Zoom X7N User Manual page 75

If you are using Windows, see Windows TCP/IP
Settings on page 92.
Problem
My DSL connection requires a User Name and Password, but I
don't know where to find this information.
Solution
•
If you are replacing a modem, use the same User Name
and Password that you used for the modem you're
replacing.
•
If you don't know what that is, here are some suggestions:
If you have an email address with the service
provider like name@verizon.net, the User Name
is likely to be the word name in this example.
NAME will not work, since upper and lower case
matter. There are some exceptions to this
however. Some AT&T customers especially in old
BellSouth areas have a separate network User
Name and password used to verify their DSL
connection. Please see the AT&T support website
on how to reset your User Name and password.
If you have a service provider Password, that's
probably your Password for Internet access too.
You may also be able to change your User Name
and Password so that you can use the new User
Name and Password with your Zoom modem.
Some service providers like Verizon provide a
software tool that lets you do that if your old
modem is still plugged in. Many service providers
allow you to change your User Name and
Password on their support website in case you
have forgotten this information.
•
If you are not replacing a modem, you may need to use
your service provider's Internet software tool or speak
Appendix A: Troubleshooting Tips 75