Toshiba E-studio 2051c Troubleshooting Manual page 106

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Failure to read Address Book
2C61
Terminal IP address unset
2C63
Terminal mail address unset
2C64
Failure to connect to SMTP server
2C65, 2C66,
2C69
Failure to send Email message
2C6A
Invalid address specified in From: field
2C6B
Invalid address specified in To: field
2C6C
SMTP service is not available
2C70
SMTP authentication error
2C71
POP Before SMTP error
2C72
2CC0 Job canceled
Power failure occurred
2CC1
Save as File
Wrong Job status
2D10, 2D12,
2D13
Not enough memory
2D11
Invalid parameter specified
2D14
Exceeding maximum file capacity
2D15
Failure to create directory
2D30
Failure to create file
2D31, 2D33
104 Error Codes
Problem Description Corrective Action
Turn the power OFF and then back ON. Try the
problem job again. Reset the data in the Address Book
and reattempt it. If the error still persists, contact your
service representative.
Ask your administrator to set the IP address of the
equipment.
Ask your administrator to set the Email address of the
equipment.
Make sure that the SMTP server is correctly working or
the SMTP server address has been set correctly.
Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
Ask your administrator to check the SMTP
Authentication method or if there is an unpermitted
character in the Terminal mail address. Set the correct
SMTP Authentication method or delete the unpermitted
character in the Terminal mail address.
Make sure that there is no unpermitted character in the
Destination mail address. Delete any unpermitted
character and reset the appropriate Destination mail
address, then try again.
Ask your administrator whether the SMTP service is
enabled.
Confirm that the login name and password are correct.
If SSL is enabled, make sure that the SSL port number
is correctly set.
Confirm that the POP Before SMTP settings and POP3
settings are correct.
The job was canceled.
Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
Turn the power OFF and then back ON. Try it again. If
the error still persists, contact your service
representative.
Wait for a while and try again. If the error still persists,
turn the power OFF and then back ON, and make
another effort.
If you are using a template, create it again. If the error
still persists, turn the power OFF and then back ON,
and then try again.
Divide the file into several files, or try again in a single-
page format.
Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.