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8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment
If you think there is something wrong with the equipment, check the following items.
To see the functions of the equipment such as copy or print, refer to their operator's manuals (Copying Guide and
Printing Guide respectively).
Checking the operations or procedures may help you solve the problems. When something is unclear in the
operation of the equipment or you think there is something is wrong with it, the operator's manual for the function
you are using will be helpful.
General operations
Problem Description
The equipment does not work at
all.
No icons or signs are displayed
on the touch panel.
(The MAIN POWER lamp, the
ON/OFF lamp and the [ENERGY
SAVER] button light.)
No icons or signs are displayed
on the touch panel.
(Only the MAIN POWER lamp
lights.)
The touch panel is dim.
The button does not respond to
my operation.
("Saving energy Press START
button" appears on the touch
panel.)
The button does not respond to
my operation.
(The MAIN POWER lamp, the
ON/OFF lamp and the [ENERGY
SAVER] button light.)
The button does not respond to
my operation.
(Only the MAIN POWER lamp
lights.)
The window "Enter Department
Code" appears.
The window "Enter the user
name and Password" appears.
A message is displayed on the
touch panel.
The equipment reboots
automatically.
110
When You Think Something Is Wrong With the Equipment
Cause
The power cord is not securely
inserted into the outlet.
The equipment is in the Sleep mode.
The power of the equipment is not
turned ON.
The equipment is in the Super Sleep
mode.
The contrast of the touch panel is
adjusted lower.
The equipment is in the energy
saving mode.
The equipment is in the Sleep mode.
The power of the equipment is not
turned ON.
The equipment is in the Super Sleep
mode.
The equipment is managed under the
department management function.
The equipment is managed under the
user management function.
Some trouble occurred in the
equipment (or the message is
displayed just for an ordinary
operation).
The auto-recovery function works
because a memory or operation
abnormality has been detected.
Corrective Action
Insert the power cord into the outlet until it comes to a
stop.
Press any of the [START], [COPY], [e-FILING], [SCAN],
[PRINT], [FAX] and [ENERGY SAVER] buttons to clear
the Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Press and hold the [POWER] button until the ON/OFF
lamp lights.
Press and hold the [POWER] button until the ON/OFF
lamp lights to clear the Super Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Adjust the contrast lighter.
Refer to Chapter 1 of the MFP Management Guide.
Press any of the [START], [COPY], [e-FILING], [SCAN],
[PRINT], [FAX] and [ENERGY SAVER] buttons to clear
the energy saving mode.
Refer to Chapter 1 of the Quick Start Guide.
Press any of the [START], [COPY], [e-FILING], [SCAN],
[PRINT], [FAX] and [ENERGY SAVER] buttons to clear
the Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Press and hold the [POWER] button until the ON/OFF
lamp lights.
Press and hold the [POWER] button until the ON/OFF
lamp lights to clear the Super Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Enter your department code. If you do not know it, contact
the administrator of the equipment.
Enter your user name and password. If you do not know
them, contact the administrator of the equipment.
See the meaning of the message referring to the listing
below.
P.10 "Messages Displayed on the Touch Panel"
Due to rebooting, the equipment has been recovered to
the normal condition. You can operate the equipment as
usual.
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Troubleshooting
