In Canada - Xerox XC 800 Series User Manual

3-Year Limited Warranty

In Canada

TOTAL SATISFACTION GUARANTEE:
Xerox warrants that if you are not satisfied with the performance of the Xerox Copier which
this warranty statement accompanies, at your option and upon your request, Xerox will repair
or replace it at any time within three (3) years after your purchase. The replacement unit we
ship to you will be fully reconditioned by Xerox.
IMPORTANT: This warranty applies only to Xerox copiers purchased and used in Canada.
PROOF OF PURCHASE:
To obtain a repair or replacement, proof of purchase is required. You must, within 10 days
after purchase, mail the enclosed registration card to Canadian Retail Operations,
Xerox Canada Ltd, P.O. Box 3020, Stn LCD, Malton, Mississauga L4T9Z9. Also, when
you make a warranty claim, you must present your original receipt or bill of sale to establish
your date of purchase.
IF YOU HAVE A PROBLEM:
The first step is to call our trained Customer Support Representative at 1-800-TEAM XRX
(1-800-832-6979). Many problems can be resolved over the phone. Before you call please
be ready to provide the model of your copier, its serial number, date of purchase, and a
description of the problem.
HOW IS WARRANTY SERVICE OBTAINED?
Our Customer Support Representative will explain how to obtain repair/replacement service
under this warranty. Please save the original packaging materials in order to facilitate
shipment.
WHAT YOU MUST DO:
Your copier is designed to perform with a minimum amount of user maintenance. You are,
however, responsible for the required user maintenance described in the User Guide
provided with your copier. This required user maintenance includes the replacement of toner
(dry ink) cartridges, drum (copy) cartridges, or film cartridges, and clearing paper misfeeds,
cleaning the unit and other routine and preventive maintenance.
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