print ribbong cartridge is part number 555545-998. Be sure to change the print ribbon setting in the printer driver when you change the type of print ribbon. Figure B-11: Print ribbon cartridge Card cartridge The card cartridge is part number 549311-999. Figure B-12: Card cartidge Replacement keys for optional lock The optional lock for the card cartridge uses one of five replacement keys. -
Page 115: Cleaning Roller Spindle
SmartDriver Direct Network Guide, Part Number 539171-001. This manual is part of the Direct Network Kit (550749-001). Contact your service provider to obtain a copy of the guide or contact your Datacard reseller to obtain a Direct Network Kit. User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers... - Page 116 B-14 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 117 P C settings This appendix provides information about the PC on which the printer driver for the Select printer with Advanced Imaging Technology™ is installed. It describes: • Configuring the ECP parallel port • Removing a printer from the Device Manager •...
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Page 118: Pc Settings For All Operating Systems
PC settings for all operating systems This section describes how to configure the ECP parallel port. Configuring the ECP parallel port For most PCs, the parallel port is configured as an ECP parallel port in the PC's BIOS. The following applies to some PCs and to the Windows 2000, Windows NT, Windows Me, and Windows 98 operating systems. - Page 119 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second installed port is LPT2. Click Printer Port (LPT2), or other entry for the installed port, and then select the Properties button. The Printer Port (LPT2) Properties dialog box appears (see Figure C-1.
- Page 120 Set up a Universal Serial Bus (US) port Right-click on the My Computer icon on the desktop and then select Properties from the popup menu. The System Properties dialog box appears. Select the Device Manager tab to view a list of devices. (On Windows 2000, select the Hardware tab and then click the Device Manager button.) Select “View devices by type”...
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Page 121: Pc Settings For Windows 2000 And
Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes. Remove a device from the Device Manager Remove a device from the Device Manager if the Add/Detect New Hardware wizard was cancelled (or another installation problem occurred), or you want to reinstall the printer driver. -
Page 122: Setting Parallel Port Values
• Setting printer permissions • Setting serial port values Setting parallel port values Port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. Set parallel port values for Windows 2000 and NT 4.0 From the Windows NT taskbar select Start, then Settings, and then Printers. - Page 123 Select the Security tab. Review the Names list. If the names for which you want to specify permissions do not appear in the list, add the names. Select the Add button to open the Select Users and Groups dialog box. Click on the name and click Add.
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Page 124: Setting A Smart Card Serial Port-Windows 2000 And Nt
Click the Permissions button to open the Printer Permissions dialog box. Select the Add button to open the Add Users and Groups dialog box. Select the Show Users button. Select the name of the user (or group) to add to the printer and click the Add button. - Page 125 From the Ports dialog box, select the port, such as COM1 or COM2 (Figure C-3). Figure C-3: Ports dialog box Select the Settings button to display the port settings. If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached.
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Page 126: Pc Settings For Windows Me And 98
C-10 PC settings for Windows Me and 98 This section describes the following settings for PCs running Windows Me and 98. • Setting parallel port values • Setting USB port values • Setting serial port values Setting parallel port values Parallel port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. -
Page 127: Setting A Smart Card Serial Port-Windows Me And 98
C-11 Click the Plus sign + next to Ports (COM & LPT) to show the available ports. The list should include an entry such as "ECP Printer port (LPT1)." Click the entry for the port to which the printer is assigned (such as LPT1 or LPT2). - Page 128 C-12 On the system Properties dialog box, select the Device Manager tab. Figure C-5: Device Manager tab of System Properties dialog box Click the Plus sign + next to Ports (COM & LPT) to display a list of ports. From the Ports list, select the port, such as COM1 or COM2 (Figure C-5). Select the Properties button to display the port settings.
- Page 129 C-13 Figure C-6: Settings dialog box Select the Port Settings tab. Select the following settings: Setting Value Bits per second 9600 Data bits Parity None Stop bits Flow control None When the settings are correct, click OK to save settings and close the dialog box. User’s Guide for ImageCard®...
- Page 130 C-14 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 131: Appendix D: Magnetic Stripe Encoding
To use custom magnetic stripe formats, such as IATA on track 1 and a proprietary format on tracks 2 and 3, your application must use the SmartDriver SDK. You can be download the SDK from the Datacard website at www.datacard.com. -
Page 132: Ntt Character Set
NTT character set The maximum field length for NTT (Nippon Telephone & Telegraph) format is 69 characters. NTT allows spaces, numeric characters, upper case alphabetic characters, lower case alphabetic characters, and special characters. From a PC running Japanese Windows NT 4.0 or Japanese Windows 98, NTT supports 55 Katakana characters. -
Page 133: Magnetic Stripe Settings Used By The Select Printer
Magnetic Stripe settings used by the Select printer The following table presents technical details that apply to encoding magnetic stripe data. IATA Binary Character Differential Start Sentinel (SS) % (37) ; (59) ; (59) None (ASCII character) End Sentinel (ES) ? (63) ? (63) ? (63) - Page 134 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
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Page 135: Appendix E: Installation Messages
I nstallation messages This appendix lists messages displayed during printer installation and describes actions to take based on the messages. The messages are organized in the following groups: • Driver installation for Windows ME, 98, and NT • Driver installation for Windows 2000 •... - Page 136 The PC must have Windows NT Service Pack 4 (or higher) installed to continue with this installation. Datacard recommends that you use Ser- vice Pack 5 or higher with the printer driver. Possible Cause Action Windows NT 4.0 is installed on the...
