Toshiba E-studio 2051c Troubleshooting Manual page 109

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Insufficient permission to access e-Filing box using
2A72
scan utility
Store to e-Filing
Job status failed
2B11
Failure to access file
2B20
Insufficient disk space
2B30
Failure to access Electronic Filing
2B31
Failure to process image
2B50
Failure to process print image
2B51
The storage period of e-Filing documents will expire
2B71
The HDD for storing e-Filing data is running out of
2B80
space.
Insufficient memory
2B90
Invalid box password specified
2BA0
Incorrect paper size, color mode or resolution
2BA1
2BB0 Job canceled
Power failure occurred
2BB1
System fatal error
2BC0
Power failure occurred during e-Filing restore
2BD0
Failure to obtain the machine parameters
2BE0
Reached the maximum number of pages
2BF0
2BF1 Reached the maximum number of documents
2BF2 Reached the maximum number of folders
Network Settings
Syntax error, command unrecognized
2500
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
Check if the user is authorized to perform this job.
Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
Delete unnecessary documents in e-Filing and try
again.
Turn the power OFF and then back ON. Retry the job in
error. A folder with the same name as an already
existing document in the box cannot be created. Retry
by changing the folder name. Delete the specified e-
Filing or folder and reset them. If the specified e-Filing
or folder cannot be deleted, contact your service
representative.
Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
Make sure that the Function List can be printed out. Try
printing again. If the error still persists, contact your
service representative.
Check whether any necessary documents are stored in
e-Filing. The documents will be deleted in a few days.
Delete all unnecessary documents in e-Filing.
Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
Make sure that the password is correct and try scanning
again, or first reset the password and then reattempt
the scan. When this error occurs in the printing of the
data in e-Filing, do this with the administrator's
password. If recovery is still not completed or in case of
an invalid password for the operation of other printing
(opening the file, etc.), contact your service
representative.
This size, color mode or resolution is not supported by
e-Filing. Please check the paper size, color mode or
resolution.
The job was canceled.
Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
Turn the power OFF and then back ON. Try scanning
again.
Reduce the number of pages of the job in error and
perform the job again.
Delete the documents from the boxes or folders.
Delete the folders from the boxes.
Check whether the Terminal mail address and
Destination mail address are correct. Check whether
the mail server is operating properly. Turn the power
OFF and then back ON. Try the problem job again.
Error Codes 107