Zoom X7N User Manual page 73

•
Verify that none of the phones are in use when testing the
X7N. If the problem appears only when you are using your
phone than you either need to install a filter on that phone or
if there is an existing filter you should replace it with a known
working one.
•
You may be having an issue with the phone wiring inside your
house. Try plugging the X7N into different phone jacks to see
if that solves the problem. If you know where your phone line
enters your house (often called the Demarc Point and is
typically a gray box found either in your basement, your
garage, or on the outside of the house) and you have easy
access to the Demarc Point, try plugging your X7N at this
point. If this solves your problem you may need a
professional to repair your inside phone wiring.
Problem
My X7N's DSL light is solidly lit, but I cannot connect to the
Internet.
Solution
There are several issues that could cause this problem. Check these
items:
•
Ensure that you are using the correct VPI, VCI and
Encapsulation settings. If you don't know what they are,
please refer to the ADSL Settings Table in
•
If your Encapsulation begins with PPP, ensure that you
have typed your ADSL User Name and Password correctly.
(Note that this is NOT the User Name and Password you
used to log into the Zoom Configuration Manager on page
14.) To verify that your PPP User Name and Password are
correct, login into the configuration manager.
Open the Zoom Configuration Manager by entering the
following in your Web browser's address bar:
http://192.168.1.1
In the Enter Network Password dialog box, type the
following User Name and Password in lower case, then click
OK.
Appendix A: Troubleshooting Tips
Appendix B.
73