Internet Access - ZyXEL Communications P-870HN-5xb User Manual

• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
Check the hardware connections, and make sure the LEDs are behaving as
2
expected. See the Quick Start Guide.
Make sure your Internet browser does not block pop-up windows and has
3
JavaScripts and Java enabled. See
Reset the device to its factory defaults, and try to access the Device with the
4
default IP address. See
If the problem continues, contact the network administrator or vendor, or try one
5
of the advanced suggestions.
Advanced Suggestions
• If your computer is connected wirelessly, use a computer that is connected to a
ETHERNET port.
I can see the Login screen, but I cannot log in to the Device.
Make sure you have entered the user name and password correctly. The default
1
user name and password can be found on the cover of this User's Guide. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
Turn the Device off and on.
2
If this does not work, you have to reset the device to its factory defaults. See
3
Section 27.1 on page

27.3 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as
1
expected. See the Quick Start Guide and
Make sure you entered your ISP account information correctly in the WAN screens.
2
These fields are case-sensitive, so make sure [Caps Lock] is not on.
P-870HN-5xb User's Guide
I forgot the IP address for the Device.
Appendix B on page
Section 1.6 on page
275.
Chapter 27 Troubleshooting
317.
25.
Section 1.5 on page 24.
277