- Page 137 1.x or 2.x installed. After removing the printer driver, run the Cleanup utility which is on the driver CD. A Datacard printer with a version of Run the Cleanup utility which is on the 1.x or 2.x has been removed, but driver CD.
- Page 138 3.x printer driver and a more available for the printer. For available recent version 3.x printer driver is drivers, see the Datacard Web site at installed on the PC. www.datacard.com. You have selected a port that does not exist on the PC. Canceling instal- lation.
- Page 139 The printer driver can be installed with the Microsoft Windows 95 operat- ing system. Datacard highly recommends that you use Windows 98 Sec- ond Edition (SE) or Millennium Edition (Me) with the printer driver to avoid unexpected results. Possible Cause...
- Page 140 Do you want this printer to be the default printer? Possible Cause Action You can select the default printer If this is the first printer installed on when two or more printers are the PC, it will be the default printer installed on a PC.
- Page 141 Acrobat Reader should be installed on the PC. The components are available for download separately to shorten Check the Datacard web site for an download times. updated e-Guide. Download and unzip the file if needed. This printer driver was copied from All the files needed for the installation the driver CD to another location.
- Page 142 An unknown error occurred during Restart Windows and run the installation. installation again, following the steps in the User’s Guide or e-Guide. This port is being used by another Datacard printer. Choose another port. Possible Cause Action You have installed a Datacard printer To install a second printer to the PC, that uses the 3.x printer driver to this...
- Page 143 You downloaded a printer driver for Check the name of the downloaded Windows 98 or Me from the Datacard file and/or the folder to which driver web site, but the PC is running files were extracted. The names Windows NT or Windows 2000.
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Page 144: Driver Installation For Windows 2000 Only
Driver installation for Windows 2000 only Digital signature not found. Possible Cause Action The Datacard printer driver does not Click Yes to continue with installation. have a Microsoft digital signature. Security on the PC might be set to prevent installation without a digital signature. -
Page 145: Removing The Printer Driver For Windows Me, 98, & Nt
Printers window to delete the icon for the printer. (printer name) is not a Datacard printer, is an invalid name, or it was installed using the Add Printers wizard. Possible Cause... - Page 146 E-12 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers...
- Page 147 Index Numerics factory-printed 7-15, e -1-11, e -1-16 fan when loading e -1-5, e -1-6 2000 e- 4-8 fixing jams e -2-3 handling 2-2, B-5, e -1-15 incomplete 2-10 AC power 1-9 loading 2-1. e -1-5 accessories bag 7-3 magnetic stripe orientation 2-2, e -1-6 Add New Hardware Wizard e -4-5, e -4-6, e -4-13 magnetic stripe test 5-7, e -1-15 Administrator...
- Page 148 cleaning kit B-6 Default Document Properties magnetic stripe module 4-5, e -3-5 dialog box 3-5, 3-9, e -1-9, e -1-24 more often 4-2, e -3-2 Windows NT 3-4, e -1-19 pen 4-9, B-7, e -3-9 delete printer 3-3, 4-2, e -1-17, e -3-2 printer driver e -4-6 printer cleaning card 4-4, e -3-4 detect New Hardware wizard e -4-5...
- Page 149 Index host PC light, status 1-5, 2-7 management e-4-17, e -4-21 loading cards 2-1, e -1-5 humidity 6-4, B-2, B-6 locks card cartridge lock 1-6 LPT printer port 7-4, e -1-2 icon e-Guide 1-2 printer 3-3, 3-6, 3-7, 3-8, e -1-18, e -1-21, e -1-22, magnetic stripe e -1-23 fonts at client PC e -4-22...
- Page 150 Print Manager e -4-8 client PC e -4-22 parallel cable print quality pass-through not supported 6-5, e -4-3 blank card 5-8, 5-9 parallel port sample cards 7-15, e -1-16 cable specifications e -1-2 See image quality 5-9 command installation e -4-23 setup tips 7-16, e -4-16 connect cable 7-4, e -1-2 troubleshooting 5-8...
- Page 151 Index position of printing e -4-32 duplex module 1-5 power off 2-13, e -1-26 ECP parallel cable 6-5, 7-4, e -1-2, e -4-3 power on 2-6, e -1-10 ECP parallel port 1-9 printing intensity e -4-32 exception card slot 1-5 problems 2-11, e -1-25 parallel port 1-9 recommended supplies B-1...
- Page 152 problems smart card module e -2-6 safety A-2 program sample card files B-8 card creation 6-5 sample cards 5-3, e -1-11 printer driver 6-4 save printer values e -4-32 Properties ScanDisk program e -4-26 Windows 2000 3-7, e -1-22, e -4-12 security Windows 2000 Printer Preferences 3-8, e -1-23 data on print ribbon 2-5, e -1-9...
- Page 153 Index processing cards e -4-24 top cover 1-5 serial cable B-10 tracker serial port 1-9, 7-5, e -1-3 print ribbon 1-7 Software Developer’s Kit 2-9, B-12 trademarks A-3 Start menu 7-9, e -4-9 transport area rollers 4-7, e -3-7 status light troubleshooting about 1-5 guide 5-2...
- Page 154 Windows printer sharing e -4-17 test page wizard 5-6, e -1-14 Properties 3-6, e -1-21 upgrading the printer driver e -4-6 reinstall printer driver e -4-9 Windows 2000 USB port 6-5 administration e -4-14 User Profiles e -4-10 host PC permission e -4-21 Windows NT New Driver button e -4-12 Default Document Properties 3-5, 3-9, e -1-19,...