Debug Mode - Avaya 9600 Series User Manual

21.9 Debug Mode

This topic is tagged for 9600 Series phones only.
In addition to backing up and restoring phone information, it is possible to enter a debug/troubleshooting mode on the
9608, 9611, 9621, and 9641 phones. In Debug Mode, you can save all applicable debug data in a file named nnn
_report.gz, where nnn is replaced by the telephone extension, and then send that file to an appropriate server
configured by your system administrator. You may wish to send a debug report for any of the following known issues:
· Phone resetting
· Phone going blank
· Sometimes the phone goes to speaker (and other such issues that require manually resetting the phone)
· Phone faces noise/distortion at the IPO user level (this tends to happen when a user slightly raise his/her voice)
· Lag in displaying Caller ID when on primary Call Appearance
· Freezing of phone (and other such unresponsive lock-ups)
· Contact list import via USB
· Color contrasts
· Speakerphone quality
Enabling/Disabling Debug Mode
1. While the phone is on-hook and idle, press the following sequence: MUTE 2 7 2 3 8 # (MUTE C R A F T #).
2. Scroll down and select DEBUG. The Debug Mode menu appears.
3. The first item in the list is "Debug Mode." As the Status Line indicates, press the Change soft key to change the
setting of Debug Mode "On" or "Off." Once a change has been made, the Save soft key appears.
4. Press Save to save the setting, or Cancel to return the setting to its previous state. You return to the previous
menu.
Sending a Debug Report
1. While the phone is on-hook and idle, press the following sequence: MUTE 2 7 2 3 8 # (MUTE C R A F T #).
2. Scroll down and select DEBUG. The Debug Mode menu appears.
3. Scroll to the second item in the list, "Send report to server" and click the Send soft key. Applicable debug data
is sent to the server specified by your administrator in a file named nnn_report.gz where nnn is replaced by the
telephone extension specified during registration. Note: The option "Send report to server" is not available if the
value of BRURI is null or begins with any character sequence other than "http://" or "https://". See your
administrator for more information.
4. If the file saves successfully, the Status Line on the display reads "Backup successful" for five (5) seconds or
until the user takes any action on the telephone. If the debug report file cannot be saved, for whatever reason (for
example, the server is not available or refuses request), the Status Line reads "Backup failed" for five (5)
seconds or until the user takes any action on the telephone.
5. Pressing either the Send or Save soft keys will return you to the previous menu. However, when you press Save
the telephone will conduct a reset.
9600 Series User Guide
IP Office 9.0
Page 146
Issue 06e (03 February 2014)