Toshiba E-studio 2051c Troubleshooting Manual page 104

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
SMTP server connection error
1C69
Terminal mail address error
1C6B
Destination mail address error
1C6C
System error
1C6D
SMTP client OFF
1C70
SMTP authentication error
1C71
POP Before SMTP error
1C72
1CC0 Job canceled
Power failure
1CC1
3A10 MIME format error
3A20 Email process error
Partial Email timeout error
3A30
3A40 Invalid partial Email received
HDD full error
3A50
Interrupt partial Email reception
3A70
Partial Email disabled
3A80
3B10 Email format error
Content-Type error
3B20
3B40 Email decode error
TIFF analysis error
3C10, 3C13
TIFF compression error
3C20
TIFF resolution error
3C30
TIFF paper size error
3C40
3C50 Offramp transmission error
Offramp security error
3C60
Power failure
3C70
3C90 OffRamp Fax transmission disable error
Destination address error
3D10
102 Error Codes
Problem Description Corrective Action
Ask your administrator to set the login name or password of the SMTP
server and try again. Check whether the SMTP server is operating
properly.
Ask your administrator to check the SMTP Authentication method or if
there is an unpermitted character in the Terminal mail address. Set the
correct SMTP Authentication method or delete the unpermitted character
in the Terminal mail address.
Check if there is an unpermitted character in the Destination Email
address. Delete the unpermitted character and reset the appropriate
Destination Email address, then try again.
Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
Ask your administrator to enable the SMTP Client and perform the job
again.
Confirm that the login name and password are correct. If SSL is enabled,
make sure that SSL port number is correctly set.
Confirm that the POP Before SMTP settings and POP3 settings are
correct.
The job was canceled.
Check whether the power cable is connected properly and is inserted
securely. Check whether the power voltage is unstable.
Ask the sender to resend the Email in the MIME1.0 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email, or change the Partial Wait time
setting.
Ask the sender to resend the partial Email in the RFC2046 format.
Ask the sender to resend the Email by separating it into several Emails. If
this error occurs due to running out of paper and too many waiting jobs
being stored in the hard disk, add paper to activate the other jobs.
Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are TIFF
format.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are TIFF
format.
Ask the sender to resend the Email with attached TIFF files in the MH,
MR, MMR, or JBIG compression.
Ask the sender to resend the Email with attached TIFF files whose
resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x
400 dpi.
Ask the sender to resend the Email with attached TIFF files that can be
printed on paper permitted for the equipment.
Ask the sender to specify the correct fax numbers and resend the Email.
Confirm that the specified fax numbers are registered in the address
book of the equipment. If not, register the fax numbers in the address
book and ask the sender to resend the Email with the correct fax
numbers.
Confirm that the job is recovered or not. If not, ask the sender to resend
the Email.
Confirm if the Fax Send Function of MFP setting is disable or not.
Ask your administrator whether the DNS and mail server settings are
correctly set. If they are, ask the sender to confirm that the destination
address is correct.